Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 23, 2025 | 11:40 am
#3646
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,455
They need to roll back these changes. Horrible. There is no much wrong here, I don't even know where to start. Some of these errors were reported during UAT ... guess EF simply doesn't care?
Jun 23, 2025 | 3:06 pm
#3648
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 24, 2025 | 12:17 am
#3650
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 884
I can get back in to the www on mobile and desktop. 
The Seat Alerts app for iPhone won't login - the login button doesn't seem to work. This happened sometime last year - a forced logout and then not being able to log back in. At least the www is working again, and thanks for that.
The Seat Alerts app for iPhone won't login - the login button doesn't seem to work. This happened sometime last year - a forced logout and then not being able to log back in. At least the www is working again, and thanks for that.
Jun 24, 2025 | 2:53 am
#3652
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Jun 24, 2025 | 4:01 am
#3653
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
I can login now which is good but selecting a seat map search for BA with Business and Economy at the same time only returns one cabin class so you have to look at them individually. I wouldn’t describe this as an improvement.
Jun 24, 2025 | 4:30 am
#3654
Join Date: Jul 2005
Location: 39000ft
Posts: 1,341
Is there a way to make the new interface a bit less loose? When you view multiple flights, it takes the whole page.
Also, timetable filtering seems broken. When i uncheck the "show codeshares" all flights disappear.
Also, timetable filtering seems broken. When i uncheck the "show codeshares" all flights disappear.
Jun 24, 2025 | 7:17 am
#3655
Join Date: Jun 2014
Location: Leeds, UK
Programs: Mucci BAEC GGL/CCR FB Ultimate(thank you BA) Hilton Diamond IHG Diamond Ambassador Stena Platinum
Posts: 1,406
I can get back in to the www on mobile and desktop.
The Seat Alerts app for iPhone won't login - the login button doesn't seem to work. This happened sometime last year - a forced logout and then not being able to log back in. At least the www is working again, and thanks for that.
The Seat Alerts app for iPhone won't login - the login button doesn't seem to work. This happened sometime last year - a forced logout and then not being able to log back in. At least the www is working again, and thanks for that.
Jun 24, 2025 | 7:36 am
#3656
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold for Life, TK Elite, HHonors Lifetime Diamond
Posts: 8,392
Update: Our team fixed an issue reported earlier where after you logged in you would be redirected to the homepage. We are now working on the "Wrong email or password" some of you are reporting when you try to use your existing credentials. Will report back once we have more details.
Jun 24, 2025 | 11:55 am
#3659
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 884
Its now forcing me into the new skin, but all saved queries and saved alerts have gone. They were all there as at 14:00 Zulu, so between then and now (17:55 Zulu) something happened.
