Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Mar 17, 2019 | 2:17 pm
#1936
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Last edited by ExpertFlyer Voice; Apr 24, 2019 at 7:39 pm
Mar 20, 2019 | 1:01 am
#1937
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & 2MM/Bonvoy Gold/HHonors Diamond
Posts: 4,664
I was wondering if it were possible to create a re-occurring flight alert
If I am on a flight that is pretty full in J, I sometimes put an alert it to keep track of it. However, once it matches up, it runs only once and never again.
It would be nice, if it could keep that same alert active for as long as I would want it.
Is that doable?
If I am on a flight that is pretty full in J, I sometimes put an alert it to keep track of it. However, once it matches up, it runs only once and never again.
It would be nice, if it could keep that same alert active for as long as I would want it.
Is that doable?
Mar 20, 2019 | 3:16 am
#1938
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
I was wondering if it were possible to create a re-occurring flight alert
If I am on a flight that is pretty full in J, I sometimes put an alert it to keep track of it. However, once it matches up, it runs only once and never again.
It would be nice, if it could keep that same alert active for as long as I would want it.
If I am on a flight that is pretty full in J, I sometimes put an alert it to keep track of it. However, once it matches up, it runs only once and never again.
It would be nice, if it could keep that same alert active for as long as I would want it.
Mar 26, 2019 | 8:37 am
#1939
Join Date: Nov 2011
Location: Oxford
Programs: BAEC Gold
Posts: 388
Anyone else having issues with searches today? Get the following message appear for basic availability searches:
"An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
"An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Mar 26, 2019 | 11:04 am
#1940
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Anyone else having issues with searches today? Get the following message appear for basic availability searches:
"An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
"An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Mar 28, 2019 | 1:25 pm
#1941
Join Date: Sep 2013
Posts: 641
Award for LH F, there is no O Class in expertflyer for any date any city
According to Aeroplan LH releases O class almost everyday for the same day, im checked many days already.
BUT in expertflyer O class for LH doesn't exist for any day. I checked couple of cities for many days.
BUT Aeroplan shows that its available, its glitch of Aeroplan, or LH doesn't release F space any more?
Anyone have recent experience to find LH award F? maybe they changed code for award F?
BUT in expertflyer O class for LH doesn't exist for any day. I checked couple of cities for many days.
BUT Aeroplan shows that its available, its glitch of Aeroplan, or LH doesn't release F space any more?
Anyone have recent experience to find LH award F? maybe they changed code for award F?
Apr 1, 2019 | 7:53 pm
#1943
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,793
According to Aeroplan LH releases O class almost everyday for the same day, im checked many days already.
BUT in expertflyer O class for LH doesn't exist for any day. I checked couple of cities for many days.
BUT Aeroplan shows that its available, its glitch of Aeroplan, or LH doesn't release F space any more?
Anyone have recent experience to find LH award F? maybe they changed code for award F?
BUT in expertflyer O class for LH doesn't exist for any day. I checked couple of cities for many days.
BUT Aeroplan shows that its available, its glitch of Aeroplan, or LH doesn't release F space any more?
Anyone have recent experience to find LH award F? maybe they changed code for award F?
If you're looking more than 3 days out (as defined by midnight Tokyo time), there is plenty of LH O inventory currently displayed.
Apr 16, 2019 | 9:41 am
#1945
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Results from https://www.ExpertFlyer.com
Code:
Awards & Upgrades Search Departing LHR on 06/04/19 12:00 AM for JFK Flying BA on booking class Z U P X Exclude Codeshares Frequency Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats 0 Connections BA 117 0 LHR JFK 744 Unavailable First Award Z N 06/04/19 8:25 AM 06/04/19 11:05 AM 73% / 26m Business Award U N Premium Economy Award P Y Economy Award X Y 0 Connections BA 175 0 LHR JFK 744 Unavailable First Award Z N 06/04/19 9:35 AM 06/04/19 12:25 PM 71% / 18m Business Award U Y Premium Economy Award P Y Economy Award X Y 0 Connections BA 1516 0 LHR JFK 772 Unavailable First Award Z N 06/04/19 9:45 AM 06/04/19 12:40 PM 92% / 12m Business Award U N Premium Economy Award P N Economy Award X N 0 Connections BA 185 0 LHR EWR FD Unavailable First Award Z N 06/04/19 10:45 AM 06/04/19 1:35 PM 78% / 33m Business Award U N Premium Economy Award P N Economy Award X Y 0 Connections BA 173 0 LHR JFK 777 Unavailable First Award Z N 06/04/19 11:20 AM 06/04/19 2:05 PM 83% / 17m Business Award U N Premium Economy Award P Y Economy Award X Y 0 Connections BA 177 0 LHR JFK 744 Unavailable First Award Z N 06/04/19 1:10 PM 06/04/19 4:00 PM 79% / 22m Business Award U N Premium Economy Award P Y Economy Award X Y 0 Connections BA 1506 0 LHR JFK 77W Unavailable First Award Z N 06/04/19 2:05 PM 06/04/19 5:05 PM 88% / 24m Business Award U N Premium Economy Award P N Economy Award X N 0 Connections BA 115 0 LHR JFK 777 Unavailable First Award Z N 06/04/19 2:25 PM 06/04/19 5:20 PM 87% / 15m Business Award U N Premium Economy Award P Y Economy Award X Y 0 Connections BA 113 0 LHR JFK 777 Unavailable First Award Z N 06/04/19 4:15 PM 06/04/19 7:15 PM 76% / 24m Business Award U N Premium Economy Award P Y Economy Award X Y 0 Connections BA 189 0 LHR EWR FD Unavailable First Award Z N 06/04/19 4:45 PM 06/04/19 7:35 PM 72% / 25m Business Award U N Premium Economy Award P Y Economy Award X Y 0 Connections BA 2273 0 LGW JFK FD Unavailable First Award Z N 06/04/19 4:50 PM 06/04/19 7:50 PM 76% / 42m Business Award U N Premium Economy Award P N Economy Award X Y 0 Connections BA 1510 0 LHR JFK 77W Unavailable First Award Z N 06/04/19 5:00 PM 06/04/19 7:59 PM 88% / 25m Business Award U N Premium Economy Award P N Economy Award X N 0 Connections BA 179 0 LHR JFK 777 Unavailable First Award Z N 06/04/19 6:05 PM 06/04/19 9:00 PM 75% / 29m Business Award U N Premium Economy Award P Y Economy Award X Y 0 Connections BA 183 0 LHR JFK FD Unavailable First Award Z N 06/04/19 7:50 PM 06/04/19 10:35 PM 56% / 42m Business Award U N Premium Economy Award P Y Economy Award X Y
We have reports that inventory isn't showing for a few random routes and we are waiting on the data provider to fix the issue. However in the mean time we are looking at getting the data from other sources as well.
Apr 18, 2019 | 12:41 pm
#1946
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,660
I'm seeing AZ Z inventory for 2 pax on several dates in late Aug/early Sept but don't see the corresponding inventory on either of the DL or AF sites. Does the Z bucket map to partners?
Apr 18, 2019 | 2:19 pm
#1947
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
The Z inventory should be available to partners yes. It would help if we knew the specifics so we can see what you're seeing and not guess. Please email us directly with the details.
Apr 18, 2019 | 3:13 pm
#1948
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,660
Apr 20, 2019 | 12:05 pm
#1949
Join Date: Jul 2006
Location: YVR
Programs: AS 75K
Posts: 278
Help understanding fare info & MPM
I found a pretty good mileage based fare through EF and Im trying to figure out what's happening when I try some different routings in ITA. I understand that theres a MPM associated with the fare that I can see under the routing details, however what I dont get is why, with certain routings I'm trying, I can still go above that maximum and sometimes the result is a fare increase and sometimes not. What confuses me is that just the fare itself increases, the fare basis stays the same every time.
Also, let's say on the outbound I go 2000 miles below the MPM, can that 2000 be used on the return without a fare increase?
TIA
Also, let's say on the outbound I go 2000 miles below the MPM, can that 2000 be used on the return without a fare increase?
TIA
Apr 22, 2019 | 8:20 am
#1950
Join Date: Jun 2009
Location: TPA
Programs: DL Diamond, HH Diamond, IHG Plat, Marriott Gold
Posts: 1,266
I keep getting an alert that NH176 on May 12, 2019 has at least 1 seat in I (award business), but I can't find that anywhere when searching Aeroplan or United. Phantom availability?