Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
#2326




Join Date: Aug 2001
Posts: 1,159
Thanks for the update on surcharge information. How can I use this Fare code value in MATRIX ITA Software. I am assuming its in Extension code field. I am not able to figure out. If somebody can help that will be very helpful. I am trying F..<Farecode>. Is that correct format. If somebody has any links on how to different extension code field values can you please share here.
P.S. search +/- one day and you will find BA flights for under $3K.
#2327



Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,556
So if I am searching Flight Availability for LAX, co-terminals like ONT will appear in the search results, which sometimes I want and sometimes I do not. Does this mean I cannot control for that?
#2328
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
Correct, it depends on if there are enough viable options at LAX or not and how broad/narrow your search is.
#2329
Suspended
Join Date: Nov 2019
Location: The part of NC where we have electricity, paved roads, and high school diplomas.
Programs: AA Platinum
Posts: 3,132
I’m trying to set up an alert to let me know if the business class configuration for my flight changes.
United has two types of 763s:
”Type 1”: 6 business class rows with 5 seats in each (AB-D-KL).
”Type 2”: 10 business class rows with 3 seats in each (A-F-L in odd rows, A-D-L in even rows)
Both types a coded as “763” in ExpertFlyer, so a regular “Aircraft Change Alert” probably won’t work.
Any hints on how to set this up?
United has two types of 763s:
”Type 1”: 6 business class rows with 5 seats in each (AB-D-KL).
”Type 2”: 10 business class rows with 3 seats in each (A-F-L in odd rows, A-D-L in even rows)
Both types a coded as “763” in ExpertFlyer, so a regular “Aircraft Change Alert” probably won’t work.
Any hints on how to set this up?
#2330
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
Im trying to set up an alert to let me know if the business class configuration for my flight changes.
United has two types of 763s:
Type 1: 6 business class rows with 5 seats in each (AB-D-KL).
Type 2: 10 business class rows with 3 seats in each (A-F-L in odd rows, A-D-L in even rows)
Both types a coded as 763 in ExpertFlyer, so a regular Aircraft Change Alert probably wont work.
Any hints on how to set this up?
United has two types of 763s:
Type 1: 6 business class rows with 5 seats in each (AB-D-KL).
Type 2: 10 business class rows with 3 seats in each (A-F-L in odd rows, A-D-L in even rows)
Both types a coded as 763 in ExpertFlyer, so a regular Aircraft Change Alert probably wont work.
Any hints on how to set this up?
#2331
Suspended
Join Date: Nov 2019
Location: The part of NC where we have electricity, paved roads, and high school diplomas.
Programs: AA Platinum
Posts: 3,132
The Aircraft Change Alert looks at both the equipment code in the Seat Map (not in the schedule) which can be more specific, as well as the exact layout of the Economy cabin, which almost always varies with different sub-configs of an aircraft, so yes it will probably work for you.
#2333
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
#2335
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
No ETA at this time. If you need support help with your account please email customercare -at- expertflyer.com
#2337
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
Unfortunately sometimes when there are several fares published with the same fare basis code it may not be possible to uniquely identify them to get the reservation system to return the specific fare rule in question. If you see a blank response, that is what's happening.
#2338


Join Date: Aug 2012
Programs: UA 1K/MM, EY Plat, EK Silver
Posts: 929
Unfortunately sometimes when there are several fares published with the same fare basis code it may not be possible to uniquely identify them to get the reservation system to return the specific fare rule in question. If you see a blank response, that is what's happening.
#2339
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
#2340




Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
Is there a known issue with sending text alerts to T-Mobile numbers? I have my TMO email address ([email protected]) included in my profile and have always received texts for alerts in the past, however recently it stopped working. I sent a text to myself through my own email and it worked fine, so the issue doesn't seem to be on TMO's end. Thanks!



