Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Oct 28, 2019 | 7:39 am
#2116
Join Date: Feb 2019
Posts: 268
Strange issue with aircraft alerts.
I had an alert set a few months ago (maybe longer):
Aircraft Change Alert
ICN to ORD
KE37
5/1/20
At 1:45 a.m. I got an email from KE stating that my advance seat selection for the above flight was cancelled due to aircraft change.
I did not get an email from Expert Flyer as of now (9:30 a.m. Eastern Time)
I logged into Expert Flyer and my alert is still there.
I click the magnifying glass thingy and it says there *is* a change.
Still no notification and the alert is there. The "Notified" section shows it hasn't notified for that alert either.
KE website shows it switched from the 77W to the 747.
Is there a delay or is this something special with KE and Expert Flyer?
I had an alert set a few months ago (maybe longer):
Aircraft Change Alert
ICN to ORD
KE37
5/1/20
At 1:45 a.m. I got an email from KE stating that my advance seat selection for the above flight was cancelled due to aircraft change.
I did not get an email from Expert Flyer as of now (9:30 a.m. Eastern Time)
I logged into Expert Flyer and my alert is still there.
I click the magnifying glass thingy and it says there *is* a change.
Still no notification and the alert is there. The "Notified" section shows it hasn't notified for that alert either.
KE website shows it switched from the 77W to the 747.
Is there a delay or is this something special with KE and Expert Flyer?
Oct 28, 2019 | 7:50 am
#2117
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Oct 31, 2019 | 7:31 am
#2121
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,205
Oct 31, 2019 | 8:26 am
#2122
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
You don't know how the BA system is working on their end. BA doesn't know the POSs that ExpertFlyer has or on what reservation system we have them. It could be that BA is only sharing the Israeli POS with specific travel agencies that they have contracts with (EF is not a travel agency).
Oct 31, 2019 | 10:00 am
#2123
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,205
You don't know how the BA system is working on their end. BA doesn't know the POSs that ExpertFlyer has or on what reservation system we have them. It could be that BA is only sharing the Israeli POS with specific travel agencies that they have contracts with (EF is not a travel agency).
Oct 31, 2019 | 11:12 am
#2124
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Nov 1, 2019 | 5:36 pm
#2125
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,176
Tried searching the past four months of posts here, but didn’t see an answer to my question.
Now that UA United has moved to “dynamic” pricing for awards, how and what can one track with EF to see if a saver award comes available, whatever that means, if one is tracking from a higher priced award and wants to rebook for lower pricing?
Can EF do something to track changes from either a non “saver” class to a new saver class?
Now that UA United has moved to “dynamic” pricing for awards, how and what can one track with EF to see if a saver award comes available, whatever that means, if one is tracking from a higher priced award and wants to rebook for lower pricing?
Can EF do something to track changes from either a non “saver” class to a new saver class?
Nov 1, 2019 | 6:54 pm
#2126
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Tried searching the past four months of posts here, but didnt see an answer to my question.
Now that UA United has moved to dynamic pricing for awards, how and what can one track with EF to see if a saver award comes available, whatever that means, if one is tracking from a higher priced award and wants to rebook for lower pricing?
Can EF do something to track changes from either a non saver class to a new saver class?
Now that UA United has moved to dynamic pricing for awards, how and what can one track with EF to see if a saver award comes available, whatever that means, if one is tracking from a higher priced award and wants to rebook for lower pricing?
Can EF do something to track changes from either a non saver class to a new saver class?
Nov 2, 2019 | 12:25 pm
#2127
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Nov 2, 2019 | 4:05 pm
#2129
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
"You are confirmed in XN class on this flight and have requested a change to JI class." See post #740:
https://www.flyertalk.com/forum/unit...issues-50.html
