Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Sep 18, 2023 | 12:27 pm
#2882
Join Date: Jul 2012
Posts: 1,128
It's possible that you purchased a fare that hasn't been published in the GDS, especially if you bought it directly from the airline. They may offer cheaper fares via their own sales channels and those fares won't appear in the GDS. Usually, the airline will file a GDS fare that mirrors their private fare, with the same rules but slightly more expensive. So you can try to find that one.
The US airlines are also moving away from GDS to a new method of pricing called NDC. If the fare is an NDC fare, you won't be able to find it in ExpertFlyer, as it's not supported. This in itself is also the biggest threat to the accuracy of ExpertFlyer at the moment.
Sep 18, 2023 | 11:40 pm
#2884
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 884
Sep 19, 2023 | 7:16 am
#2886
Join Date: Jul 2012
Posts: 1,128
They blocked a whole host of IP addresses in their WAF yesterday with little regard to granularity, I guess because of scrapers or DDoS. I can't access ExpertFlyer anymore from our corporate network. I can still access it from my residential IP address for now.
Will cancel my subscription if this is not rolled back.
Will cancel my subscription if this is not rolled back.
Sep 19, 2023 | 12:42 pm
#2887
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,796
They blocked a whole host of IP addresses in their WAF yesterday with little regard to granularity, I guess because of scrapers or DDoS. I can't access ExpertFlyer anymore from our corporate network. I can still access it from my residential IP address for now.
Will cancel my subscription if this is not rolled back.
Will cancel my subscription if this is not rolled back.
Sep 19, 2023 | 5:10 pm
#2889
Join Date: Dec 2012
Posts: 29
What's happened to the ExpertFlyer app, SeatAlerts, for Android. I've been having problems logging in for the last couple of days and now I can't even find the Android version to download from their website only the Apple version nor in the Play Store. Anyone know anything about this?
Sep 19, 2023 | 9:28 pm
#2891
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL
Posts: 2,478
What's happened to the ExpertFlyer app, SeatAlerts, for Android. I've been having problems logging in for the last couple of days and now I can't even find the Android version to download from their website only the Apple version nor in the Play Store. Anyone know anything about this?
Sep 20, 2023 | 10:09 am
#2892
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL
Posts: 2,478
I contacted experflyer and they just emailed back saying the seat alerts android app is no longer supported.
They are to continue the seat alerts via their website though which provides the same. Just a shame the apps going as it was very useful especially whilst traveling.
I suppose will get used to using the website login again.
They are to continue the seat alerts via their website though which provides the same. Just a shame the apps going as it was very useful especially whilst traveling.
I suppose will get used to using the website login again.
Sep 20, 2023 | 11:05 am
#2893
Join Date: Oct 2022
Posts: 68
I contacted experflyer and they just emailed back saying the seat alerts android app is no longer supported.
They are to continue the seat alerts via their website though which provides the same. Just a shame the apps going as it was very useful especially whilst traveling.
I suppose will get used to using the website login again.
They are to continue the seat alerts via their website though which provides the same. Just a shame the apps going as it was very useful especially whilst traveling.
I suppose will get used to using the website login again.
