Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Dec 16, 2021 | 7:41 pm
#2417
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,139
Dec 16, 2021 | 9:20 pm
#2418
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Dec 28, 2021 | 6:43 pm
#2419
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Silver, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat, AF plat
Posts: 1,002
EF not showing AA C space
Searching LHR TO DFW. I dont think Im missing anything. Some kind of AA issue or snubbing EF like award wallet?
Dec 28, 2021 | 7:46 pm
#2420
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,139
AA had a bug that caused SWU upgrades on some flights to immediately clear, even when RM hadn't released any C or A inventory. Apparently, people were using it to grab the last premium cabin seats on flights, so AA shut down their SWU upgrade system until they fix it.
Dec 28, 2021 | 8:17 pm
#2421
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
It looks like AA has resolved the issue and the C/A inventory is now available again.
Dec 28, 2021 | 9:24 pm
#2422
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Silver, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat, AF plat
Posts: 1,002
bummer I missed that
Dec 29, 2021 | 11:36 am
#2424
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Dec 30, 2021 | 11:27 am
#2425
Join Date: Apr 2016
Location: USA
Programs: AA Exec Plat, Hilton Gold, Marriott/SPG Gold
Posts: 221
Due to American now having different A and C class inventory for paid fares vs upgrades, we have worked with AA to be able to show you both versions on EF
- As of now, the default Flight Availability and Award & Upgrade search will show the "upgrade" version of A/C
- We are going to make a change so the Flight Availability search shows the paid version of A/C by default, however for now the workaround to see it is to change the POS to non-USA or to use the Don't Show Interline Connections options which uses a different system and will show the paid inventory A/C classes. When we make the default change we'll post here again, likely sometime in November as it will take a bit of programing.
- Flight Alerts for A or C will always be for the upgrade inventory version as those classes are marked as Award/Upgrade classes internally.
Dec 30, 2021 | 12:42 pm
#2426
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi, is there an issue in seeing the upgrade inventory correctly yesterday and today? Earlier this week, it did not show any results for C class and I understand AA was fixing their upgrade system. Since yesterday, it shows C7 for each leg but it seems to be phantom availability. I saw several days when it says C7 for DFW-ICN in mid-February using the Award and Upgrades search. But when I call, the agent says they are all revenue seats and no upgrades are available. The agent also said they couldn't scan the upgrade inventory for all days and they have to search each day separately. Not sure if that glitch affects the data showed by EF.
Jan 11, 2022 | 2:44 pm
#2428
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
AY award inventory
Appears to be a problem locating AY award inventory. Everything showing as 0, while AA and BA websites show avail, as well as U showing avail in the Flight Avail search.
Jan 11, 2022 | 6:25 pm
#2429
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jan 15, 2022 | 10:41 pm
#2430
Join Date: Dec 2021
Posts: 21
ExpertFlyer is great - okay, but how do I actually use it?
Hello all!
I'm fairly new to this but am trying to figure out how to actually use ExpertFlyer. No, I don't mean how to navigate the site. Rather: how do I book the fares I see on ExpertFlyer? So the whole premise of EF is that you can learn about fares not available elsewhere, but how do I actually book these fares and use the fare codes? Do I need to phone a travel agent and walk them through a booking? Or is there a website where I can book using the fare code. This is fairly confusing and I'm just trying to figure out how to use this tool properly.
I'm fairly new to this but am trying to figure out how to actually use ExpertFlyer. No, I don't mean how to navigate the site. Rather: how do I book the fares I see on ExpertFlyer? So the whole premise of EF is that you can learn about fares not available elsewhere, but how do I actually book these fares and use the fare codes? Do I need to phone a travel agent and walk them through a booking? Or is there a website where I can book using the fare code. This is fairly confusing and I'm just trying to figure out how to use this tool properly.