Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 27, 2026 | 2:09 pm
#4231
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Update on Visa, Health, and Passport: We are no longer able to connect to our 3rd party provider. We are in contact with them to restore access ASAP but at this point we don't have a clear timeline. We will share another update here once we do.
Jan 28, 2026 | 2:28 pm
#4232
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
To EF, Ive been receiving some valid schedule change alerts recently but Ive noticed the alerts dont stick in my account and I have to go through the rather frustrating process of setting them up again for the same flights. This is a pretty basic fix isnt it, unless youre seriously expecting us to believe that there will be no further schedule changes for these flights, the earliest of which is 3 months away?
Jan 28, 2026 | 9:53 pm
#4233
FlyerTalk Posting Legend and Ambassador: The British Airways Club
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, HH Diamond
Posts: 48,502
I am not objecting to promos for new joiners per se. As you note, many companies/services do that. The context I have noted is important tho. You can see reading back on this thread how existing users have had to put up with a substandard product for the last year - for which EF has happily kept our full subscriptions.
EDIT: essentially those of us who paid full price and got a faulty product for a year get nothing, those who are joining as new get a nice discount. clearly shows the contempt that the current EF owners have of their subscription base. anyway, when folks no longer renew, perhaps they will get the messsage.
EDIT: essentially those of us who paid full price and got a faulty product for a year get nothing, those who are joining as new get a nice discount. clearly shows the contempt that the current EF owners have of their subscription base. anyway, when folks no longer renew, perhaps they will get the messsage.
anyway, you are helping make folks decisions on renewal, especially as there are now alternatives like https://www.planepoints.com/
Jan 28, 2026 | 10:59 pm
#4234
Join Date: Oct 2013
Location: SFO
Programs: AA EXP, UA Plat, Hyatt Glob, Hilton Diamond, Marriott Plat
Posts: 6,242
While setting up a Seat Alert, when I check the "I can reserve blocked seats with this airline" box, it greys out the blocked seats when trying to select specific seats.
When I uncheck that box, I can select the blocked seats.
When I uncheck that box, I can select the blocked seats.
Jan 30, 2026 | 1:14 am
#4235
Join Date: Jan 2004
Location: Malaysia and Singapore
Programs: MH Enrich Platinum
Posts: 230
For some reason MH seats maps for flights within 72 hours of departure seem be playing up.
On EF MH20 KUL-CDG on Sunday 1st is only showing paid Y class seats available but the live map from a dummy booking is showing a lot more available.
Can this be fixed?
On EF MH20 KUL-CDG on Sunday 1st is only showing paid Y class seats available but the live map from a dummy booking is showing a lot more available.
Can this be fixed?
Feb 1, 2026 | 2:04 pm
#4236
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
We seem to have the old and rather odd problem back of not being able to see seats 12 months ahead but instead of being restricted to an 11 month window, it has now reduced to 10, potentially. I say potentially as we won’t know until February if the window is even shorter.
For example, 2784 LGW-LCA 18 Dec 2026 wouldn’t show seats in Dec 2025 although unusually, the aircraft change could be set and usually, the two go hand in hand.
No problem I thought, I’ll simply wait until January and I’ll be able to take a look then. Erm, no.
Ok, maybe it’s a Gatwick EuroFlyer thing so I’ll try the 660 LHR-LCA on the same day just to check… nope, that doesn’t work either but again, aircraft changes do work.
If I look at November 2026, it’s all systems go.
I get the impression something else that has been fixed has affected this functionality which is what usually happens…
It would be great to have everything firing on all cylinders.
For example, 2784 LGW-LCA 18 Dec 2026 wouldn’t show seats in Dec 2025 although unusually, the aircraft change could be set and usually, the two go hand in hand.
No problem I thought, I’ll simply wait until January and I’ll be able to take a look then. Erm, no.
Ok, maybe it’s a Gatwick EuroFlyer thing so I’ll try the 660 LHR-LCA on the same day just to check… nope, that doesn’t work either but again, aircraft changes do work.
If I look at November 2026, it’s all systems go.
I get the impression something else that has been fixed has affected this functionality which is what usually happens…
It would be great to have everything firing on all cylinders.
Will there be a fix for this EF?
PS: and for some rather bizarre reason, I have 5 schedule change alerts set up for the Jan 2 return and which didn’t stick the last time I tried setting them.
Feb 1, 2026 | 5:38 pm
#4237
Join Date: May 2006
Programs: Qantas Plat
Posts: 137
Paid for upgrade to Premium but no access
I have paid for and can see Premium in my subscription but on the home page it says Free. Any chance this can get fixed asap please? Ive logged out and in, multiple times. But I simply can't search for anything. Urgent.
Feb 2, 2026 | 2:14 pm
#4238
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Happy February and as it is now February, I thought I d check the December seats hooray - I can see them! However, seat data for the Jan 2027 return isnt available. This does mean that your seat viewing window has reduced from 11 months to 10 as I suspected. This is of no use to anybody who always books BA flights the moment theyre released, 355 days in advance.
Will there be a fix for this EF?
PS: and for some rather bizarre reason, I have 5 schedule change alerts set up for the Jan 2 return and which didnt stick the last time I tried setting them.
Will there be a fix for this EF?
PS: and for some rather bizarre reason, I have 5 schedule change alerts set up for the Jan 2 return and which didnt stick the last time I tried setting them.
Feb 2, 2026 | 2:14 pm
#4239
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Feb 3, 2026 | 8:16 am
#4242
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,596
Standard stuff: disable ad blockers. Clear cookies. Try an incognito/private browser window. Disable browser extensions. Try this with another browser.
Feb 3, 2026 | 11:41 am
#4243
Join Date: Jul 2010
Programs: Privilege Club - Platinum
Posts: 232
The homepage endlessly refreshing has been happening for me for the past week. I get around it by clicking the stop refresh button and then just login after which it works normally but a bit annoying.
Feb 3, 2026 | 4:20 pm
#4244
Join Date: Oct 2024
Posts: 511
It almost seems to me as if the auth0 redirect is sometimes interfering with some expertflyer JavaScripts that are trying to reload the complete website.