Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 5, 2016 | 9:08 pm
#1261
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 1,076
Having issues with Lufthansa award search. I verified via miles and more search that seats are available on a random day 2 weeks in the future. However, EF is not showing that particular flight which is direct.
Nov 6, 2016 | 12:45 am
#1262
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The Lufthansa Award search shows partner award inventory. Availability to Miles & More members may be greater.
Nov 10, 2016 | 10:24 am
#1264
Join Date: Sep 2012
Location: Pagus Bracbatensis, Kingdom of the Netherlands
Programs: DL SPlat, KLM Bump, Privium Plus, GOES
Posts: 2,076
Confused why the same Delta coded - KLM operated flight (DL 9489- KL0449) is showing different Z inventory.
Is it because there is no Z inventory on DL 126?
Is it because there is no Z inventory on DL 126?
Nov 10, 2016 | 3:35 pm
#1265
Join Date: Aug 2015
Location: BR
Programs: TudoAzul Diamante, Smiles Diamante, Latam Gold
Posts: 108
I'm experiencing some difficult to use the award search for Alitalia. I'm looking for GRU to LHR on December and I get: One or more of your requests could not be fulfilled. Please see below for details.
Sometimes it work but I get the error most of the time.
Sometimes it work but I get the error most of the time.
Nov 10, 2016 | 3:45 pm
#1266
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Nov 10, 2016 | 3:45 pm
#1267
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
This and other answers can be found in our FAQ: http://www.expertflyer.com/expertflyer-support-faq
Nov 18, 2016 | 7:58 am
#1271
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,540
Circle fares
Checking to see if it's just me or a system glitch (or worse, a policy change?)
I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.
These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.
I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.
These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.
Nov 18, 2016 | 5:55 pm
#1272
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Checking to see if it's just me or a system glitch (or worse, a policy change?)
I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.
These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.
I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.
These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.
Nov 28, 2016 | 11:38 am
#1273
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Checking to see if it's just me or a system glitch (or worse, a policy change?)
I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.
These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.
I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.
These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.
Nov 29, 2016 | 11:27 am
#1275
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,669