Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Aug 11, 2017 | 2:42 pm
#1471
Join Date: Dec 2004
Posts: 5,818
Etihad plays strange games on their website such that you see different award availability based on whether your search originates in the US or not.
As a specific example, I am looking for JFK-AUH on 12/18 in J. Searching for that one way on etihad.com yields zero Guest Business award seats, whereas searching for AUH-JFK-AUH (with the AUH-JFK leg on any random date preceding 12/18), shows 6+ Guest Business seats for JFK-AUH on 12/18.
My question is, if I sign up for EF, which of these two availabilities will EF display for the JFK-AUH flight?
As a specific example, I am looking for JFK-AUH on 12/18 in J. Searching for that one way on etihad.com yields zero Guest Business award seats, whereas searching for AUH-JFK-AUH (with the AUH-JFK leg on any random date preceding 12/18), shows 6+ Guest Business seats for JFK-AUH on 12/18.
My question is, if I sign up for EF, which of these two availabilities will EF display for the JFK-AUH flight?
Aug 13, 2017 | 1:00 pm
#1473
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
Aug 13, 2017 | 5:47 pm
#1474
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: Free Agent
Posts: 18,346
I should have known it was something so simple. Just used IE and no problem. Its been a while since i logged in but i swear I've used chrome no problem in the past.
Aug 13, 2017 | 11:33 pm
#1475
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Aug 17, 2017 | 4:08 pm
#1476
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
QR170 DOH-MAD D Fare
EF shows D9
But CX could not see any availability.
Can someone explain why? (what's beyond the obvious)
I tried to re-issue a CX issued DONEx ticket.
But CX could not see any availability.
Can someone explain why? (what's beyond the obvious)
I tried to re-issue a CX issued DONEx ticket.
Aug 17, 2017 | 4:14 pm
#1477
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,810
This kind of discrepancy is usually the result of married segments or pos issue.
Aug 18, 2017 | 11:36 am
#1478
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
?
Aug 27, 2017 | 1:38 pm
#1481
Join Date: Feb 2014
Location: 38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,795
I am having an issue where the 'view routing' button just does nto show in the column when viewing fares and prices. The column is there, but in the rows, nothing to click on to view allowed routings.
Using Chrome on Mac.
Using Chrome on Mac.
Last edited by TWA884; Aug 27, 2017 at 2:06 pm Reason: Merge messages concerning the same issue that were posted in separate threads. Please do not cross-post.
Aug 27, 2017 | 3:42 pm
#1482
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Did you email us about it? Try a shift-Reload of the page and/or clearing your cache.
Sep 5, 2017 | 6:47 am
#1485
Join Date: Sep 2009
Location: DUB / AUH / TPE
Posts: 798
Hi all, I am thinking about signing up to Expertflyer premium and there is one thing that is unclear on the website. If I select the monthly premium account, does it just charge you 9.99 as a once off or are you locked into a years contract? Thanks!