Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 22, 2019 | 11:03 pm
#1951
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Apr 23, 2019 | 7:00 am
#1952
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
I'm hoping someone can explain the following AA Award search results:
JFK-CDG on 5/28/19 - AA 100 and 104 show Z space when paired with a connecting BA flight LHR-CDG (which has no availability), but just a JFK-LHR search shows no Z space on the same flights.
Is this a married segment issue?
Thanks!
JFK-CDG on 5/28/19 - AA 100 and 104 show Z space when paired with a connecting BA flight LHR-CDG (which has no availability), but just a JFK-LHR search shows no Z space on the same flights.
Is this a married segment issue?
Thanks!
Apr 23, 2019 | 10:09 am
#1953
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
Something changed and search for 'business class' fares does not return TK K fares (which would show holding other things equal if TK is specified but a cabin left unspecified). Also TK A and P fares now show in 'first class' cabin fares results which is not how it should be. What is going on?
Apr 23, 2019 | 3:35 pm
#1954
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
I'm hoping someone can explain the following AA Award search results:
JFK-CDG on 5/28/19 - AA 100 and 104 show Z space when paired with a connecting BA flight LHR-CDG (which has no availability), but just a JFK-LHR search shows no Z space on the same flights.
Is this a married segment issue?
Thanks!
JFK-CDG on 5/28/19 - AA 100 and 104 show Z space when paired with a connecting BA flight LHR-CDG (which has no availability), but just a JFK-LHR search shows no Z space on the same flights.
Is this a married segment issue?
Thanks!
Apr 23, 2019 | 3:37 pm
#1955
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Something changed and search for 'business class' fares does not return TK K fares (which would show holding other things equal if TK is specified but a cabin left unspecified). Also TK A and P fares now show in 'first class' cabin fares results which is not how it should be. What is going on?
Apr 24, 2019 | 10:29 am
#1957
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
The searching and alerts are based on the operating airline. Since EF doesn't have access to JAL award inventory at this time, it's not something we can currently help you with.
Apr 24, 2019 | 7:38 pm
#1959
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Apr 24, 2019 | 8:18 pm
#1960
Join Date: Feb 2012
Posts: 997
What product is needed if I want to find 3 seats on a flight with award availability? Basic version or premium version?
I plan to fly October. Want to set alert so that if 3 seats open on a particular day for biz or first class, I get email.
I plan to fly October. Want to set alert so that if 3 seats open on a particular day for biz or first class, I get email.
Last edited by TWA884; Apr 24, 2019 at 8:55 pm Reason: Merge consecutive posts by the same member
Apr 24, 2019 | 8:25 pm
#1961
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Apr 24, 2019 | 8:50 pm
#1962
In Memoriam
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,873
So if Expertflyer uses the NH website as its data source, it will show a lot of award availability not bookable via partner airlines.
Apr 27, 2019 | 7:36 pm
#1963
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,236
Hey gang, not sure if you are aware but it seems as though some current searches on VA aren't working properly. For example, I just searched HBA-SYD 2x business awards on 30/12 and while nothing returned on EF, Velocity shows the seats available and I'm actually on the phone with Etihad now booking them. Just a heads up!
Apr 28, 2019 | 9:57 pm
#1964
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Hey gang, not sure if you are aware but it seems as though some current searches on VA aren't working properly. For example, I just searched HBA-SYD 2x business awards on 30/12 and while nothing returned on EF, Velocity shows the seats available and I'm actually on the phone with Etihad now booking them. Just a heads up!
May 9, 2019 | 2:16 pm
#1965
Join Date: Aug 2018
Location: Chicago
Posts: 514
I am trying to set up an alert for a business class award flight ORD-IST on Turkish Airlines for April 3, 2020, but I'm having some trouble.
When I search on ExpertFlyer, it shows no no availability -- see attached screenshots.
I know that a flight exists, and even if an award isn't currently available, shouldn't I see the flight with an option to set an alert?
When I search on ExpertFlyer, it shows no no availability -- see attached screenshots.
I know that a flight exists, and even if an award isn't currently available, shouldn't I see the flight with an option to set an alert?