Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Aug 11, 2024 | 5:23 pm
#3138
Join Date: Apr 2005
Programs: Eurostar Carte Etoile, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 9,000
Experiencing the same issue with timetable by airport function.
What bugs me even more: what happened to the beta version that was accessible under beta.expertflyer.com? The layout of the website and even more so of the mobile site was far superior. Suddenly not reachable anymore. I am now back to using the old version which looks like a government application form from the 1970s.
Wrote to customer service with both these issues, never got any response.
What are alternatives to expertflyer?
What bugs me even more: what happened to the beta version that was accessible under beta.expertflyer.com? The layout of the website and even more so of the mobile site was far superior. Suddenly not reachable anymore. I am now back to using the old version which looks like a government application form from the 1970s.
Wrote to customer service with both these issues, never got any response.
What are alternatives to expertflyer?
Aug 14, 2024 | 10:16 am
#3139
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
In case anyone is listening:
Enhancement requests:
1) Add a REVERSE ROUTE arrow between "Departing Airport" and "Arriving Airport." Most travelers come back to their home town at the end of a trip. So if one initially types in MCO-DCA, it should be anticipated that one will also need to search something for DCA-MCO.
2) Under seat map, stop forcing me to choose by cabin. I want to see all cabins at once. Always. Showing me too much information is not a bad thing. Making me always check all boxes, or select "First" AND "Business" AND "Economy" from separate drop downs is a bad thing.
3) Add editing/copying of flight alerts
4) Allow for more than one fare class to be added to a single flight alert.
Enhancement requests:
1) Add a REVERSE ROUTE arrow between "Departing Airport" and "Arriving Airport." Most travelers come back to their home town at the end of a trip. So if one initially types in MCO-DCA, it should be anticipated that one will also need to search something for DCA-MCO.
2) Under seat map, stop forcing me to choose by cabin. I want to see all cabins at once. Always. Showing me too much information is not a bad thing. Making me always check all boxes, or select "First" AND "Business" AND "Economy" from separate drop downs is a bad thing.
3) Add editing/copying of flight alerts
4) Allow for more than one fare class to be added to a single flight alert.
Aug 15, 2024 | 2:39 pm
#3141
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Aug 15, 2024 | 7:48 pm
#3142
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Edit: It still appears possible to have EF send text alerts by completing one of the email lines in the account page with the carrier's email platform. For example, [email protected] (Verizon)
Did EF mention that this was still working?
Last edited by 747FC; Aug 15, 2024 at 8:00 pm Reason: new information and question
Aug 15, 2024 | 7:50 pm
#3143
Join Date: May 2004
Posts: 264
It is a shame, especially since it's very fixable. I wish they were maintaining it better.
Aug 15, 2024 | 8:26 pm
#3144
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Ross0 :Thanks for the followup!
Edit: It still appears possible to have EF send text alerts by completing one of the email lines in the account page with the carrier's email platform. For example, [email protected] (Verizon)
Did EF mention that this was still working?
Edit: It still appears possible to have EF send text alerts by completing one of the email lines in the account page with the carrier's email platform. For example, [email protected] (Verizon)
Did EF mention that this was still working?
It seems like with some simple modifications, EF could use a service like Twilio or Clicksend to handle the delivery of text messages.
IMHO, EF is on life support, with no active development, and when things break it is unknown if they will be fixed. I still see value in it, but also think it could be so much better.
Aug 16, 2024 | 10:48 am
#3145
Join Date: May 2004
Posts: 264
Ross0 :Thanks for the followup!
Edit: It still appears possible to have EF send text alerts by completing one of the email lines in the account page with the carrier's email platform. For example, [email protected] (Verizon)
Did EF mention that this was still working?
Edit: It still appears possible to have EF send text alerts by completing one of the email lines in the account page with the carrier's email platform. For example, [email protected] (Verizon)
Did EF mention that this was still working?
Aug 16, 2024 | 11:03 am
#3146
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Are you sure this is still working for you? I tried it myself and didn't get a text message. Create a new alert with the "Send Test Email" option to see. Just being able to enter an @vtext.com address in an email field doesn't mean it will work when it EF tries to send the email later.
As a separate test, when I send a standard email from Outlook to [email protected], I get the text.
Looks like EF is not sending emails to vtext.com... or vtext.com is actively blocking as spam.
Aug 16, 2024 | 9:59 pm
#3147
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
I just added a second and third email address in my EF account. Email 2 is [email protected]. Third email address is an active address. When sending the test seat alert email, I get the emails from my first and third email address, but do NOT get the notification at the @vtext.com email address.
As a separate test, when I send a standard email from Outlook to [email protected], I get the text.
Looks like EF is not sending emails to vtext.com... or vtext.com is actively blocking as spam.
As a separate test, when I send a standard email from Outlook to [email protected], I get the text.
Looks like EF is not sending emails to vtext.com... or vtext.com is actively blocking as spam.
Aug 21, 2024 | 6:37 pm
#3149
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
I just added a second and third email address in my EF account. Email 2 is [email protected]. Third email address is an active address. When sending the test seat alert email, I get the emails from my first and third email address, but do NOT get the notification at the @vtext.com email address.
As a separate test, when I send a standard email from Outlook to [email protected], I get the text.
Looks like EF is not sending emails to vtext.com... or vtext.com is actively blocking as spam.
As a separate test, when I send a standard email from Outlook to [email protected], I get the text.
Looks like EF is not sending emails to vtext.com... or vtext.com is actively blocking as spam.
Are you sure this is still working for you? I tried it myself and didn't get a text message. Create a new alert with the "Send Test Email" option to see. Just being able to enter an @vtext.com address in an email field doesn't mean it will work when it EF tries to send the email later.
EF used to be so good.
Aug 22, 2024 | 12:58 pm
#3150
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
I just added a second and third email address in my EF account. Email 2 is [email protected]. Third email address is an active address. When sending the test seat alert email, I get the emails from my first and third email address, but do NOT get the notification at the @vtext.com email address.
As a separate test, when I send a standard email from Outlook to [email protected], I get the text.
Looks like EF is not sending emails to vtext.com... or vtext.com is actively blocking as spam.
As a separate test, when I send a standard email from Outlook to [email protected], I get the text.
Looks like EF is not sending emails to vtext.com... or vtext.com is actively blocking as spam.
The way I achieved this is by having a rule in my GMail which forwards the EF emails to another email account (not GMail - my ISP gives me an email address). Then I have a rule in the other account that forwards the alerts to my vtext address. The reason I'm using a non-GMail address is because I found it didn't work directly from GMail, at least with Verizon.