Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 9, 2024 | 8:32 am
#3076
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,808
I'm not sure if this is the right place, but is someone able to interpret what constructed RTG means in the context of routing? For example the below?EH01* /WITHIN THE EASTERN HEMISPHERE/ CONSTRUCTED RTG
Normally it says left to right or right to left but this says constructed RTG.
Thanks
Normally it says left to right or right to left but this says constructed RTG.
Thanks
Apr 9, 2024 | 10:44 pm
#3077
Join Date: Mar 2012
Location: SYD
Programs: QF WP LTG, BA GGL
Posts: 560
Please refer to the following thread:
Apr 9, 2024 | 10:48 pm
#3078
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,052
Please refer to the following thread:
That RTG initialism, while it indeed using the same three letters, has nothing to do with fare construction.
Apr 10, 2024 | 7:49 am
#3079
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,808
Then I'll venture a guess.
Since there is a mention of "Eastern Hemisphere" it probably refers to a "Round The Globe" fare which on FlyerTalk is more commonly known as Round The World.
Since there is a mention of "Eastern Hemisphere" it probably refers to a "Round The Globe" fare which on FlyerTalk is more commonly known as Round The World.
Apr 10, 2024 | 8:47 am
#3080
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
It might help to have more context from the rule TheSYDTraveller was quoting, but is it possible that "RTG" is not an abbreviation (given everything's upper case anyway) but simply shorthand for ROUTING?
Fare rules often contain the words "PUBLISHED ROUTING" and/or "CONSTRUCTED ROUTING".
Fare rules often contain the words "PUBLISHED ROUTING" and/or "CONSTRUCTED ROUTING".
Apr 10, 2024 | 6:00 pm
#3082
Join Date: Mar 2012
Location: SYD
Programs: QF WP LTG, BA GGL
Posts: 560
It might help to have more context from the rule TheSYDTraveller was quoting, but is it possible that "RTG" is not an abbreviation (given everything's upper case anyway) but simply shorthand for ROUTING?
Fare rules often contain the words "PUBLISHED ROUTING" and/or "CONSTRUCTED ROUTING".
Fare rules often contain the words "PUBLISHED ROUTING" and/or "CONSTRUCTED ROUTING".
Spoiler
Thanks for everyone's assistance!
Apr 11, 2024 | 1:11 pm
#3083
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Can confirm that today an exit row aisle seat (11C) opened up on my flight, and I did NOT receive an email alert.
Last edited by WannaTheater; Apr 11, 2024 at 2:06 pm Reason: ... was a bit harsh.
Apr 11, 2024 | 1:26 pm
#3084
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,814
Can confirm that today an exit row aisle seat (11C) opened up on my flight, and I did NOT receive an email alert. But wonderfully, the Expert Flyer automatic billing service is apparently working, as I just got charged for another year.
If there is anyone from ExpertFlyer that reads this thread, fix the problems. We pay for a service, and you are failing to provide said service. This is software, not brain surgery.
If there is anyone from ExpertFlyer that reads this thread, fix the problems. We pay for a service, and you are failing to provide said service. This is software, not brain surgery.
Apr 11, 2024 | 1:37 pm
#3085
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Can confirm that today an exit row aisle seat (11C) opened up on my flight, and I did NOT receive an email alert. But wonderfully, the Expert Flyer automatic billing service is apparently working, as I just got charged for another year.
If there is anyone from ExpertFlyer that reads this thread, fix the problems. We pay for a service, and you are failing to provide said service. This is software, not brain surgery.
If there is anyone from ExpertFlyer that reads this thread, fix the problems. We pay for a service, and you are failing to provide said service. This is software, not brain surgery.
Apr 11, 2024 | 3:01 pm
#3088
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
I can confirm that as recently as March 31 I *DID* receive alerts for both seat availability and schedule change for AA flights.
Last edited by sxpsxpsxp; Apr 11, 2024 at 3:02 pm Reason: Edited for clarity.
Apr 11, 2024 | 9:57 pm
#3089
Join Date: Dec 2006
Posts: 464
Over the past few weeks, I have run into other situations where AC availability isn't correct. Bookable availability has existed when searched in other places (ie ITA Matrix) but hasn't appeared on EF.
Is there a known issue with AC of some sort right now?
Last edited by Deathray; Apr 12, 2024 at 6:16 am
Apr 12, 2024 | 8:53 am
#3090
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Can confirm that again today I did not receive a seat alert. This one was important. Stuck in an airport with a 10:30pm confirmed flight and standing by for 2:30 flight that had no seats (under Flight Availability). And Seat Map was completely blue. Created an "Any seat" alert, and the test email went through fine. Checked about every 10 minutes, and saw 2 seats opened up. Ran up to agent and got a seat. But still never got any alert.
Is there anyone on FlyerTalk that is affiliated with ExpertFlyer and can get this fixed?
UPDATE: Can now confirm that I received the seat alert notification. I saw the seat open up at 10:30. Got the seat alert at 10:43. Perhaps this is normal.
Is there anyone on FlyerTalk that is affiliated with ExpertFlyer and can get this fixed?
UPDATE: Can now confirm that I received the seat alert notification. I saw the seat open up at 10:30. Got the seat alert at 10:43. Perhaps this is normal.
Last edited by WannaTheater; Apr 12, 2024 at 9:08 am