Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Sep 14, 2021 | 12:43 pm
#2371
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, FB Platinum, BA Silver, Hyatt Globalist, Marriott lifetime Platinum, Hertz PC
Posts: 1,872
They are not duplicate as the dates are different. "404" is what EI returns when they don't have an aircraft type in their schedule.
However that being said since you didn't show the search we have no idea how you got that, here is the search we did and the results:
Results from https://www.ExpertFlyer.com
Yes there is availability according to EI, the availability is direct from their host system. If you need further help you should email us at [email protected] with the search specifics, thanks.
However that being said since you didn't show the search we have no idea how you got that, here is the search we did and the results:
Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search Departing DUB on 11/02/21 12:00 AM for TFS Flying EI Frequency Flight Stops Depart Arrive Aircraft Reliability Available Classes 0 Connections EI 764 0 DUB TFS A20 Unavailable Y9 D9 P9 U9 B9 H9 G9 K9 M9 V9 F9 N9 L9 E7 X7 Q1 S0 O0 R0 W0 T0 Z0 A0 11/02/21 1:40 PM 11/02/21 6:10 PM NA / NA
Yes there is availability according to EI, the availability is direct from their host system. If you need further help you should email us at [email protected] with the search specifics, thanks.
Sep 16, 2021 | 7:54 pm
#2374
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Silver, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat, AF plat
Posts: 1,002
Glitch?
I have alerts for upgrade space on AA on a few routes between 5/17-5/22 2022 outbound and 6/2-6/5 2022 inbound. for three routes for most all those dates I received email saying 2 were available, must have been 25 emails, maybe more. Called AA and they were seeing none, checking before writing this same. These are single segment alerts. What's going on here?
Sep 17, 2021 | 2:49 pm
#2375
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I have alerts for upgrade space on AA on a few routes between 5/17-5/22 2022 outbound and 6/2-6/5 2022 inbound. for three routes for most all those dates I received email saying 2 were available, must have been 25 emails, maybe more. Called AA and they were seeing none, checking before writing this same. These are single segment alerts. What's going on here?
Sep 17, 2021 | 5:28 pm
#2376
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Silver, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat, AF plat
Posts: 1,002
Without knowing the routes/flights we can't really help you. This is why we recommend you email us questions like this so we can look up your alerts. That being said, many times AA plays with their inventory, especially overnight, where something may be available for a short time and then changes or is used. Either way, you can resubmit the alerts from the View Saved Alert page, also do the Award & Upgrade search to see if the inventory is still there before you call AA.
OK will email. I presume what you describe isn't really AA making it available but just doing some housekeeping that causes it to be available very briefly. I would like to know how to strategize better as it does seems it's getting harder and harder to find.
Oct 3, 2021 | 11:48 am
#2378
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Yes it is working, do JFK-LHR on 12/7 as an example. AA.com could have cached information, but that is what they are publishing live in the reservation systems.
Oct 21, 2021 | 8:52 am
#2379
Join Date: Oct 2021
Programs: AA
Posts: 16
I've traversed the EF site up and down and don't think the following is possible, but figured I'd ask here as a last chance effort.
I'm looking to travel DFW-AUS after 9 PM on 12/31. There are usually 2-3 daily flights that meet this criteria, but a recent schedule change removed all flights after the 7 PM one, presumably because the demand isn't there on NYE.
I'd like to set an alert to notify me if flights are added on this specific route, on this specific day, after a specific time, but I don't see any options. Is there something I'm missing?
I'm looking to travel DFW-AUS after 9 PM on 12/31. There are usually 2-3 daily flights that meet this criteria, but a recent schedule change removed all flights after the 7 PM one, presumably because the demand isn't there on NYE.
I'd like to set an alert to notify me if flights are added on this specific route, on this specific day, after a specific time, but I don't see any options. Is there something I'm missing?
Oct 21, 2021 | 12:04 pm
#2380
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I've traversed the EF site up and down and don't think the following is possible, but figured I'd ask here as a last chance effort.
I'm looking to travel DFW-AUS after 9 PM on 12/31. There are usually 2-3 daily flights that meet this criteria, but a recent schedule change removed all flights after the 7 PM one, presumably because the demand isn't there on NYE.
I'd like to set an alert to notify me if flights are added on this specific route, on this specific day, after a specific time, but I don't see any options. Is there something I'm missing?
I'm looking to travel DFW-AUS after 9 PM on 12/31. There are usually 2-3 daily flights that meet this criteria, but a recent schedule change removed all flights after the 7 PM one, presumably because the demand isn't there on NYE.
I'd like to set an alert to notify me if flights are added on this specific route, on this specific day, after a specific time, but I don't see any options. Is there something I'm missing?
Oct 26, 2021 | 3:50 pm
#2381
Join Date: Dec 2012
Programs: AA Plat Pro
Posts: 1,011
Confused by availability
Hello All, I am booked economy on this flight:
GRR to ORD on 11/13/21
UA flight 4756
Just messing around to see what an upgrade would cost (so short a flight it doesn't matter), UA app shows 2 seats available in FC, all others occupied, yet also says availability as J9 thru ZN9, less in the other FC fare buckets and I0.
EF shows 10 seats blocked and the 2 for sale by UA, as occupied.
Any clue whats going on in this situation? SNAFU? EF reaction to fare bucket availability dicrepancy on UA?
GRR to ORD on 11/13/21
UA flight 4756
Just messing around to see what an upgrade would cost (so short a flight it doesn't matter), UA app shows 2 seats available in FC, all others occupied, yet also says availability as J9 thru ZN9, less in the other FC fare buckets and I0.
EF shows 10 seats blocked and the 2 for sale by UA, as occupied.
Any clue whats going on in this situation? SNAFU? EF reaction to fare bucket availability dicrepancy on UA?
Oct 26, 2021 | 6:50 pm
#2382
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,667
Hello All, I am booked economy on this flight:
GRR to ORD on 11/13/21
UA flight 4756
Just messing around to see what an upgrade would cost (so short a flight it doesn't matter), UA app shows 2 seats available in FC, all others occupied, yet also says availability as J9 thru ZN9, less in the other FC fare buckets and I0.
EF shows 10 seats blocked and the 2 for sale by UA, as occupied.
Any clue whats going on in this situation? SNAFU? EF reaction to fare bucket availability dicrepancy on UA?
GRR to ORD on 11/13/21
UA flight 4756
Just messing around to see what an upgrade would cost (so short a flight it doesn't matter), UA app shows 2 seats available in FC, all others occupied, yet also says availability as J9 thru ZN9, less in the other FC fare buckets and I0.
EF shows 10 seats blocked and the 2 for sale by UA, as occupied.
Any clue whats going on in this situation? SNAFU? EF reaction to fare bucket availability dicrepancy on UA?
For EF, the seats that show as unoccupied on UA, show up as blocked if you search for it as "first class" but if you search for it as "business" then the map matches UA.
Nov 3, 2021 | 1:13 pm
#2383
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,655
I'm not receiving Flight change/cancellation notices for alerts I've set up. In the last few weeks, I've had scheduled flights cancelled that I've only known about because the airline ultimately rebooks me and sends me a notification. I go into EF and re-run the search and it still doesn't detect that the flight doesn't even exist anymore. What am I missing?
Nov 3, 2021 | 1:58 pm
#2384
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm not receiving Flight change/cancellation notices for alerts I've set up. In the last few weeks, I've had scheduled flights cancelled that I've only known about because the airline ultimately rebooks me and sends me a notification. I go into EF and re-run the search and it still doesn't detect that the flight doesn't even exist anymore. What am I missing?
Nov 10, 2021 | 3:00 pm
#2385
Join Date: Oct 2005
Posts: 291
Is there some way to do a a multi-origin search for award space such that say I'm looking for award space on QR from anywhere in the US or BOS,JFK,ATL, etc to AUH so I can plan on a repositioning flight rather than have to look up the origin points of each airline and search each one such as BOS-AUH, JFK-AUH, ATL-AUH all separately? Thanks.