Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Feb 19, 2017 | 3:45 pm
#1337
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Feb 20, 2017 | 11:20 am
#1338
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
We are unable to replicate any issues at the moment. If you want us to investigate a possible technical issue, then email us the specific search to [email protected] instead of posting here, thanks.
The error message itself says something along the lines of the support team having already been notified, so if that's right then there doesn't seem to be much point in emailing you separately - would that be a fair inference to draw?
Feb 20, 2017 | 12:50 pm
#1339
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Speaking for myself, I'm generally posting to this thread to reassure others that they are not alone, rather than using it to alert you and your team.
The error message itself says something along the lines of the support team having already been notified, so if that's right then there doesn't seem to be much point in emailing you separately - would that be a fair inference to draw?
The error message itself says something along the lines of the support team having already been notified, so if that's right then there doesn't seem to be much point in emailing you separately - would that be a fair inference to draw?
Feb 21, 2017 | 9:52 pm
#1340
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
Can't access seat maps
Same as others, I'm having access problems. AA seat maps won't display. Get the same error message as others. For example, AA233 22Feb17 MIAGRU.
Feb 22, 2017 | 12:19 am
#1341
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in First (3-cabin flights only)
A D G J
1 X + + +
2 + + + +
3 + + + +
4 + + + +
A D G J
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in Business/2-Cabin Domestic First
A B D E G H J
8 - +
9 W + - + + + - + W
10 W + + + + + + - W
11 W + + + + + + + W
12 W + + + + + + + W
13 W + + + + + + + W
A B D E G H J
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in Economy
A B C D E F G H J
20 W # # - # # # - # # W
21 W - - - # # # # # - W
22 W # - # - - - # # # W
23 W # - # # # # # # # W
24 W # # # # # # - # # W
25 - # # # # # # # #
26 - - X X X X X # #
27 # - - -
28 - - - - - - - - -
29 - - - - - - - - -
30 - - - - #
31 E # - - # # # - - # E
32 # # - # # - - # #
33 # # - - # # - # #
34 # # - - # - - - -
35 - - # - # # - # #
36 - # # # # # # # #
37 - - # # # # - # #
38 # # # # # # # # #
39 # # - - - - # - -
40 - # - - - - - # -
41 # # # # # # # #
42 - # # - - - # -
43 X X # # # # X X
44 - - # -
45 L X X X X L
A B C D E F G H J
Seats
Premium Only P
Available +
Handicap-Accessible H
Paid & Premium #
Occupied -
Blocked X
Lavatory L
Paid $
Location
Exit Row E
Wing W
Upper Deck U
Last edited by TWA884; Feb 22, 2017 at 9:26 am Reason: Remove commercial links
Feb 24, 2017 | 12:28 pm
#1343
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Feb 24, 2017 | 5:35 pm
#1344
Join Date: Jun 2009
Location: Calgary
Programs: WestJet Platinum
Posts: 773
EF is not showing BA Award and Upgrade in Business class. Look at May 19th YYC-LHR, according to the BA website there two seats available for redemption or upgrade, (business class) yet EF shows no availability for that flight. I am doing doing something wrong?
Feb 26, 2017 | 9:45 am
#1345
Join Date: Jun 2009
Location: Calgary
Programs: WestJet Platinum
Posts: 773
The issue of course is if I set up an alert, its not going to return the availability that is there.
(one of the main reasons to subscribe to EF)
Feb 26, 2017 | 10:34 pm
#1347
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The award inventory could have been taken by then. If you need further help please email us with the specifics.
Mar 5, 2017 | 6:29 am
#1348
Join Date: Jun 2004
Location: Spain
Programs: IB Plat - Hilton Gold - Marriott Gold - IHG Ambassador
Posts: 508
If I want to check award space in LATAM, will it help to use the AA award space availability? They are both one world, code share some flights as well. Or will LATAM keep space only for their own flights and even if I see space in AA...it may not be available in LATAM? Thanks.
Mar 5, 2017 | 11:21 am
#1349
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If I want to check award space in LATAM, will it help to use the AA award space availability? They are both one world, code share some flights as well. Or will LATAM keep space only for their own flights and even if I see space in AA...it may not be available in LATAM? Thanks.
Mar 6, 2017 | 11:47 am
#1350
Join Date: Feb 2009
Posts: 3,774
As far as searching SQ premium award space. Is this available through ExpertFlyer? Or, do I need to use the Singapore Air website? I've done several searches where I see availability on SQ's website, but not ExpertFlyer.
Also, I am getting time out issues on ExpertFlyer today on several of my searches.
Also, I am getting time out issues on ExpertFlyer today on several of my searches.