Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 22, 2017 | 2:25 am
#1426
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
And I have just got the same result now on a similar BA-only search (HKG).
Jun 22, 2017 | 11:12 am
#1427
Join Date: May 1998
Location: australia
Posts: 5,962
Unfortunately, the Advance Purchase Required column was fine so I didn't get a chance to use the word preantepenultimate which disappoints me greatly
But all is back to normal now so probably just a foiled Putin attack on ExpertFlyer.
Thanks for responding
Jun 25, 2017 | 10:11 am
#1429
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 25, 2017 | 9:49 pm
#1431
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 26, 2017 | 12:37 pm
#1432
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
I would double check. It is clearly another cabin then booking via travel agents. Possibly an incorrect letter in a query.
Jun 26, 2017 | 8:48 pm
#1433
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 27, 2017 | 4:15 am
#1434
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
Nothing to double check. The Aer Lingus award inventory on ExpertFlyer comes from the airline reservation systems, which mirrors other accurate sources as per this thread: Most Accurate for Award availability
If you say the business class seatmap comes for a premium economy cabin directly from the airline in the source you use, please name the source and i will book business class there at the price or premium economy
Expedia shows 2-3-2 seatmap for premium economy on VN and that's what it shall be.
Jun 27, 2017 | 9:31 am
#1435
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
My question was about Vietnam airlines' seatmap for premium economy. Its not for the first time to persude the EF team, so I know I need some persistence.
If you say the business class seatmap comes for a premium economy cabin directly from the airline in the source you use, please name the source and i will book business class there at the price or premium economy
Expedia shows 2-3-2 seatmap for premium economy on VN and that's what it shall be.
If you say the business class seatmap comes for a premium economy cabin directly from the airline in the source you use, please name the source and i will book business class there at the price or premium economy
Expedia shows 2-3-2 seatmap for premium economy on VN and that's what it shall be.
Jul 2, 2017 | 3:02 am
#1436
Join Date: Feb 2010
Posts: 1,085
Trying to create inventory alert for PER-BKK in December Y and F.
I cant seem to pull up the flights under "award and upgrades" for most dates even though there are flights everyday.
But if search under flight availability, the flights shows up?
I cant seem to pull up the flights under "award and upgrades" for most dates even though there are flights everyday.
But if search under flight availability, the flights shows up?
Jul 2, 2017 | 10:52 am
#1437
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
You can still create a Flight Alert for the flight from the results page of the Flight Availability search or via the Create New Flight Alert page. Also you can add a general class, like Y, as an Other Class in the Award search to make the flight show.
Jul 10, 2017 | 12:07 pm
#1438
Join Date: Jan 2013
Posts: 1,449
I know Expert Flyer can alert you when certain Award travel becomes available. But for flights that are ALREADY available, can it tell you when it first became available?
For example, on Jan 10, 2018, I see J saaver availability for 2, LAX-PHL-FCO, all on AA metal. Flights 698 and 718.
Very interested if these have been available for a long time, or just recently released as sAAver. Can I find such info with an Expert Flyer subscription?? Thanks
For example, on Jan 10, 2018, I see J saaver availability for 2, LAX-PHL-FCO, all on AA metal. Flights 698 and 718.
Very interested if these have been available for a long time, or just recently released as sAAver. Can I find such info with an Expert Flyer subscription?? Thanks
Jul 10, 2017 | 12:27 pm
#1439
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I know Expert Flyer can alert you when certain Award travel becomes available. But for flights that are ALREADY available, can it tell you when it first became available?
For example, on Jan 10, 2018, I see J saaver availability for 2, LAX-PHL-FCO, all on AA metal. Flights 698 and 718.
Very interested if these have been available for a long time, or just recently released as sAAver. Can I find such info with an Expert Flyer subscription?? Thanks
For example, on Jan 10, 2018, I see J saaver availability for 2, LAX-PHL-FCO, all on AA metal. Flights 698 and 718.
Very interested if these have been available for a long time, or just recently released as sAAver. Can I find such info with an Expert Flyer subscription?? Thanks
Jul 11, 2017 | 5:39 am
#1440
Join Date: Apr 2007
Programs: QF, AC, Hyatt, Hilton
Posts: 4,252
I'm fairly good up to the intermediate level on ExpertFlyer but using the information, such as a fare basis, to construct a fare elsewhere baffles me.
Can anybody recommend any blog posts or other tools that will guide me through the process?
This post was a good start but I haven't been able to replicate the fare the author found, nor other fares EF returned. Presumably I'm missing a step or two but without some detailed guidance I'm at a loss.
Can anybody recommend any blog posts or other tools that will guide me through the process?
This post was a good start but I haven't been able to replicate the fare the author found, nor other fares EF returned. Presumably I'm missing a step or two but without some detailed guidance I'm at a loss.