Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
May 28, 2022 | 8:57 pm
#2566
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Will you notify users by email if the fix is found to not be working? I've set some BA alerts and I was hoping I could forget about it now and wait for an alert but I guess there's a chance availability appears but EF has stopped supporting BA again and I wouldn't even be aware
Jun 2, 2022 | 9:53 pm
#2567
Join Date: Dec 2004
Posts: 5,818
Apologies if this has been asked and answered before, I don't know how I would search for it.
Will EF send an aircraft alert if the aircraft model number is the same but the seat map is different, specifically QR 773 Qsuites vs non-QSuites?
Will EF send an aircraft alert if the aircraft model number is the same but the seat map is different, specifically QR 773 Qsuites vs non-QSuites?
Jun 2, 2022 | 11:33 pm
#2568
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
It will alert if the equipment code on the seat map changes or if the layout of the Economy seat map changes.
Jun 3, 2022 | 6:38 am
#2569
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
POI - point of origin change.
Dear EF Team, Is this something that can be implemented in the foreseable future? It becomes increasingly an issue. I know its not a simple development but... it is the future.
Even for EY flights now the POI matters a lot and there is no possibility to search for a return/ connecting flight 'true' availbility at the moment.
With EY specifically the POI availability fluctuates very significantly: from J9 C9 D9 W9 Z0 for an AUH-BKK flight (POI = AUH) to J0 C0 D0 W0 Z0 for the same AUH-BKK flight (POI = BKK).
And to avoid confusion - changing point of sale does not help.
Dear EF Team, Is this something that can be implemented in the foreseable future? It becomes increasingly an issue. I know its not a simple development but... it is the future.
Even for EY flights now the POI matters a lot and there is no possibility to search for a return/ connecting flight 'true' availbility at the moment.
With EY specifically the POI availability fluctuates very significantly: from J9 C9 D9 W9 Z0 for an AUH-BKK flight (POI = AUH) to J0 C0 D0 W0 Z0 for the same AUH-BKK flight (POI = BKK).
And to avoid confusion - changing point of sale does not help.
Jun 3, 2022 | 9:02 am
#2570
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
POI - point of origin change.
Dear EF Team, Is this something that can be implemented in the foreseable future? It becomes increasingly an issue. I know its not a simple development but... it is the future.
Even for EY flights now the POI matters a lot and there is no possibility to search for a return/ connecting flight 'true' availbility at the moment.
With EY specifically the POI availability fluctuates very significantly: from J9 C9 D9 W9 Z0 for an AUH-BKK flight (POI = AUH) to J0 C0 D0 W0 Z0 for the same AUH-BKK flight (POI = BKK).
And to avoid confusion - changing point of sale does not help.
Dear EF Team, Is this something that can be implemented in the foreseable future? It becomes increasingly an issue. I know its not a simple development but... it is the future.
Even for EY flights now the POI matters a lot and there is no possibility to search for a return/ connecting flight 'true' availbility at the moment.
With EY specifically the POI availability fluctuates very significantly: from J9 C9 D9 W9 Z0 for an AUH-BKK flight (POI = AUH) to J0 C0 D0 W0 Z0 for the same AUH-BKK flight (POI = BKK).
And to avoid confusion - changing point of sale does not help.
Jun 3, 2022 | 5:43 pm
#2571
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 8,120
Seems like my IP address has been blocked by EF. I get an "Error 15: access denied" message with an explanation "This request was blocked by the security rules" when trying to access on my home wifi, but I can access the website just fine on cellular data. What's going on here?
Jun 3, 2022 | 6:33 pm
#2572
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Seems like my IP address has been blocked by EF. I get an "Error 15: access denied" message with an explanation "This request was blocked by the security rules" when trying to access on my home wifi, but I can access the website just fine on cellular data. What's going on here?
Jun 3, 2022 | 6:56 pm
#2573
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 8,120
Jun 3, 2022 | 9:00 pm
#2574
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 5, 2022 | 1:15 pm
#2575
Join Date: Jan 2013
Location: Chicago
Posts: 470
Are QR searches working yet?
I understand they weren't working a few months ago but cannot find confirmation that they are, in fact, working again.
I am receiving this message for every search on QR.
QR award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
I understand they weren't working a few months ago but cannot find confirmation that they are, in fact, working again.
I am receiving this message for every search on QR.
QR award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
Jun 5, 2022 | 10:52 pm
#2576
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
are qr searches working yet?
I understand they weren't working a few months ago but cannot find confirmation that they are, in fact, working again.
I am receiving this message for every search on qr.
qr award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
I understand they weren't working a few months ago but cannot find confirmation that they are, in fact, working again.
I am receiving this message for every search on qr.
qr award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
Jun 11, 2022 | 6:53 am
#2578
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
Would it be possible to add the ability to save searches in the mobile website version? Its a hassle to have to switch to the full version whenever I want to save a search. Thanks.
Jun 11, 2022 | 8:54 am
#2579
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
