Feb 14, 2015, 12:53 pm

FlyerTalk Forums Expert How-Tos and Guides

The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread— it is not supported by ExpertFlyer.

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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:

Upgrades - AY, BA, EK, EY, IB, QR, VS
Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:

Use the Award & Upgrade tool
Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4

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Nov 3, 2019 | 12:00 am

#2131

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,927

Quote:

Originally Posted by 747FC

There are numerous reports on UA threads of "JI" being the new (Post -11/15/19) "saver" rate. For example:

"You are confirmed in XN class on this flight and have requested a change to JI class." See post #740:

https://www.flyertalk.com/forum/unit...issues-50.html

As XN is not a saver class. A search on UA.com shows that X and I are still the saver award classes. (SFO-LAX on Dec 17 for example)

Nov 3, 2019 | 12:18 am

#2132

747FC

Join Date: Jan 2013

Location: Hawai'i Nei

Programs: Au: HA, UA, Marriott, Hilton; GE

Posts: 7,813

Quote:

Originally Posted by ExpertFlyer Voice

As XN is not a saver class. A search on UA.com shows that X and I are still the saver award classes. (SFO-LAX on Dec 17 for example)

Well, it seems like UA communications suggest that JI appears to be a code worthy of note. And is XN not a saver code reserved for UA credit card holders and elites?

Nov 3, 2019 | 12:22 am

#2133

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,927

Quote:

Originally Posted by 747FC

Well, it seems like UA communications suggest that JI appears to be a code worthy of note. And is XN not a saver code reserved for UA credit card holders and elites?

The only Economy saver award class that UA publishes and that EF has is X.

Nov 4, 2019 | 5:10 pm

#2134

CNMAZ

Join Date: Dec 2010

Location: PHX

Posts: 326

Doing the following search on EF:

Iberia - U inventory award - LAX-MAD on 09/09/20, shows 0 on EF, not available on AA.com, 2 available on IB.com, 2 available on BA.com. Does Iberia not share all the availability with EF? Thanks for any info.

Nov 4, 2019 | 7:17 pm

#2135

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,927

Quote:

Originally Posted by CNMAZ

If it's also not available on AA.com then it isn't an issue with EF, it's an issue with how Iberia is publishing the data to all outside partners (BA is the same parent as IB).

Nov 5, 2019 | 7:53 am

#2136

lfc84

Join Date: Apr 2007

Posts: 809

I have just paid for a premium account on EF and searched for Flight Status here: https://www.expertflyer.com/air/flightStatus.do

I want to know the reason for a delay on each sector but either I am doing something wrong or it doesn't have the data from TAP

The flights are both Saturday 2 Nov 2019.

LIS-TFS TP1128
TFS-LIS TP1127

I can see the flights on the status page but can't see how I find the reason for the delay

Last edited by lfc84; Nov 5, 2019 at 8:01 am

Nov 5, 2019 | 8:18 am

#2137

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,927

Quote:

Originally Posted by lfc84

The View Comments option isn't available for flights over a day in the past.

Nov 9, 2019 | 4:43 pm

#2138

Physci

Join Date: May 2009

Location: London

Programs: BA Silver, HH Diamond

Posts: 2,010

I have a flight schedule alert set up for BA105 on 21 May 20 - BA have now cancelled this flight but no alert from EF. Any idea why ExpertFlyer Voice ?

Last edited by Physci; Nov 10, 2019 at 6:35 am

Nov 9, 2019 | 8:20 pm

#2139

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,927

Quote:

Originally Posted by Physci

I have a flight schedule alert set up for BA105 on 21 May 20 - BA have now this flight but no alert from EF. Any idea why ExpertFlyer Voice ?

BA have now what this flight? Did they cancel the flight? If so the schedule change alert doesn't notify on flight cancellations, just changes in city pair or schedule. If you need more help please email us directly at [email protected]

Nov 10, 2019 | 6:36 am

#2140

Physci

Join Date: May 2009

Location: London

Programs: BA Silver, HH Diamond

Posts: 2,010

Quote:

Originally Posted by ExpertFlyer Voice

Cancelled - OK, got it

Nov 22, 2019 | 2:32 am

#2141

GinFizz

Join Date: Jan 2011

Location: Beijing

Programs: SK EBG, BAEC Gold

Posts: 985

Just run a "Visa, Health, and Passport" search and find that there is some text missing from the results. Can you check to see if this is related to the way EF calls and reformats the data or whether the TIMATIC entry is somehow garbled

The search was for

Results from https://www.ExpertFlyer.com

Code:

Visa, Health & Passport:
Information as of 22NOV19 / 0855 UTC
National China (People's Rep.) (CN)
Embarkation Thailand (TH) /Transit Malaysia (MY)
Destination China (People's Rep.) (CN)
ALSO CHECK DESTINATION INFORMATION BELOW
Malaysia (MY)

The bit that concerns me is marked in bold below (I have added the "***"s):

Results from https://www.ExpertFlyer.com

Code:

Visa, Health & Passport:


Information as of 22NOV19 / 0855 UTC
National China (People's Rep.) (CN)
Embarkation Thailand (TH) /Transit Malaysia (MY)
Destination China (People's Rep.) (CN)
ALSO CHECK DESTINATION INFORMATION BELOW
Malaysia (MY)


Visa required, except for Passengers with a Hong Kong (SAR
China) passport, or:
Visa required, except for Passengers with a Macao (SAR China)
passport, or:
Visa required, except for Nationals of China (People's Rep.)
with a "Passport for Public Affairs", or:
Visa required, except for Nationals of China (People's Rep.)
with a Macao (SAR China) Travel Permit, or:
TWOV (Transit Without Visa):
Visa required, except for Nationals of China (People's Rep.)
transiting through Kuala Lumpur (KUL) with a confirmed onward
ticket for a flight to a third country within 120 hours. They
must:

Visa required, except for Nationals of China (People's Rep.)
transiting through Kuala Lumpur (KUL) with a confirmed onward
ticket for a flight to a third country on Malaysia Airlines
(MH) or Air Asia (AK) within 120 hours. ***They must***

Visa required, except for Passengers transiting through Kuala
Lumpur (KUL) with a confirmed onward ticket for a flight to a
third country within 24 hours. They must:
- arrive at and depart from the same terminal, and
- stay in the international transit area of the airport, and
- have documents required for the next destination.
- This TWOV facility does not apply to nationals of
Bangladesh, Bhutan, China (People's Rep.), India, Myanmar,
Nepal, Pakistan and Sri Lanka.

Malaysia (MY)

...

I am expecting to see (from various web searches) something that says documents for next destination are required for onward journey and that passengers can leave the transit area, whereas the text is left hanging at "They must ..."

For example if I run a query through the Emirates web-interface I get the text for TWOV
"...Nationals of China (People's Rep.) transiting through Kuala Lumpur (KUL) with a confirmed onward ticket for a flight to a third country on Malaysia Airlines (MH) or Air Asia (AK) within 120 hours. They must have documents required for the next destination.
- Passengers are allowed to leave the transit area when they have a passport valid for a minimum of 6 months from the arrival date."

It would certainly give me more peace of mind if running a search through EF gave me the same result!

Dec 2, 2019 | 8:59 am

#2142

OSSYULYYZ

Join Date: May 2016

Location: YUL

Programs: Aeroplan, NEXUS

Posts: 443

For some reason, I cannot log on with Facebook anymore. When I click the button, nothing pops up

Dec 2, 2019 | 9:44 am

#2143

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,927

Quote:

Originally Posted by OSSYULYYZ

For some reason, I cannot log on with Facebook anymore. When I click the button, nothing pops up

Then you have an add-on that is blocking Facebook. Either turn it off or email us to remove FB from your account.

Dec 2, 2019 | 11:20 am

#2144

Xonus

Join Date: Feb 2009

Location: UK/DK/ES

Programs: ex-BA Gold - future nothing, Amex Centurion/Plat/BA Prem, HH Diam

Posts: 77

Seeing the same. It appears it's a javascript error:
(index):193 Uncaught ReferenceError: loginFB is not defined
at HTMLDivElement.onclick ((index):193)
onclick @ (index):193

This is from Chrome 78. Firefox works fine.

Dec 7, 2019 | 11:20 am

#2145

javabytes

FlyerTalk Evangelist

Join Date: Apr 2009

Location: Bye Delta

Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC

Posts: 16,637

AA availability results now seem to be showing award and upgrade space mixed in with all the revenue fare classes. Not that I'm complaining, because this is way more convenient than having to use the Award & Upgrade search, but is this expected or a temporary glitch that will go away?