Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
May 17, 2014 | 12:03 pm
#736
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I was able to find availability on an American Airlines Y class award ticket via EF. However when I go to book it on AA.com, the date I selected does not show any award availability. Is this an error on the EF or AA site? Should I try calling in to AA directly to book?
Flight details:
IAH -> AMS on 6/26/14
Thanks in advance
Flight details:
IAH -> AMS on 6/26/14
Thanks in advance
May 21, 2014 | 11:26 am
#737
Join Date: Feb 2014
Posts: 41
I found a codeshare flight that is operated by AA and shows Miles SAAver availability on your site. However it's not available on the AA.com site. Should I call in to check to see if its available?
Flight Details
IAH -> CDG (connection in DFW) on 6/26/14
Flight Details
IAH -> CDG (connection in DFW) on 6/26/14
Those are codeshares for US operated flights and as such are not valid for AAnytime awards. The reservation system is not returning the codeshare information to us properly, however we are working on a work around that will properly note these flights as being codeshares even with the improper information returned to us, and as such wouldn't be shown in the results for the AAnytime award classes.
May 21, 2014 | 2:30 pm
#738
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If a flight is operated by AA, then it isn't a codeshare. That aside, we did the search and ExpertFlyer isn't reporting any SAAver award inventory for any cabin for that day/route. Please check again and make sure you are looking for availability for all the flight legs, not just one.
May 30, 2014 | 8:55 am
#739
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,872
Phantom inventory
Recently I encountered phantom inventory on two occasions, whereby EF shows inventory, not available with the carrier. Also inquired with my TA, who confirmed non-available booking classes.
Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0
What gives?
Another case involved LX intra-EU flights, where EF was L9, LX was L0.
Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0
What gives?
Another case involved LX intra-EU flights, where EF was L9, LX was L0.
May 30, 2014 | 9:19 am
#740
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Recently I encountered phantom inventory on two occasions, whereby EF shows inventory, not available with the carrier. Also inquired with my TA, who confirmed non-available booking classes.
Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0
What gives?
Another case involved LX intra-EU flights, where EF was L9, LX was L0.
Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0
What gives?
Another case involved LX intra-EU flights, where EF was L9, LX was L0.
May 31, 2014 | 1:52 am
#741
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,872
Interesting: Just checked again and found out that it still does not show Z & P fare buckets available, if I do the billing address under Germany or other EU countries. However, if I specify U.S. billing address it does show. ???
May 31, 2014 | 8:55 am
#742
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Results from ExpertFlyer.com
Code:
Flight Availability Search
Departing SFO on 06/19/14 12:00 AM for FRA
Flying UA
Point of Sale: UK
Frequency
Flight Stops Depart Arrive Aircraft Reliability Available Classes
0 Connections
UA 926 0 SFO FRA 744 Daily F7 A6 J9 C9 D9 Z0 P0 Y9 B9 M9 E9 U9 H0 Q0 V0 W0 S0 T0 L0 K0 G0 N0
06/19/14 6:55 PM 06/20/14 2:45 PM NA / NA
May 31, 2014 | 11:54 am
#743
Join Date: Aug 2010
Location: Houston, TX
Programs: HHonors Diamond, AA Executive Platinum, National Executive Elite, Avis First
Posts: 494
Am I reading this fare right (JAN-CHO 20140708 RGAVNA6)
Results from ExpertFlyer.com
Should I be able to fly JAN-CLT-CHI-CLT-CHO and back with this fare? I was able to find bookings on ITA with that fare basis, but couldn't find any that would let me backtrack through CLT.
Is this something I'd need to get a travel agent to book?
Code:
Fare Routing Search:
Departing JAN on 07/08/14 for CHO
Fare basis code RGAVNA6
Flying US
Routing code 306
V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
1 RGAVNA6 R X 106.00 ---- 21/1 -/ - 306
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-JAN TO-CHO CXR-US TVL-08JUL14 RULE-2525 DFR/11
FARE BASIS-RGAVNA6 SPECIAL FARE DIS-N VENDOR-ATP
FARE TYPE-SIP OW-INSTANT PURCHASE
USD 98.60 0306 E29MAY14 D-INFINITY FC-RGAVNA6 FN-
SYSTEM DATES - CREATED 29MAY14/1516 EXPIRES INFINITY
PUBLISHED RTG JAN-CHO/US306 /TAR-DRG1 EF-29MAY14 DIS-INDEF
MAP CONSTRUCTED LEFT TO RIGHT AND RIGHT TO LEFT
1. JAN-CLT-WAS/PHL/NYC/CHI/BOS-CHO
2. JAN-CLT-WAS/PHL/NYC/CHI/BOS-CLT-CHO
.
Is this something I'd need to get a travel agent to book?
Jun 1, 2014 | 3:21 pm
#744
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,872
Jun 1, 2014 | 6:27 pm
#745
Join Date: May 2004
Posts: 264
Results from ExpertFlyer.com
Should I be able to fly JAN-CLT-CHI-CLT-CHO and back with this fare? I was able to find bookings on ITA with that fare basis, but couldn't find any that would let me backtrack through CLT.
Is this something I'd need to get a travel agent to book?
Code:
Fare Routing Search:
Departing JAN on 07/08/14 for CHO
Fare basis code RGAVNA6
Flying US
Routing code 306
V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
1 RGAVNA6 R X 106.00 ---- 21/1 -/ - 306
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-JAN TO-CHO CXR-US TVL-08JUL14 RULE-2525 DFR/11
FARE BASIS-RGAVNA6 SPECIAL FARE DIS-N VENDOR-ATP
FARE TYPE-SIP OW-INSTANT PURCHASE
USD 98.60 0306 E29MAY14 D-INFINITY FC-RGAVNA6 FN-
SYSTEM DATES - CREATED 29MAY14/1516 EXPIRES INFINITY
PUBLISHED RTG JAN-CHO/US306 /TAR-DRG1 EF-29MAY14 DIS-INDEF
MAP CONSTRUCTED LEFT TO RIGHT AND RIGHT TO LEFT
1. JAN-CLT-WAS/PHL/NYC/CHI/BOS-CHO
2. JAN-CLT-WAS/PHL/NYC/CHI/BOS-CLT-CHO
.
Is this something I'd need to get a travel agent to book?
Jun 2, 2014 | 6:42 am
#747
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
Jun 22, 2014 | 7:58 am
#749
Join Date: Aug 2010
Location: Houston, TX
Programs: HHonors Diamond, AA Executive Platinum, National Executive Elite, Avis First
Posts: 494
What does CRCYMG mean?
What does CRCYMG mean? I consistently see it at the end of the auto reaccom line.
Code:
ENVOY AIR AS AMERICAN EAGLE DFW 640A B B12 JAN 4 4 800A 825A 4 DFW B7 B B12 955A 7DFW/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA3668DFW22JUN *0736*CRCYMG 3DFW/ETD0745 CREW *0738 4DFW/OUT0742 OFF0802 *0802 3JAN/ETD0925 *0811 7JAN/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA3668JAN22JUN *0813*CRCYMG 2JAN/ETA0905 *0836 2DFW*/PRE1053 *0811
Jun 29, 2014 | 8:41 am
#750
Join Date: Feb 2013
Location: DCA
Posts: 7,777
So, sorry if this is the wrong thread for this, but very new to EF, born out of a curiosity to figure out upgrade chances on an upcoming (two days) US metal flight bought through AA.
Having trouble understanding whose inventory number to believe. At this moment:
1) US.com and AA.com will sell 6 revenue tickets
2) EF shows F6/A6 for US and F7/A7 for AA (same flight, just different numbers)
3) EF seat map shows only 5 F available (including blocked) on the US version and zero available on the AA version.
What am I missing here? Sorry for the newbie question and/or incorrect thread for this post.
Having trouble understanding whose inventory number to believe. At this moment:
1) US.com and AA.com will sell 6 revenue tickets
2) EF shows F6/A6 for US and F7/A7 for AA (same flight, just different numbers)
3) EF seat map shows only 5 F available (including blocked) on the US version and zero available on the AA version.
What am I missing here? Sorry for the newbie question and/or incorrect thread for this post.