Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 10, 2021 | 8:42 pm
#2386
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Is there some way to do a a multi-origin search for award space such that say I'm looking for award space on QR from anywhere in the US or BOS,JFK,ATL, etc to AUH so I can plan on a repositioning flight rather than have to look up the origin points of each airline and search each one such as BOS-AUH, JFK-AUH, ATL-AUH all separately? Thanks.
Nov 12, 2021 | 4:02 am
#2387
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Gold, HHonor Gold,.
Posts: 968
Searching for Awards flights.
Message comes up to say “No award flights on the day….”
However in the table column “Available Classes-Seats it shows 7
So what gives?
Are there seats or not?
Thanks
Message comes up to say “No award flights on the day….”
However in the table column “Available Classes-Seats it shows 7
So what gives?
Are there seats or not?
Thanks
Nov 12, 2021 | 8:05 am
#2388
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,140
It would be helpful if you could provide more details, such as which airline and exactly how you performed the query. Screen shots would be a big help so we can see what you mean.
Nov 12, 2021 | 10:17 am
#2390
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The X class was from the underlying Flight Availability search that was also done at the same time, for some reason NZ is showing X in the clear for that flight. Either way, it's now showing X0 so they must have fixed their mistake.
Nov 12, 2021 | 10:23 am
#2391
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,140
That is strange. The message looks like it's generated by NZ in response to an award query. You might send that screen shot to the EF support team, by using the "Contact Us" web form on EF, or emailing to [email protected].
Nov 12, 2021 | 2:53 pm
#2393
Join Date: Feb 2003
Location: Alexandria, VA - DCA/IAD
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,089
Is there currently a glitch with BA award availability?
I've searched JFK-LHR across numerous dates and found zero inventory in any award class (coach, premium economy, or business). The same dates searched for AA reveal numerous options on the BA code shares. What's up?? TIA!
I've searched JFK-LHR across numerous dates and found zero inventory in any award class (coach, premium economy, or business). The same dates searched for AA reveal numerous options on the BA code shares. What's up?? TIA!
Nov 12, 2021 | 5:47 pm
#2394
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,140
Is there currently a glitch with BA award availability?
I've searched JFK-LHR across numerous dates and found zero inventory in any award class (coach, premium economy, or business). The same dates searched for AA reveal numerous options on the BA code shares. What's up?? TIA!
I've searched JFK-LHR across numerous dates and found zero inventory in any award class (coach, premium economy, or business). The same dates searched for AA reveal numerous options on the BA code shares. What's up?? TIA!
Nov 12, 2021 | 8:01 pm
#2395
Join Date: Feb 2003
Location: Alexandria, VA - DCA/IAD
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,089
An award search with AA as the carrier only returns valid results for AA prime flights. AA codeshares on BA metal do not reflect actual BA availability. Have you tried searching on BA's web site just to see? Or search on AA's web site, it will show BA (prime) flights that have award availability.
Nov 13, 2021 | 3:09 am
#2396
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
EF is now saying:
At the moment, you can still get award information from the BA website directly, but I don't know whether/when that will be taken down for the system upgrade/work.
Due to British Airways Avois system maintenance, BA award inventory will be unavailable until November 17th.
Nov 23, 2021 | 12:55 am
#2397
Join Date: Aug 2012
Programs: UA 1K/MM, EY Plat, EK Silver
Posts: 929
Tracking cancellations
Until EF offers functionality to detect a cancelled flight, I discovered a workaround that may be useful for some.
Track some full price ticket on the flight with Google flights - if the flight is no longer available then Google will notify you.
UA cancelled a flight on me (I was already ticketed so they emailed me), and shortly after google notified me too.
Track some full price ticket on the flight with Google flights - if the flight is no longer available then Google will notify you.
UA cancelled a flight on me (I was already ticketed so they emailed me), and shortly after google notified me too.
Nov 23, 2021 | 1:24 am
#2398
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
You can do something similar on EF. Set an alert to be notified if the highest booking class in each of business and economy (often J class and Y class) becomes zero ("less than 1"). It may not be an exact replica of what Google Flights does, but it could give some warning that a flight is to be cancelled, at least with the way that some airlines have been working. During the pandemic, it has often given a day or two of advance warning that BA was about to cancel a flight, because the flight would first be zeroed, and then cancelled a little while later.
Nov 23, 2021 | 3:15 am
#2399
Join Date: Sep 2002
Location: PVD/BOS, PIT
Programs: UA 1K/1MM ★G, DL Silver, Amtrak ES, Hilton Diamond,Nexus
Posts: 259
Nov 23, 2021 | 8:45 pm
#2400
Join Date: Jan 2010
Posts: 3,198
EF is still saying: "Due to British Airways Exec Club system maintenance, BA award inventory will be unavailable until the maintenance is complete."
However the BAEC section of the BA website appears to be back to "normal." When can we expect BA Award & Upgrade Availability searches to be reinstated? I'm asking for a friend.
rb211.
However the BAEC section of the BA website appears to be back to "normal." When can we expect BA Award & Upgrade Availability searches to be reinstated? I'm asking for a friend.
rb211.