Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Mar 7, 2019 | 9:05 pm
#1921
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Being presented with a CAPTCHA is not your account being locked. We take an extra step of locking accounts for high velocity on specific searches with specific patterns.
Mar 8, 2019 | 6:54 pm
#1923
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,796
CAPTCHA is the acronym for Completely Automated Public Turing test to tell Computers and Humans Apart.
This is their website:
And now, back to our regularly scheduled programming.
TWA884
Travel Tools Moderator
This is their website:
And now, back to our regularly scheduled programming.
TWA884
Travel Tools Moderator
Mar 9, 2019 | 7:39 am
#1924
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
I am trying to book LHR-CDG on BA using AAdvantage. Currently, the only flight available is the evening flight, both in coach and business (same availability shows on aa.com and ba.com). However, EF doesn't show availability on any flights that day in X or U. I want to set up an EF alert for the earlier flights, but I don't have confidence that EF will show the availability since it doesn't see the available space on the evening flight. I am EXP (though I don't think that matters here since I can see the availability on aa.com even if not logged in).
You can try yourself to see the issue - June 1 LHR-CDG
You can try yourself to see the issue - June 1 LHR-CDG
Last edited by HofstraJet; Mar 9, 2019 at 8:35 am
Mar 9, 2019 | 7:43 am
#1925
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
It would be nice on paid accounts to have the CAPTCHA appear after a larger number of queries, especially when running saved queries for travel on or near the date of the search. Thanks!
Mar 9, 2019 | 7:52 am
#1926
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
I am trying to book LHR-CDG on BA using AAdvantage. Currently, the only flight available is the evening flight, both in coach and business (same availability shows on aa.com and ba.com). However, EF doesn't show availability on any flights that day in X or U. I want to set up an EF alert for the earlier flights, but I don't have confidence that EF will show the availability since it doesn't see the available space on the evening flight. I am EXP (though I don't think that matters here since I can see the availability on aa.com even if not logged in).
You can try yourself to see the issue - June 1 LHR-CDG
You can try yourself to see the issue - June 1 LHR-CDG
Mar 9, 2019 | 8:12 am
#1927
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
For the times when EF is returning false negatives for BA flights, https://rewardflightfinder.com is an alternative (although its level of detail only goes down to days rather than specific flights). It's returning a positive for 1 June, which confirms that EF is returning false negatives at the moment for that day, given that ba.com is being very specific that there is availability on that evening flight.
Mar 9, 2019 | 8:29 am
#1928
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,796
[MENTION=47216]ExpertFlyer Voice[/MENTION] should bring attention to this, but you can also use https://www.flyertalk.com/forum/trav...sk-thread.html
Mar 9, 2019 | 6:53 pm
#1930
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,336
CAPTCHA is the acronym for Completely Automated Public Turing test to tell Computers and Humans Apart.
This is their website:
And now, back to our regularly scheduled programming.
TWA884
Travel Tools Moderator
This is their website:
And now, back to our regularly scheduled programming.
TWA884
Travel Tools Moderator
I was trying to make clear I did not see one with E/F ...
My account was simply locked out while expertly deleting multiple saved queries one by one - one the expert flyer devices firefox browser portal.
Several times.
Mar 10, 2019 | 1:39 pm
#1931
Join Date: May 2015
Location: LAX
Programs: AA EXP
Posts: 189
The EF alerts are always beneficial for flight schedule changes. However, I had a recent flight schedule change that I wasn't notified of, most likely because the schedule change also involved a flight number change. Is there anyway the trigger a notification in this scenario?
Mar 10, 2019 | 4:30 pm
#1932
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The EF alerts are always beneficial for flight schedule changes. However, I had a recent flight schedule change that I wasn't notified of, most likely because the schedule change also involved a flight number change. Is there anyway the trigger a notification in this scenario?
Mar 16, 2019 | 12:41 pm
#1933
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
EF Web site slow
Using Firefox.
Yesterday & today I experienced web pages are really slow in response, that included typing & clicking on choices.
Any suggestions to speed it up on my end as well EF's ?
Thanks
Yesterday & today I experienced web pages are really slow in response, that included typing & clicking on choices.
Any suggestions to speed it up on my end as well EF's ?
Thanks
Mar 16, 2019 | 10:14 pm
#1934
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
There are no current issues with the website. Try a different browser or restarting your computer. If you need further help then please email us directly at customercare@ for help.
Mar 16, 2019 | 11:26 pm
#1935
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
I am trying to book LHR-CDG on BA using AAdvantage. Currently, the only flight available is the evening flight, both in coach and business (same availability shows on aa.com and ba.com). However, EF doesn't show availability on any flights that day in X or U. I want to set up an EF alert for the earlier flights, but I don't have confidence that EF will show the availability since it doesn't see the available space on the evening flight. I am EXP (though I don't think that matters here since I can see the availability on aa.com even if not logged in).
You can try yourself to see the issue - June 1 LHR-CDG
You can try yourself to see the issue - June 1 LHR-CDG
Currently looking at May 31: LHR-CDG. BA 322 shows no availability in U or X, but I can book U through AA.
Thanks!