Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 21, 2025 | 3:00 am
#3796
Join Date: Jul 2015
Location: London
Programs: BA GfL, Hilton Diamond
Posts: 4,583
Pilot37
Jul 21, 2025 | 8:17 am
#3798
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Hi ExpertFlyer Voice - QSR has disappeared again from the system with the new upgrade, mind adding it back in?
Pilot37
Pilot37
Jul 21, 2025 | 10:14 am
#3799
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Update:
- We are working on the QF seat map issue that some of you have reported where we are showing blocked seats as occupied. Our target is to have a solution in place before EOW.
- We are also finishing up the work to show missing Flight Availability results on some routes. ETA is EOD tomorrow.
- Currently investigating the 404 and the 500 errors reported.
Jul 21, 2025 | 1:52 pm
#3800
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Also: ExpertyFlyer Voice ...
Your signature links to Blog.expertflyer.com which redirects to a 404 on 404 Error ...
It might be a good idea to actually get some simple site up which has a list of known issues and a changelog showing when issues have been resolved ... or just update your signature to remove that broken link
Your signature links to Blog.expertflyer.com which redirects to a 404 on 404 Error ...
It might be a good idea to actually get some simple site up which has a list of known issues and a changelog showing when issues have been resolved ... or just update your signature to remove that broken link
Jul 21, 2025 | 10:06 pm
#3801
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,388
Update:
- We are working on the QF seat map issue that some of you have reported where we are showing blocked seats as occupied. Our target is to have a solution in place before EOW.
- We are also finishing up the work to show missing Flight Availability results on some routes. ETA is EOD tomorrow.
- Currently investigating the 404 and the 500 errors reported.
Update:
I found I still had a session reporting the 500 error. The system runs ubuntu linux 24.04 and chromium (not Chrome form Google). I went into inspect mode and force the deletion of all expertflyer.com cookies and the 500 went away. So I suspect there is some stale state data left in your application causing this.
Last edited by cheltzel; Jul 21, 2025 at 10:14 pm
Jul 21, 2025 | 10:21 pm
#3802
Join Date: Nov 2009
Posts: 93
Jul 21, 2025 | 11:39 pm
#3804
Join Date: Jan 2003
Location: London, UK
Posts: 6,055
I get the impression it’s all Amadeus based airlines that are having issues with Seatmaps. AY for example also doesn’t work, plus there are already reported issues with BA and LH.
Amadeus has a set of APIs that are available - to make it truly an expert tool, perhaps they could implement additional GDS access for an additional tier on top? Say connections to not only Sabre, but also Amadeus and or Galilieo?
Amadeus has a set of APIs that are available - to make it truly an expert tool, perhaps they could implement additional GDS access for an additional tier on top? Say connections to not only Sabre, but also Amadeus and or Galilieo?
Jul 22, 2025 | 2:39 am
#3805
Join Date: Jan 2009
Posts: 1,704
Hi -
I have a lot of flexibility when I travel. I used EF to look for filed fares for all dates and not just the queried travel dates. It was a simple box to check and every fare came back, sorted by price (or carrier if the carrier box had an airline in it) with two fields listing the beginning and end dates for a fare.
Can anyone tell me how to find that functionality in the new UI?
I have a lot of flexibility when I travel. I used EF to look for filed fares for all dates and not just the queried travel dates. It was a simple box to check and every fare came back, sorted by price (or carrier if the carrier box had an airline in it) with two fields listing the beginning and end dates for a fare.
Can anyone tell me how to find that functionality in the new UI?
Jul 22, 2025 | 6:50 am
#3806
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Hi -
I have a lot of flexibility when I travel. I used EF to look for filed fares for all dates and not just the queried travel dates. It was a simple box to check and every fare came back, sorted by price (or carrier if the carrier box had an airline in it) with two fields listing the beginning and end dates for a fare.
Can anyone tell me how to find that functionality in the new UI?
I have a lot of flexibility when I travel. I used EF to look for filed fares for all dates and not just the queried travel dates. It was a simple box to check and every fare came back, sorted by price (or carrier if the carrier box had an airline in it) with two fields listing the beginning and end dates for a fare.
Can anyone tell me how to find that functionality in the new UI?
Jul 22, 2025 | 10:14 am
#3807
Join Date: Mar 2011
Programs: Marriott LT Platinum, Hyatt Globalist, AA EXP
Posts: 732
Hi -
I have a lot of flexibility when I travel. I used EF to look for filed fares for all dates and not just the queried travel dates. It was a simple box to check and every fare came back, sorted by price (or carrier if the carrier box had an airline in it) with two fields listing the beginning and end dates for a fare.
Can anyone tell me how to find that functionality in the new UI?
I have a lot of flexibility when I travel. I used EF to look for filed fares for all dates and not just the queried travel dates. It was a simple box to check and every fare came back, sorted by price (or carrier if the carrier box had an airline in it) with two fields listing the beginning and end dates for a fare.
Can anyone tell me how to find that functionality in the new UI?
Jul 22, 2025 | 11:46 pm
#3810
Join Date: Oct 2013
Location: SFO
Programs: AA EXP, UA Plat, Hyatt Glob, Hilton Diamond, Marriott Plat
Posts: 6,248
Hello ExpertFlyer Voice , Flight Availbility function went haywire, all search shows the "Loading results..." infinite loop