Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 14, 2019 | 9:47 pm
#1996
Join Date: Nov 2012
Location: NYC
Programs: AC SE, Bonvoy Plat, Natl Exec
Posts: 2,344
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
ExpertFlyer is not building or pricing itineraries. The "return" availability is just the initial search with the airports swapped and a different date in the availability search. If AC and ITA don't even match, then it's not clear what you are looking EF to match.
So my million dollar question is: is the failure to access P/Z class because EF is showing wrong information or because ACs booking engine has some sort of flaw in accessing P/Z?
Jun 15, 2019 | 6:13 am
#1997
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
At any rate, as I said above, when I looked yesterday ITA pricing was actually accurately matching AC pricing on those two sets of inbound flights, so your primary sources are not being misleading.
Jun 15, 2019 | 7:38 pm
#1999
Join Date: Nov 2012
Location: NYC
Programs: AC SE, Bonvoy Plat, Natl Exec
Posts: 2,344
I don't think that you can necessarily take that for granted. There is a valid Z fare for the other flight combination. But there may be some reason why it isn't valid for the combination that you'd like - flight restrictions, DIF considerations etc. It's not necessarily the case that a fare either is or isn't valid for all flights on a particular day. Nor is it necessarily the case that if you can see seats in a particular booking class, they are bookable using the fare that you'd like to use.
At any rate, as I said above, when I looked yesterday ITA pricing was actually accurately matching AC pricing on those two sets of inbound flights, so your primary sources are not being misleading.
At any rate, as I said above, when I looked yesterday ITA pricing was actually accurately matching AC pricing on those two sets of inbound flights, so your primary sources are not being misleading.
BTW - what is DIF?
Jun 16, 2019 | 9:04 am
#2000
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Seat Maps have nothing to do with ticket inventory. "Blocked" means that physical seat is blocked from being assigned, it doesn't mean that there is a seat blocked from being sold.
Jun 16, 2019 | 10:43 am
#2001
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Whenever I see orange seats in UA F seat maps, I have been able to select them. Blocked UA seats traditionally appear on their maps as taken or do not appear at all.
Jun 16, 2019 | 12:31 pm
#2002
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
As to why UA is returning the available seats as blocked if you request First vs Business that you would have to ask United.
Jun 16, 2019 | 1:09 pm
#2003
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
The issue is they are not F seats, they are J seats. If you request the cabin as Business then you see the available seats as available. If you do a Flight Availability search you'll see that UA isn't telling "First" on the flight, that cabin is sold as business. On UA.com you'll see the cabin class as "D" which is a Business class fare code.
As to why UA is returning the available seats as blocked if you request First vs Business that you would have to ask United.
As to why UA is returning the available seats as blocked if you request First vs Business that you would have to ask United.
Jun 16, 2019 | 4:00 pm
#2004
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Yes they are being sold as Business because if you look at the details of the flight on UA.com and look at the booking class it's "D" which is a Business fare, not a first Fare, which is likely why UA is only showing the seats as available when the Business cabin is requested. Either way it's not an EF issue, we are returning what the UA response is for the cabin requested.
Jun 16, 2019 | 4:39 pm
#2005
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
As we explained, if you request it as the Business cabin they do show as selectable, please try that.
Yes they are being sold as Business because if you look at the details of the flight on UA.com and look at the booking class it's "D" which is a Business fare, not a first Fare, which is likely why UA is only showing the seats as available when the Business cabin is requested. Either way it's not an EF issue, we are returning what the UA response is for the cabin requested.
Yes they are being sold as Business because if you look at the details of the flight on UA.com and look at the booking class it's "D" which is a Business fare, not a first Fare, which is likely why UA is only showing the seats as available when the Business cabin is requested. Either way it's not an EF issue, we are returning what the UA response is for the cabin requested.
Jun 17, 2019 | 2:29 pm
#2006
In Memoriam
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,873
EDIT: Nevermind.
Has tEF eliminated the option to search for RTW and similar fares?
I keep getting the following error message on EF: The Departure and Arrival airports must be different.
Has tEF eliminated the option to search for RTW and similar fares?
I keep getting the following error message on EF: The Departure and Arrival airports must be different.
Last edited by Jasper2009; Jun 17, 2019 at 2:44 pm
Jun 17, 2019 | 2:39 pm
#2007
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,688
- I entered PER as the origin and destination airports and QF as the carrier
- Got the expected Oneworld RTW fares listed
The Fare Information page still displays "To perform an Around the World (RTW) fare search, use the same Departing and Arriving airport codes."
So, are you sure you were on the Fare Information page?
Jun 17, 2019 | 2:46 pm
#2008
In Memoriam
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,873
I just tested it - it's working fine for me
- I entered PER as the origin and destination airports and QF as the carrier
- Got the expected Oneworld RTW fares listed
The Fare Information page still displays "To perform an Around the World (RTW) fare search, use the same Departing and Arriving airport codes."
So, are you sure you were on the Fare Information page?
Jun 18, 2019 | 10:05 am
#2009
Join Date: Aug 2005
Location: TYS
Programs: AA PPro
Posts: 558
Help interpreting flight comments in EF
Hi all,
Expertflyer returned the following additional comments regarding my delayed flight today. Can I ask for help interpreting them? My hypothesis is that AA took our plane in order to use it for another flight whose incoming plane was delayed, but I don't know if that's what these comments mean or not.
Thanks so much for your help,
saunders111
ORD 1014A T3 K6
ABQ 4 B3 1217P 107P B3
ORD - T3 H12 510P
3ORD/ETD1137 LAE-PREVIOUS DELAY OF THIS AIRCRAFT *0848
7ORD/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA1356ORD18JUN *0907*CRCYMG
2ABQ/PRE1340 *0848
3ABQ/ETD1425 LAE-PREVIOUS DELAY OF THIS AIRCRAFT *0850
7ABQ/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA1356ABQ18JUN *0910*CRCYMG
2ORD*/PRE1828 *0850
Expertflyer returned the following additional comments regarding my delayed flight today. Can I ask for help interpreting them? My hypothesis is that AA took our plane in order to use it for another flight whose incoming plane was delayed, but I don't know if that's what these comments mean or not.
Thanks so much for your help,
saunders111
ORD 1014A T3 K6
ABQ 4 B3 1217P 107P B3
ORD - T3 H12 510P
3ORD/ETD1137 LAE-PREVIOUS DELAY OF THIS AIRCRAFT *0848
7ORD/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA1356ORD18JUN *0907*CRCYMG
2ABQ/PRE1340 *0848
3ABQ/ETD1425 LAE-PREVIOUS DELAY OF THIS AIRCRAFT *0850
7ABQ/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA1356ABQ18JUN *0910*CRCYMG
2ORD*/PRE1828 *0850
Jun 24, 2019 | 1:11 am
#2010
Join Date: Aug 2018
Posts: 19
ExpertFlyer Newbie: Business Seat Availability
I am a newbie and looking at flight J2 016 for Aug 10 and looks like there are 12 business seats available (C6, Z4, A2) but the jet is an A319 with only 8 seats in business class. Then upon further investigation, this seems to be the norm, at least with J2. So what's going on here? Do they keep more than normal biz seats available and in case they sell out all 12, they swap the plane? Do all airlines do this?
Last edited by ktosayev; Jun 24, 2019 at 1:31 am Reason: 8 seats in J, not 4. typos