Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Aug 27, 2022 | 11:01 am
#2641
Join Date: Mar 2011
Location: London
Programs: BA Silver, Hilton Gold, IHG Platinum
Posts: 60
Looks to be broken again. Getting this error just now with an Iberia award search:
IB award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
Aug 29, 2022 | 8:49 am
#2642
Join Date: Apr 2007
Posts: 606
Does expertflyer work for M&M availability for Singapore AIrliness Business award availability?
Tried searching but could nowhere retrieve any availability.
Will alerts work for upcoming trip or is not able to check singapore availability?
Tried searching but could nowhere retrieve any availability.
Will alerts work for upcoming trip or is not able to check singapore availability?
Aug 29, 2022 | 11:42 am
#2643
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
EF shows partner level award inventory for SQ flights so yes that should work.
Aug 31, 2022 | 6:35 am
#2644
Join Date: Apr 2007
Posts: 606
Aug 31, 2022 | 9:25 am
#2645
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
As noted the SQ website will show the expanded KrisFlyer inventory whereas EF shows the partner level award inventory, so looking at the SQ website would be the one website not to compare EF to. If you do the same award search on UA or AC or M&M (which you said you were looking for) you'll see there is no award inventory for that flight available to partners, matching EF's results.
Last edited by ExpertFlyer Voice; Aug 31, 2022 at 10:03 am
Sep 4, 2022 | 8:04 pm
#2646
Join Date: Jul 2002
Posts: 1,045
What is LinearAir ("O2") that keeps showing up in some of my searches? Online they appear to be a charter outfit, possibly just charter broker. But, e.g. on 1-october they show two non-stop flights #1679 and #1789 from Kingman, AZ (IGM) to LAX. Those cannot possibly be "real" right? What are they?
thanks,
-BP
thanks,
-BP
Sep 4, 2022 | 10:38 pm
#2647
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
What is LinearAir ("O2") that keeps showing up in some of my searches? Online they appear to be a charter outfit, possibly just charter broker. But, e.g. on 1-october they show two non-stop flights #1679 and #1789 from Kingman, AZ (IGM) to LAX. Those cannot possibly be "real" right? What are they?
thanks,
-BP
thanks,
-BP
Sep 5, 2022 | 7:43 am
#2648
Join Date: Apr 2008
Location: Rotterdam, The Netherlands
Posts: 664
ExpertFlyer Voice, What is the current status on Qatar Airways upgrade availability searches? I saw in a previous post that there was some testing going on, but I am not sure what the current status is.
Sep 5, 2022 | 9:23 am
#2649
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice, What is the current status on Qatar Airways upgrade availability searches? I saw in a previous post that there was some testing going on, but I am not sure what the current status is.
Sep 5, 2022 | 8:20 pm
#2651
Join Date: Jul 2012
Posts: 1,128
Sep 6, 2022 | 6:44 am
#2652
Join Date: Aug 2012
Programs: UA 1K/MM, EY Plat, EK Silver
Posts: 929
Seat map on Delta and on EF for the same flight are very different - can anyone explain why please?
9/12 DL234 JFK-TLV
From DL app
From DL app
From EF
9/12 DL234 JFK-TLV
From DL app
From DL app
From EF
Last edited by sabbasolo; Sep 6, 2022 at 6:48 am Reason: remove identifying info
Sep 6, 2022 | 11:14 am
#2653
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
We just looked up that flight on EF and the seat maps don't look anything like the screen shots of the EF seat maps you posted, they match the DL ones. It would seem you were looking at the wrong date or flight on EF, please try again.
Sep 7, 2022 | 2:05 pm
#2654
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 840
Swiss seatmap differences.
similar to what Sabbasolo reported above, I see more available seats for Swiss (LX) on EF than directly on Swiss.com
For example, I see 8 free seats in Business on EF, but only 4 on Swiss.com.
This is not about blocked seats. - Those I can understand.
The seats which I book are correctly updated on EF, so it's not entirely out of sync, and I'm looking at the correct flights, but EF just shows seats as open which do not appear as bookable on Swiss.com.
Example: LX1050/12Sep ZRH-HAM.
EF shows seats 1F, 3ACD as available (plus many others)
Swiss.com shows those 4 seats as occupied.
similar to what Sabbasolo reported above, I see more available seats for Swiss (LX) on EF than directly on Swiss.com
For example, I see 8 free seats in Business on EF, but only 4 on Swiss.com.
This is not about blocked seats. - Those I can understand.
The seats which I book are correctly updated on EF, so it's not entirely out of sync, and I'm looking at the correct flights, but EF just shows seats as open which do not appear as bookable on Swiss.com.
Example: LX1050/12Sep ZRH-HAM.
EF shows seats 1F, 3ACD as available (plus many others)
Swiss.com shows those 4 seats as occupied.
Last edited by LoungeLizzard; Sep 7, 2022 at 2:16 pm
Sep 7, 2022 | 3:41 pm
#2655
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Swiss seatmap differences.
similar to what Sabbasolo reported above, I see more available seats for Swiss (LX) on EF than directly on Swiss.com
For example, I see 8 free seats in Business on EF, but only 4 on Swiss.com.
This is not about blocked seats. - Those I can understand.
The seats which I book are correctly updated on EF, so it's not entirely out of sync, and I'm looking at the correct flights, but EF just shows seats as open which do not appear as bookable on Swiss.com.
Example: LX1050/12Sep ZRH-HAM.
EF shows seats 1F, 3ACD as available (plus many others)
Swiss.com shows those 4 seats as occupied.
similar to what Sabbasolo reported above, I see more available seats for Swiss (LX) on EF than directly on Swiss.com
For example, I see 8 free seats in Business on EF, but only 4 on Swiss.com.
This is not about blocked seats. - Those I can understand.
The seats which I book are correctly updated on EF, so it's not entirely out of sync, and I'm looking at the correct flights, but EF just shows seats as open which do not appear as bookable on Swiss.com.
Example: LX1050/12Sep ZRH-HAM.
EF shows seats 1F, 3ACD as available (plus many others)
Swiss.com shows those 4 seats as occupied.
The EF seat map for LX 1050/12 Sep is correct. Those seats are marked as available by LX. You may be blocked from reserving them because of their bassinet and suitability for minor attributes, but they are not occupied.
Here is the raw output from the GDS:
