Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 3, 2020 | 1:38 pm
#2206
Join Date: Dec 2018
Location: YYZ, SFO
Programs: DL Diamond, UA Platinum, OZ Diamond, AC Prestige25K
Posts: 131
I'm looking at a fare with the following rules in the stopover section:
UNLIMITED FREE STOPOVERS PERMITTED ON THE PRICING UNIT IN
LIS/OPO/BRAZIL.
A STOPOVER MAY NOT EXCEED 120 HOURS.
OR - UNLIMITED STOPOVERS PERMITTED ON THE PRICING UNIT IN
LIS/OPO/BRAZIL AT EUR 75.00 EACH.
The OR clauses seem mutually exclusive so I'm a bit confused as to when the free stopover rule is applied and when it is not.
I also have a constructed fare with this fare basis that has 2 stopovers (> 24 hours) and yet one of the stopovers is pricing as a transfer. Would appreciate any hints as to why this might be happening.
UNLIMITED FREE STOPOVERS PERMITTED ON THE PRICING UNIT IN
LIS/OPO/BRAZIL.
A STOPOVER MAY NOT EXCEED 120 HOURS.
OR - UNLIMITED STOPOVERS PERMITTED ON THE PRICING UNIT IN
LIS/OPO/BRAZIL AT EUR 75.00 EACH.
The OR clauses seem mutually exclusive so I'm a bit confused as to when the free stopover rule is applied and when it is not.
I also have a constructed fare with this fare basis that has 2 stopovers (> 24 hours) and yet one of the stopovers is pricing as a transfer. Would appreciate any hints as to why this might be happening.
Last edited by chronicrelief; Apr 3, 2020 at 2:13 pm Reason: new question
Apr 3, 2020 | 4:15 pm
#2207
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
I'm looking at a fare with the following rules in the stopover section:
UNLIMITED FREE STOPOVERS PERMITTED ON THE PRICING UNIT IN
LIS/OPO/BRAZIL.
A STOPOVER MAY NOT EXCEED 120 HOURS.
OR - UNLIMITED STOPOVERS PERMITTED ON THE PRICING UNIT IN
LIS/OPO/BRAZIL AT EUR 75.00 EACH.
The OR clauses seem mutually exclusive so I'm a bit confused as to when the free stopover rule is applied and when it is not.
UNLIMITED FREE STOPOVERS PERMITTED ON THE PRICING UNIT IN
LIS/OPO/BRAZIL.
A STOPOVER MAY NOT EXCEED 120 HOURS.
OR - UNLIMITED STOPOVERS PERMITTED ON THE PRICING UNIT IN
LIS/OPO/BRAZIL AT EUR 75.00 EACH.
The OR clauses seem mutually exclusive so I'm a bit confused as to when the free stopover rule is applied and when it is not.
One would have to carefully examine the entire set of fare and routing rules to try and determine if the one flight is not permitted and hence is pricing separately. Pay attention to booking inventory, permitted/excluded flights and routes, day of week, etc. And of course, if either of the stops is 120 hours or more there should be a $75 charge for it.
Apr 3, 2020 | 4:45 pm
#2208
Join Date: Dec 2018
Location: YYZ, SFO
Programs: DL Diamond, UA Platinum, OZ Diamond, AC Prestige25K
Posts: 131
One would have to carefully examine the entire set of fare and routing rules to try and determine if the one flight is not permitted and hence is pricing separately. Pay attention to booking inventory, permitted/excluded flights and routes, day of week, etc. And of course, if either of the stops is 120 hours or more there should be a $75 charge for it.
RAK-LIS Oct. 9
LIS-SSA Oct. 9
SSA-GIG Oct. 12
I'm expecting SSA to be the free stopover since it is over 24 hours but under 120 hours, but fare construction shows: RAK TP X/LIS TP SSA G3 RIO 29.78JMAEXI9B 1S168.51 [...] indicating that I am being charged 168.51 (approximately 150 euro) for the stopover. So it seems like the stopover is being treated as a transfer (transfers cost 150 according to the fare rules).
Last edited by chronicrelief; Apr 3, 2020 at 4:46 pm Reason: broken quote
Apr 3, 2020 | 8:02 pm
#2209
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
I don't think the flight is pricing separately because ITA shows the right fare basis. My flights are:
RAK-LIS Oct. 9
LIS-SSA Oct. 9
SSA-GIG Oct. 12
I'm expecting SSA to be the free stopover since it is over 24 hours but under 120 hours, but fare construction shows: RAK TP X/LIS TP SSA G3 RIO 29.78JMAEXI9B 1S168.51 [...] indicating that I am being charged 168.51 (approximately 150 euro) for the stopover. So it seems like the stopover is being treated as a transfer (transfers cost 150 according to the fare rules).
RAK-LIS Oct. 9
LIS-SSA Oct. 9
SSA-GIG Oct. 12
I'm expecting SSA to be the free stopover since it is over 24 hours but under 120 hours, but fare construction shows: RAK TP X/LIS TP SSA G3 RIO 29.78JMAEXI9B 1S168.51 [...] indicating that I am being charged 168.51 (approximately 150 euro) for the stopover. So it seems like the stopover is being treated as a transfer (transfers cost 150 according to the fare rules).
Apr 3, 2020 | 10:28 pm
#2210
Join Date: Dec 2018
Location: YYZ, SFO
Programs: DL Diamond, UA Platinum, OZ Diamond, AC Prestige25K
Posts: 131
Yes they do infact say that. What does this mean? I have to go to the airline directly to price this out correctly?
Apr 4, 2020 | 12:12 pm
#2211
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
I'm not an expert, but I think some fare rules are written in a way that automated pricing engines can follow them, and in that case what Matrix or an airline or online travel agency shows as the price is accurate, but some rules are more complex and need to be interpreted by a person, generally a tariff desk agent at an airline. So, in this case, it may be that to get the lower fare you need to price it with an airline (or a travel agent that will send it to an airline's tariff desk). You could try using an airline web site and see if it prices it the way you think is correct.
Apr 9, 2020 | 12:36 am
#2212
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
I'm quoting this as a timely reminder. Even more counterintuitive is that, once an alert has been set for a flight, clicking on the magnifying glass returns "did not detect a flight schedule change" for flights that have been cancelled.
Apr 9, 2020 | 11:21 am
#2213
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Because, normally, a canceled flight doesn't result in a change to the published schedule. The schedule alert is using the Flight Details search. Our plan is to add a separate Flight Status alert at a future date. How the Quick Check works isn't counter intuitive, it's just checking the alert in the same way the alert check itself does, so it wouldn't result in anything different.
Apr 9, 2020 | 4:18 pm
#2214
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
Adding a separate Flight Status alert is a fine idea. I'd suggest making it very easy to create both a schedule and status alert for a flight, maybe a checkbox when creating either that creates the other as well, defaulting to on.
Apr 12, 2020 | 3:53 pm
#2216
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If you look at the top of the response page you'll see a "Help for this page" link with the explanation of all the fields of the Fare Information response. However to answer your question it's the travel dates.
Apr 12, 2020 | 4:10 pm
#2217
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,401
Hello ExpertFlyer Voice - Given our newfound reality, most of us are grounded for the foreseeable future and aren't able to derive much value from our EF subscriptions. With most airlines now extending status benefits by a year, has EF considered doing the same? Many thanks for your consideration!
Apr 13, 2020 | 1:28 am
#2218
Join Date: Apr 2003
Location: KUO
Programs: BA OWE, SK Gold, Honors Diamond
Posts: 465
Hello ExpertFlyer Voice - Given our newfound reality, most of us are grounded for the foreseeable future and aren't able to derive much value from our EF subscriptions. With most airlines now extending status benefits by a year, has EF considered doing the same? Many thanks for your consideration!
Last edited by harri; Apr 13, 2020 at 5:19 am
Apr 13, 2020 | 9:06 am
#2219
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hello ExpertFlyer Voice - Given our newfound reality, most of us are grounded for the foreseeable future and aren't able to derive much value from our EF subscriptions. With most airlines now extending status benefits by a year, has EF considered doing the same? Many thanks for your consideration!
If you aren't going to use EF for a couple months, then set your account not to renew and reactivate your subscription when you need it again. If you are going to use it, then maintain your subscription and use it. Just keep in mind that alerts for any future dated flights require an active subscription to continue to work.
Apr 13, 2020 | 10:00 am
#2220
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,401
Well, if the airlines start giving you free travel for a year, we may consider giving you free EF for a year.
If you aren't going to use EF for a couple months, then set your account not to renew and reactivate your subscription when you need it again. If you are going to use it, then maintain your subscription and use it. Just keep in mind that alerts for any future dated flights require an active subscription to continue to work.
If you aren't going to use EF for a couple months, then set your account not to renew and reactivate your subscription when you need it again. If you are going to use it, then maintain your subscription and use it. Just keep in mind that alerts for any future dated flights require an active subscription to continue to work.
I understand there may be nothing EF can (or is willing to) do, but I did want to point out the situation (which I know is challenging for everyone).