Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
#2056




Join Date: Mar 2006
Location: Edinburgh, Scotland
Programs: BA bronze
Posts: 432
Thanks. EF is now showing Economy award availability for the flights from LHR and LGW (but as you say not LCY) to EDI but still doesn't show any of the available award inventory in Business. That problem appears to apply to all dates not just November.
Yes, I could report problems like this to you by email in future but of course it requires cross-checking my EF award searches against the BA website to know it there is a problem and that rather defeats the purpose of using EF in the first place!
I'd be interested in the experience of any other FT members who've regularly searched for BA award availability on EF. Have you been able to get reliable accurate results?
Yes, I could report problems like this to you by email in future but of course it requires cross-checking my EF award searches against the BA website to know it there is a problem and that rather defeats the purpose of using EF in the first place!
I'd be interested in the experience of any other FT members who've regularly searched for BA award availability on EF. Have you been able to get reliable accurate results?
#2057
FlyerTalk Evangelist


Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
No for flights operated by CJ or MN. IIRC I think that there have been times when EF worked for CJ and MN operated flights, but I think it's been a while since I've seen that. I've learned to live with it.
#2058


Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
In deciding whether to post a question here or email EF, I try to consider whether answers (including a possible answer from ExpertFlyer Voice) are likely to be of general interest -- and therefore worth adding to this public (and searchable) resource -- as well as whether the experience of FTers is likely to be helpful.
ExpertFlyer Voice knows the product inside out, of course, but collectively the users gathered here have vast experience from our side of the UI and can often offer valuable insights and guidance.
#2059


Join Date: Dec 2007
Location: Earth
Programs: AA - EXP 1MM, Marriott/SPG Plat, Hilton Gold, BA, DL, TWA Royal Ambassador
Posts: 309
My question is how do I know which I fare is available when there are 20 different I fares?
Thank You
Thank You
Last edited by MarJon; Aug 26, 2019 at 7:37 am
#2060


Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
ExpertFlyer is an excellent tool for researching filed fares and the associated rules. The ITA Matrix will help you put a suitable itinerary together.
EDIT: You've changed your question since I replied, MarJon, but finding the answer for any trip you're considering will still involve looking at the fare rules.
Last edited by IMH; Aug 26, 2019 at 7:54 am
#2061


Join Date: Dec 2007
Location: Earth
Programs: AA - EXP 1MM, Marriott/SPG Plat, Hilton Gold, BA, DL, TWA Royal Ambassador
Posts: 309
First thank you for your response and yes I did change it since the first one was based on screenshots that did not work, so I modified the question... I thought I looked at the restrictions but maybe I missed something...... Thank You.... -Jon
Last edited by TWA884; Aug 26, 2019 at 9:27 am Reason: Fix BB Code formatting
#2062
Join Date: Feb 2019
Posts: 268
Create seat alert for 2 seats, but not necessarily together?
Is there a way to create a seat alert so that if say, 2 First Class seats become available, I get an alert?
I see you can do "any 2 seats together" but what if you just want any 2 seats?
Thanks!
I see you can do "any 2 seats together" but what if you just want any 2 seats?
Thanks!
#2063
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
If you are referring to ticket/award ticket inventory alerting then that is a Flight Alert, not a Seat Alert.
#2064
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,683
#2065




Join Date: Mar 2006
Location: Edinburgh, Scotland
Programs: BA bronze
Posts: 432
BA award availability on EF
Yes for BA mainline (although there was a specific issue a week or so ago: https://www.flyertalk.com/forum/brit...t-working.html).
No for flights operated by CJ or MN. IIRC I think that there have been times when EF worked for CJ and MN operated flights, but I think it's been a while since I've seen that. I've learned to live with it.
No for flights operated by CJ or MN. IIRC I think that there have been times when EF worked for CJ and MN operated flights, but I think it's been a while since I've seen that. I've learned to live with it.
#2067
FlyerTalk Evangelist


Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
If so, are you looking at a flight on which there is only one seat available in the cabin to allocate? Otherwise, by definition there are already at least two seats available so no alert can be set for that condition.
If there is only one seat available in the cabin, and you want to an alert for whenever a second seat becomes available, then one way is simply to set one seat alert for every unavailable seat in the cabin. You'll get alerted the first time that any of them becomes available. If the originally-available seat has not become unavailable in the meantime, the effect of the notification is that there are two seats available because a second seat has come free. This is not perfect because the originally-available seat may have become unavailable in the interim, but this might go some way towards doing what you want.
#2068
Join Date: Feb 2019
Posts: 268
Do you mean physical seat allocations on the aircraft, such as seat 1A?
If so, are you looking at a flight on which there is only one seat available in the cabin to allocate? Otherwise, by definition there are already at least two seats available so no alert can be set for that condition.
If there is only one seat available in the cabin, and you want to an alert for whenever a second seat becomes available, then one way is simply to set one seat alert for every unavailable seat in the cabin. You'll get alerted the first time that any of them becomes available. If the originally-available seat has not become unavailable in the meantime, the effect of the notification is that there are two seats available because a second seat has come free. This is not perfect because the originally-available seat may have become unavailable in the interim, but this might go some way towards doing what you want.
If so, are you looking at a flight on which there is only one seat available in the cabin to allocate? Otherwise, by definition there are already at least two seats available so no alert can be set for that condition.
If there is only one seat available in the cabin, and you want to an alert for whenever a second seat becomes available, then one way is simply to set one seat alert for every unavailable seat in the cabin. You'll get alerted the first time that any of them becomes available. If the originally-available seat has not become unavailable in the meantime, the effect of the notification is that there are two seats available because a second seat has come free. This is not perfect because the originally-available seat may have become unavailable in the interim, but this might go some way towards doing what you want.
Thanks!
#2069
FlyerTalk Evangelist


Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Are you actually seeing a seat map, and is that showing every seat as unavailable? If there is no seat map and you just have a red message of some kind, then off the top of my head I'm not sure that you can set an alert anyway.
The other to check, if you're not seeing a seat map of any kind for that cabin, is whether that flight is actually planned to operate with a first class cabin.
The other to check, if you're not seeing a seat map of any kind for that cabin, is whether that flight is actually planned to operate with a first class cabin.
#2070
Join Date: Feb 2019
Posts: 268
Are you actually seeing a seat map, and is that showing every seat as unavailable? If there is no seat map and you just have a red message of some kind, then off the top of my head I'm not sure that you can set an alert anyway.
The other to check, if you're not seeing a seat map of any kind for that cabin, is whether that flight is actually planned to operate with a first class cabin.
The other to check, if you're not seeing a seat map of any kind for that cabin, is whether that flight is actually planned to operate with a first class cabin.
UA flight 501 ORD to DEN on 8/30/19 (again I know a snowball's chance in you-know-where of any seats becoming available).



