Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Oct 7, 2023 | 10:00 am
#2926
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,796
Moderator's Note
Post discussing the suspected sources of data that ExpertFlyer and other award search tools use to display award availability were moved to a new thread:Please continue the discussion of suspected data scraping and API use in that thread.
Thank you,
TWA884
Moderator, Travel Tools
Thank you,
TWA884
Moderator, Travel Tools
Last edited by TWA884; Oct 7, 2023 at 10:12 am Reason: Update link
Oct 8, 2023 | 2:34 am
#2927
Join Date: Jan 2017
Programs: EK Plat
Posts: 252
Expertflyer alternatives
Reminds me of this thread... EF's attitude was interesting to say the least. And EK award functionality never returned.
Reminds me of this thread... EF's attitude was interesting to say the least. And EK award functionality never returned.
Oct 9, 2023 | 10:55 am
#2929
Join Date: Apr 2015
Location: Seattle, WA (US)
Programs: Oneworld (Emerald)
Posts: 138
I have also noticed this, along with seat alerts, too. A recent example: I had a seat alert on the seat I already had. When I moved myself from that seat, the seat alert did not trigger for another SIX HOURS! (That's not an isolated example... none of the alerts are as reliable as they once were.)
Oct 10, 2023 | 1:55 pm
#2931
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,730
I have also noticed this, along with seat alerts, too. A recent example: I had a seat alert on the seat I already had. When I moved myself from that seat, the seat alert did not trigger for another SIX HOURS! (That's not an isolated example... none of the alerts are as reliable as they once were.)
Oct 17, 2023 | 8:02 pm
#2934
Join Date: Oct 2020
Location: NYC
Programs: Hyatt Globalist, Flying Blue Platinum, AA Platinum Pro
Posts: 308
Pro rated refund meaning you guys all decided to cancel and gave feedback for the issue in question? Or did you keep the subscription but asked for some $ back due to the issue in question?
Oct 17, 2023 | 8:44 pm
#2935
Join Date: Oct 2006
Location: SFO
Programs: AS MVPG, Hilton Diamond, Marriot LTG
Posts: 719
asked for refund due to starA changes, they promptly replied and refunded and canceled the usb
Nov 2, 2023 | 11:56 pm
#2937
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,561
Yep. Happened last night too. I contacted EF about it. To their credit, they got right back to me and said that, basically, it's AA's fault. In other words, EF is working correctly, but AA is incorrectly showing the inventory. Apparently, this can happen when AA is updating their inventory buckets. From what I can see, award search for C (or A for that matter) shows revenue C/A in place of award C/A even when a proper award search is conducted.
Nov 8, 2023 | 3:51 pm
#2938
Join Date: Aug 2010
Location: LAX oriented World Digital Nomad
Programs: AA Exec Plat, Hyatt Globalist, MLife/Cosmo Identity Gold, Other Vegas too...
Posts: 1,466
I've not had to use the upgrades with BA until now, and I've googled, searched this forum, read SOME of these 195 pages but not all... how can one proactively discover if there are any BA routes for upgrade, whether it be intra-Europe aka domestic or greater? I've got a small one for myself and a large one for my father to find. Is there ANY option besides call AA Executive Platinum desk every day and ask?
Nov 8, 2023 | 6:49 pm
#2939
Join Date: Aug 2001
Posts: 1,159
I've not had to use the upgrades with BA until now, and I've googled, searched this forum, read SOME of these 195 pages but not all... how can one proactively discover if there are any BA routes for upgrade, whether it be intra-Europe aka domestic or greater? I've got a small one for myself and a large one for my father to find. Is there ANY option besides call AA Executive Platinum desk every day and ask?
Nov 9, 2023 | 7:40 am
#2940
Join Date: Sep 2008
Location: AUS
Programs: AY+ Platinum, BAC, AA, Hyatt Globalist, Amex Plat
Posts: 7,523
I've not had to use the upgrades with BA until now, and I've googled, searched this forum, read SOME of these 195 pages but not all... how can one proactively discover if there are any BA routes for upgrade, whether it be intra-Europe aka domestic or greater? I've got a small one for myself and a large one for my father to find. Is there ANY option besides call AA Executive Platinum desk every day and ask?
The list of EF supported airlines for upgrade inventory can be found here:
https://www.expertflyer.com/sessionlessClassList.do
Regards
P.S. EF does show "V" class inventory, but that is a very specific corner case only relevant to BAEC Gold members and its economy space.