Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 23, 2013 | 10:32 am
#587
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Unfortunately it looks like BA has once again hidden their award inventory from the reservation systems. We have been hearing from customers about the benefit they have derived from the information during the brief time it was available, so we would suggest that you contact BA and express your interest in the information again being made public.
Nov 23, 2013 | 10:42 am
#588
Join Date: Jan 2006
Posts: 5
Thanks for the quick reply.
I found it very useful and was the main reason for me joining ExpertFlyer.
Hope it comes back.
I found it very useful and was the main reason for me joining ExpertFlyer.
Hope it comes back.
Unfortunately it looks like BA has once again hidden their award inventory from the reservation systems. We have been hearing from customers about the benefit they have derived from the information during the brief time it was available, so we would suggest that you contact BA and express your interest in the information again being made public.
Nov 24, 2013 | 3:17 pm
#590
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
http://www.expertflyer.com/free-program
Nov 25, 2013 | 7:05 pm
#591
Join Date: Jun 2013
Location: LAX / PHL
Programs: AA EXP
Posts: 1,037
Seat Alerts are part of our Free service, however certain alert options, such as Any Two Seats Together, require the alert to be purchased for $.99 each.
http://www.expertflyer.com/free-program
http://www.expertflyer.com/free-program
Nov 25, 2013 | 9:36 pm
#592
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
That is correct, you won't be able to create an alert for "Any Two Seats Together" if two seats next to each other already are free. Instead you should use the Select Specific Seat option and select the seats you are looking for, wait for one to become available, get it, then create the alert again for the other seat.
Nov 30, 2013 | 4:13 pm
#595
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,575
Dec 1, 2013 | 12:46 pm
#597
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm sorry but we have no ETA at this time as to when the information will be restored, however if there is a change we will be sure to inform you.
Dec 1, 2013 | 3:30 pm
#598
Join Date: Mar 2011
Location: CRP
Programs: UA 1K and 1MM, Hilton Gold, Hyatt Explorist, Marriott Gold, IHG Diamond
Posts: 300
- What was the reason they were available before and not now?
- What is currently being done to restore *A information?
- If it looks unlikely that *A will be restored, give us a definitive announcement.
Transparency is very much appreciated.
Dec 3, 2013 | 2:13 pm
#599
Join Date: Jul 2007
Posts: 20
QF8 search
Hello, I've got two questions related to an alert I'd like to generate for DFW/BNE flying QF8 on 10/8/2014 using AA miles.
1) If I do an Award/Upgrade search using:
DFW - BNE on 10/8/2014 for AA in Z/U class
I don't see QF8 (or AA7375) listed. Should it appear, or does it not even get listed if it's not available? Other QF flights are listed, just not this one.
2) If I instead use Flight Availability and do the same search I can find AA 7375 which is what I want. It even lists availability:
J7 D7 I7 Y7 W0 B7 H7 K7 L7 M7 V7 S7 N7 Q7 O0
However when I look on AA.com there is no availability at all. Why would that be?
I'm still a little new to using EF so apologies if this is a basic misunderstanding on my part.
1) If I do an Award/Upgrade search using:
DFW - BNE on 10/8/2014 for AA in Z/U class
I don't see QF8 (or AA7375) listed. Should it appear, or does it not even get listed if it's not available? Other QF flights are listed, just not this one.
2) If I instead use Flight Availability and do the same search I can find AA 7375 which is what I want. It even lists availability:
J7 D7 I7 Y7 W0 B7 H7 K7 L7 M7 V7 S7 N7 Q7 O0
However when I look on AA.com there is no availability at all. Why would that be?
I'm still a little new to using EF so apologies if this is a basic misunderstanding on my part.
Dec 3, 2013 | 4:18 pm
#600
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
1) If I do an Award/Upgrade search using:
DFW - BNE on 10/8/2014 for AA in Z/U class
I don't see QF8 (or AA7375) listed. Should it appear, or does it not even get listed if it's not available? Other QF flights are listed, just not this one.
DFW - BNE on 10/8/2014 for AA in Z/U class
I don't see QF8 (or AA7375) listed. Should it appear, or does it not even get listed if it's not available? Other QF flights are listed, just not this one.
2) If I instead use Flight Availability and do the same search I can find AA 7375 which is what I want. It even lists availability:
J7 D7 I7 Y7 W0 B7 H7 K7 L7 M7 V7 S7 N7 Q7 O0
However when I look on AA.com there is no availability at all. Why would that be?
I'm still a little new to using EF so apologies if this is a basic misunderstanding on my part.
J7 D7 I7 Y7 W0 B7 H7 K7 L7 M7 V7 S7 N7 Q7 O0
However when I look on AA.com there is no availability at all. Why would that be?
I'm still a little new to using EF so apologies if this is a basic misunderstanding on my part.
If you need more help please email us at [email protected] thanks.