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Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.

--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
  • 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4











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Old Sep 16, 2016 | 12:55 pm
  #1201  
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I'm curious: I understand that EF's search algorithm increases the frequency of searches as the flight date approaches. However, is there a function to search when inventory just opens, like in the fabled 330 day in advance period?
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Old Sep 16, 2016 | 1:40 pm
  #1202  
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Originally Posted by 747FC
I'm curious: I understand that EF's search algorithm increases the frequency of searches as the flight date approaches. However, is there a function to search when inventory just opens, like in the fabled 330 day in advance period?
No as we cannot schedule an alert for a flight that doesn't exist yet. You can create an alert for a flight as soon as it shows up in the schedule.
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Old Sep 16, 2016 | 2:26 pm
  #1203  
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Originally Posted by ExpertFlyer Voice
No as we cannot schedule an alert for a flight that doesn't exist yet. You can create an alert for a flight as soon as it shows up in the schedule.
I spent about an hour yesterday setting alerts for flights that would show in a few hours, but we're not yet showing on airline websites. Your program accepted each one. Are they valid alerts?
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Old Sep 16, 2016 | 10:58 pm
  #1204  
 
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Thinking of my previously posted question, is there a way to find/purchase flights on either the airline's website or a search site Kayak or Expedia using the fare basis code found in EF? Just found an amazing price on another fare basis, but I don't know if there are (or ever were) seats available at the price. Sorry for all the newbie questions, but I'm trying to learn this stuff.
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Old Sep 17, 2016 | 10:43 pm
  #1205  
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Hi melrowgo. ExpertFlyer is not a low fare search, the fare tariffs shown are what the airline publishes, but that doesn't mean they are available on a given flight. As per our FAQ:

How do I purchase tickets based on the fares I see on ExpertFlyer.com?

You would purchase the fare by either contacting the airline directly or going through a travel agent and asking for the specific Fare Basis or Fare Class. Remember to check the availability of the Fare Class in the Flight Availability tool to make sure that the fare you wish to purchase is indeed available.

Also you may want to read our EduGuide: http://www.expertflyer.com/edu-guide.pdf
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Old Sep 17, 2016 | 10:47 pm
  #1206  
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Originally Posted by 747FC
I spent about an hour yesterday setting alerts for flights that would show in a few hours, but we're not yet showing on airline websites. Your program accepted each one. Are they valid alerts?
If the flight is scheduled then the system allows you to create an alert for it. They didn't show in a few hours, they were already in the schedule and showing in the reservation systems and as such on ExpertFlyer.
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Old Sep 18, 2016 | 12:37 pm
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Virgin Atlantic Upper class award

G fare class not on EF?
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Old Sep 18, 2016 | 2:40 pm
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Originally Posted by voyages99
G fare class not on EF?
Not all airlines publish their award data. The list of known supported Award & Upgrade classes is on our Help page here: http://www.expertflyer.com/sessionlessClassList.do
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Old Sep 18, 2016 | 3:42 pm
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Thanks ExpertFlyer Voice
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Old Sep 18, 2016 | 9:07 pm
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Originally Posted by ExpertFlyer Voice
Remember to check the availability of the Fare Class in the Flight Availability tool to make sure that the fare you wish to purchase is indeed available.
Maybe this is what I'm not doing correctly. I look at the FA Tool, but perhaps what I think I'm seeing there is not what's actually being displayed. I've read the Understanding How to Use EF guide (great doc), but I guess I'm a visual/linear person (programmer) and am not properly connecting the pieces. Sorry for being dense.
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Old Sep 20, 2016 | 7:03 pm
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Originally Posted by ExpertFlyer Voice
Yes, however AA is currently working on the issue for us.

Update - E class is now available again.
Looks like this might be back down again?
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Old Sep 20, 2016 | 9:58 pm
  #1212  
 
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ExpertFlyer.com Award Searching

Am I missing something or ExpertFlyer does not cover all possible AA award routes from Europe to the US?

To avoid BA, I have to search for Iberia availability on Qantas.com and for Air Berlin availability on BA.com

When searching for example LIS-LAX, it only shows LIS-PHL-LAX or LIS-London-LAX. It doesn't show LIS-MAD-LAX (Iberia), or LIS-DSF/TXL-LAX (Air Berlin).

That is one question.

The other question is when searching for awards with AA selected it shows me UA flights for some legs? I can't fly UA with AA miles. For example, http://i.imgur.com/48VMo8p.png

TIA
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Old Sep 21, 2016 | 10:26 am
  #1213  
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Originally Posted by pigeonbutler
Looks like this might be back down again?
AA broke it again but now they fixed it again. If you see any further issues please email us directly first, thanks.
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Old Sep 21, 2016 | 10:35 am
  #1214  
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Originally Posted by crashnet
Am I missing something or ExpertFlyer does not cover all possible AA award routes from Europe to the US?

To avoid BA, I have to search for Iberia availability on Qantas.com and for Air Berlin availability on BA.com

When searching for example LIS-LAX, it only shows LIS-PHL-LAX or LIS-London-LAX. It doesn't show LIS-MAD-LAX (Iberia), or LIS-DSF/TXL-LAX (Air Berlin).

That is one question.

The other question is when searching for awards with AA selected it shows me UA flights for some legs? I can't fly UA with AA miles. For example, http://i.imgur.com/48VMo8p.png

TIA
The ExpertFlyer Award search for AA will show any flight operated by AA. If you want to see IB or AB operated flights you have to choose them for the airline in the Award search.

To answer your second question, as you can see there is no award classes noted for the UA segment, as we realize it's not AA. The reservation system however doesn't know that when you request a special class like Z that it can only apply to an AA segment. Results like that show when your search requires the reservation system to use a non-AA segment that happens to show the class code searched normally (like C) so it combines the UA segment with the AA award class with AA segments and thinks that's a good answer. As such we filter out any class codes for a segment that isn't the searched airline.

Since you didn't note the search you did to get those results we can't comment further than that. If you want more specifics about your search then email us at [email protected]
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Old Sep 21, 2016 | 11:30 am
  #1215  
 
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Originally Posted by ExpertFlyer Voice
The ExpertFlyer Award search for AA will show any flight operated by AA. If you want to see IB or AB operated flights you have to choose them for the airline in the Award search.

To answer your second question, as you can see there is no award classes noted for the UA segment, as we realize it's not AA. The reservation system however doesn't know that when you request a special class like Z that it can only apply to an AA segment. Results like that show when your search requires the reservation system to use a non-AA segment that happens to show the class code searched normally (like C) so it combines the UA segment with the AA award class with AA segments and thinks that's a good answer. As such we filter out any class codes for a segment that isn't the searched airline.

Since you didn't note the search you did to get those results we can't comment further than that. If you want more specifics about your search then email us at [email protected]
Thank you, my questions are settled.

PS Would be useful to be able to be able to search by mileage alliance instead of by airline.
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