Feb 14, 2015, 12:53 pm

FlyerTalk Forums Expert How-Tos and Guides

The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread— it is not supported by ExpertFlyer.

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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:

Upgrades - AY, BA, EK, EY, IB, QR, VS
Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:

Use the Award & Upgrade tool
Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4

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Nov 13, 2025 | 9:13 am

#4141

BJ787

Join Date: Mar 2011

Location: UK

Programs: BA Gold

Posts: 943

Is there a limit how far in the future you can see seat maps or are they just broken?

The information should surely be available given it can be booked.

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Nov 13, 2025 | 2:03 pm

#4142

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by BJ787

Is there a limit how far in the future you can see seat maps or are they just broken?

The information should surely be available given it can be booked.

There is a known issue with accessing BA seatmap too far in the future. Our team is working on this, and will share a specific timeline once we have a clear line of sight. This only seems to happen for BA flights departing 11 or 12 months from today.

Last edited by ExpertFlyer Voice; Nov 14, 2025 at 11:08 am

Nov 17, 2025 | 7:05 pm

#4143

JohnAx

Join Date: Jun 2000

Location: LAX

Posts: 3,641

Is expert FLYER gone?

I've been a subscriber for literally decades and now there doesn't seem to be a way too log in

Nov 17, 2025 | 7:15 pm

#4144

jmrp

Join Date: Apr 2014

Location: ROC

Programs: AA Exec Plat; NEXUS

Posts: 102

My bookmark was: https://www.expertflyer.com/main.do

I backspaced so it was just the .com at the end. That took me to the new looking main page. I was able to log in from there.

Nov 19, 2025 | 8:10 am

#4145

SFO777

FlyerTalk Evangelist

Join Date: Nov 2007

Location: Denver • DEN-APA

Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist

Posts: 22,540

Flight Availability not working at all this morning. Tried multiple dates and routes...

Nov 19, 2025 | 8:10 am

#4146

rylan

FlyerTalk Evangelist

Join Date: Sep 2007

Location: BOS

Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC

Posts: 17,194

Flight availability function currently not working. Enter flights, it spins for a bit, then I get a red banner with error message:

Quote:

No results found. Try adjusting your search details and search again.

Edit: Appears to be working again

Last edited by rylan; Nov 19, 2025 at 1:46 pm

Nov 19, 2025 | 4:08 pm

#4147

JohnAx

Join Date: Jun 2000

Location: LAX

Posts: 3,641

Is ExpertFlyer gone?

User for literally decades, today I can't find a way to log in

Nov 19, 2025 | 5:22 pm

#4148

Rare

Join Date: Jul 2001

Location: SW Michigan, ex SF Bay Area

Posts: 1,002

Quote:

Originally Posted by JohnAx

User for literally decades, today I can't find a way to log in

It’s working for me.

Nov 21, 2025 | 5:59 am

#4149

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by JohnAx

User for literally decades, today I can't find a way to log in

Hi John - Sending you a PM to troubleshoot!

Nov 21, 2025 | 2:32 pm

#4150

Professional Bum

Join Date: Oct 2017

Posts: 210

Seat and aircraft change alerts are behaving oddly. After EF detects a change and I resubmit the alert, I keep receiving daily notifications even when no additional changes have occurred.

Nov 22, 2025 | 7:53 am

#4151

sxpsxpsxp

Join Date: Feb 2002

Location: BOS

Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR

Posts: 1,722

Quote:

Originally Posted by Professional Bum

Seat and aircraft change alerts are behaving oddly. After EF detects a change and I resubmit the alert, I keep receiving daily notifications even when no additional changes have occurred.

What I've found is that resubmitting an alert keeps the old information, so that it is still looking for the previous aircraft type or previous schedule, for example. Support tells me they are looking into automatically updating that. Not sure about seats, although presumably if the seat is still open or will keep notifying.

Nov 23, 2025 | 3:32 pm

#4152

pianos101

Join Date: Mar 2007

Posts: 41

New User Discount

Just noticed a banner for 30% for new users.

Are you really trying to penalize your current user base??

pandaperth likes this.

Nov 23, 2025 | 5:08 pm

#4153

KARFA

FlyerTalk Posting Legend and Ambassador: The British Airways Club

Join Date: Apr 2012

Location: Leeds, UK

Programs: BA GGL/CCR, HH Diamond

Posts: 48,506

Quote:

Originally Posted by pianos101

Just noticed a banner for 30% for new users.

Are you really trying to penalize your current user base??

yes i wasn't going to say anything, but i had the same feeling tbh.

t rather takes the p*** that those of us who have put up with all the faults and issues with EF over the last year get no recognition of that, and new users get a nice discount. certainly helps make clear what they think of the current customer base.

Nov 23, 2025 | 6:49 pm

#4154

AB Dada

Join Date: Apr 2020

Posts: 330

I’m cancelling.

This 30% is too far.

I can scrape the data I need.

Goodbye and farewell thee well.

Trash service and trash support.

Quote:

Originally Posted by BJ787

Is there a limit how far in the future you can see seat maps or are they just broken?

The information should surely be available given it can be booked.

The fact that the site doesn’t work completely and seeing this nonsense is a reminder to me to exit.

Last edited by TWA884; Nov 23, 2025 at 8:16 pm Reason: FT Rule 14: Repetitive postings

Nov 23, 2025 | 6:57 pm

#4155

skimthetrees

Join Date: Jan 2010

Programs: UA, AS

Posts: 2,596

To be fair, many companies do this, give a discount to new subscribers. You always have the choice to cancel and resubscribe later. If all the features were working I wouldn't mind.