Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 23, 2025 | 9:28 am
#3631
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,539
On the other hand, alerts still appear to be working as I just received an aircraft change alert on something I had set a few months ago.
Jun 23, 2025 | 9:36 am
#3632
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
ExpertFlyer Voice I'm being required to login twice - once on auth0 then again on Expertflyer. Is this intentional?
Jun 23, 2025 | 9:39 am
#3633
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Update: Our team fixed an issue reported earlier where after you logged in you would be redirected to the homepage. We are now working on the "Wrong email or password" some of you are reporting when you try to use your existing credentials. Will report back once we have more details.
Jun 23, 2025 | 9:44 am
#3634
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
Jun 23, 2025 | 9:48 am
#3635
Join Date: Feb 2023
Programs: AY Plus Platinum
Posts: 8
Update: Our team fixed an issue reported earlier where after you logged in you would be redirected to the homepage. We are now working on the "Wrong email or password" some of you are reporting when you try to use your existing credentials. Will report back once we have more details.
logging out and logging back in using app.expertflyer.com allows me back into my premium account
Jun 23, 2025 | 10:09 am
#3636
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 23, 2025 | 10:13 am
#3637
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice I'm being required to login twice - once on auth0 then again on Expertflyer. Is this intentional?
Jun 23, 2025 | 10:37 am
#3640
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,539
Still no access for me as I can't log in either on mobile or laptop.
Password doesn't work.
Still don't receive a reset password email when I request it.
Password doesn't work.
Still don't receive a reset password email when I request it.
Jun 23, 2025 | 10:47 am
#3641
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Update: Our team fixed an issue reported earlier where after you logged in you would be redirected to the homepage. We are now working on the "Wrong email or password" some of you are reporting when you try to use your existing credentials. Will report back once we have more details.
Jun 23, 2025 | 10:48 am
#3642
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 23, 2025 | 11:02 am
#3644
Moderator: The British Airways Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: British Airways Gold Guest List for Life
Posts: 14,253
Jun 23, 2025 | 11:15 am
#3645
Join Date: Nov 2016
Location: NQY
Programs: BAEC
Posts: 604