Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 26, 2014 | 2:56 pm
#721
Join Date: May 2001
Location: YVR YYJ
Programs: AC SE 2MM
Posts: 2,156
Is anyone else experiencing "account locked" ? Was doing quite a few searches earlier today and suddenly the account became locked. Have emailed EF but no reply yet and just wondering if others are having the same issue.
Apr 29, 2014 | 11:15 pm
#722
Join Date: Oct 2007
Posts: 596
So I'm new to expert flyer, question for dummies to check for an award space for EK F Suites LAX >DXB in Expert flyer I will be using AS miles for this award do I check under:
1. Awards & Upgrades?
or
2. Flight availability?
3. Both?
Thanks
1. Awards & Upgrades?
or
2. Flight availability?
3. Both?
Thanks
Apr 30, 2014 | 9:56 am
#723
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Award Searches are done with the Award & Upgrade search. Select the airline that is operating the flight.
May 4, 2014 | 9:37 am
#724
Join Date: Feb 1999
Location: Denver CO
Posts: 3,686
What this seems to mean in my experience is that AAdvantage awards shown on AA.com that include a US Air flight will not show-up on EF. Is that correct? If so, combined with the lack of US Air award availability, EF will only show a small portion of the awards available to AAdvantage members.
May 4, 2014 | 11:41 am
#725
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
What this seems to mean in my experience is that AAdvantage awards shown on AA.com that include a US Air flight will not show-up on EF. Is that correct? If so, combined with the lack of US Air award availability, EF will only show a small portion of the awards available to AAdvantage members.
We are attempting to add the US operated segments for award searching today, however all American flights will be available in the future when US and AA combine operations.
May 4, 2014 | 2:20 pm
#726
Join Date: Feb 1999
Location: Denver CO
Posts: 3,686
You can search for the AA operated flights independently of the US Air operated ones, just search for the AA operated segment only. Since there are more AA operated flights then US operated flights, you will see the majority on ExpertFlyer.
We are attempting to add the US operated segments for award searching today, however all American flights will be available in the future when US and AA combine operations.
We are attempting to add the US operated segments for award searching today, however all American flights will be available in the future when US and AA combine operations.
1. AA flights only. EF shows those.
2. US flights only. EF does not show those.
3. AA flights connecting with US flights. EF does not show these as it can not see (or at least does not report ) any US award flights.
Whether #1 is a majority of awards available or flights is sort of a definitional issue. The bottom line so that there are numerous awards to be potentially had with AA miles that EF can't find and I assume can't handle alerts for either.
I'm glad this issue is recognized as important and I hope that, as reported, it will be corrected soon.
May 4, 2014 | 2:32 pm
#727
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
You can search for the AA operated award segments on ExpertFlyer, regardless of what other flight it may connect to, by entering just the AA operated segment as the city pair.
May 4, 2014 | 5:13 pm
#728
Join Date: Jan 2004
Posts: 1,020
I don't think I made my point. There are now AA awards that have:
1. AA flights only. EF shows those.
2. US flights only. EF does not show those.
3. AA flights connecting with US flights. EF does not show these as it can not see (or at least does not report ) any US award flights.
Whether #1 is a majority of awards available or flights is sort of a definitional issue. The bottom line so that there are numerous awards to be potentially had with AA miles that EF can't find and I assume can't handle alerts for either.
I'm glad this issue is recognized as important and I hope that, as reported, it will be corrected soon.
1. AA flights only. EF shows those.
2. US flights only. EF does not show those.
3. AA flights connecting with US flights. EF does not show these as it can not see (or at least does not report ) any US award flights.
Whether #1 is a majority of awards available or flights is sort of a definitional issue. The bottom line so that there are numerous awards to be potentially had with AA miles that EF can't find and I assume can't handle alerts for either.
I'm glad this issue is recognized as important and I hope that, as reported, it will be corrected soon.
May 6, 2014 | 2:11 am
#729
Join Date: Feb 1999
Location: Denver CO
Posts: 3,686
You can search for the AA operated flights independently of the US Air operated ones, just search for the AA operated segment only. Since there are more AA operated flights then US operated flights, you will see the majority on ExpertFlyer.
We are attempting to add the US operated segments for award searching today, however all American flights will be available in the future when US and AA combine operations.
We are attempting to add the US operated segments for award searching today, however all American flights will be available in the future when US and AA combine operations.
May 6, 2014 | 8:52 am
#730
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
US award inventory is not currently available through the same channels that AA award inventory is.
May 9, 2014 | 5:38 pm
#732
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
May 12, 2014 | 12:13 am
#733
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 18,252
My renewal (or non-renewal) time is soon and it looks like the missing UA award availability has not returned. Is there any imminent positive change expected? Just looking for an update, thanks.
May 12, 2014 | 7:52 pm
#734
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
In addition, we will be soon be announcing other new features that will add value to everyone's ExpertFlyer membership.
May 17, 2014 | 5:18 am
#735
Join Date: Feb 2014
Posts: 41
I was able to find availability on an American Airlines Y class award ticket via EF. However when I go to book it on AA.com, the date I selected does not show any award availability. Is this an error on the EF or AA site? Should I try calling in to AA directly to book?
Flight details:
IAH -> AMS on 6/26/14
Thanks in advance
Flight details:
IAH -> AMS on 6/26/14
Thanks in advance
Last edited by mikedo; May 17, 2014 at 9:48 am