Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 10, 2025 | 8:28 am
#3511
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
1) Add a reverse route button where applicable. (I.e. after I do a search for route TPA-CLT, I want to search CLT-TPA without creating a new search… would be faster to revise search and click reverse route button and change the date)
2) Add a way to create an alert for if x seats became available in all fare classes. IIRC now you need to create an alert for each fare class individually, but I just want to be alerted if any seat opens up on a sold-out flight.
Last edited by WannaTheater; Apr 10, 2025 at 7:55 pm
Apr 10, 2025 | 2:54 pm
#3512
Flyertalk Evangelist, Moderator: United Airlines MileagePlus
Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,142
Second, I don't know if this one is easy, but some time in the last couple years EF stopped showing the fare rules in some cases where my original search "departure date" doesn't match the fare seasonality. This might be an issue with de-duping fares or hitting the GDS, but I usually want to see the full table and not have to change my search just to open up different fare rules.
Apr 10, 2025 | 7:13 pm
#3514
Join Date: Oct 2018
Programs: NZ GE, Marriot Titanium, QG*G
Posts: 133
ExpertFlyer Beta Program
I just got an email from ExpertFlyer asking if I might be interested in joining a Beta program to test and provide feedback on new features. I gather there are a few on here who also use EF so will be interesting to see what these are. I'm sure a few here also received the same email.
The email suggests:
(I'm 99.9% sure this is determined by NZ and not EF).
I'm generally pretty happy with the value I get from my EF subscription and will be interesting to see what kinds if features they are adding.
The email suggests:
What's in it for you:
- Be among the first to test new flight search and alert capabilities
- Direct access to our development team
- Shape the features that matter most to you
Your participation would require about 1-2 hours per week during the months of April and May testing new features and providing feedback.
Who knows, maybe one of the new features will be R class visibility (I'm 99.9% sure this is determined by NZ and not EF).I'm generally pretty happy with the value I get from my EF subscription and will be interesting to see what kinds if features they are adding.
Apr 11, 2025 | 3:06 pm
#3516
Join Date: Aug 2001
Posts: 1,159
That said... the new UI, like the previous beta, has too much white space. Far fewer results appear in the same size of window. I provided this feedback already with side-by-side screen shots showing the difference.
And the mobile version needs work... for example, the seat map view fills the entire mobile screen with the legend which appears before the actual seats view. At a minimum this should be swapped so that the legend follows the seat view.
However, as an annual subscriber since almost day one, I am hugely encouraged that ExpertFlyer Voice is back and it appears that we now have a development team assigned again. THANK YOU!
Apr 13, 2025 | 5:51 pm
#3517
Join Date: Mar 2005
Programs: UA 1K (former PP), AA PPro (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,429
While it's nice that they're doing development, I found the beta to be worse than the current system in many ways...hopefully, they will act on my feedback (and I'm sure others had the same observations) before forcing everyone to the new system.
Apr 14, 2025 | 7:50 am
#3518
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Yes, but I think this is a good thing. We are after all experts. That word is in the title. The beta from a few years ago felt like it dumbed down the user interface too much, so I am pleased that the current beta keeps things largely the same. The EF team should focus on functional enhancements like those suggested in recent quotes.
That said... the new UI, like the previous beta, has too much white space. Far fewer results appear in the same size of window. I provided this feedback already with side-by-side screen shots showing the difference.
And the mobile version needs work... for example, the seat map view fills the entire mobile screen with the legend which appears before the actual seats view. At a minimum this should be swapped so that the legend follows the seat view.
However, as an annual subscriber since almost day one, I am hugely encouraged that ExpertFlyer Voice is back and it appears that we now have a development team assigned again. THANK YOU!
That said... the new UI, like the previous beta, has too much white space. Far fewer results appear in the same size of window. I provided this feedback already with side-by-side screen shots showing the difference.
And the mobile version needs work... for example, the seat map view fills the entire mobile screen with the legend which appears before the actual seats view. At a minimum this should be swapped so that the legend follows the seat view.
However, as an annual subscriber since almost day one, I am hugely encouraged that ExpertFlyer Voice is back and it appears that we now have a development team assigned again. THANK YOU!
It would be great to have more alerts created automatically or with much of the information pre-filled. For example, if one creates a seat alert, there is a button to create an aircraft change alert that does not prompt users to again enter flight info. How about another button so flight schedule alerts are automatically created?
now, since a large segment of the population flys round trip, how about a button to automatically reverse the origin and destination, keeping same airline, and allowing us to just enter the new flight number?
now, since a large segment of the population flys round trip, how about a button to automatically reverse the origin and destination, keeping same airline, and allowing us to just enter the new flight number?
Last edited by TWA884; Apr 14, 2025 at 9:57 am Reason: Merge consecutive posts by the same member. Please use the multi-quote function. Thank you.
Apr 15, 2025 | 1:46 am
#3519
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Hello ExpertFlyer Voice.
Thank you again for returning to the fold and for your input and feedback so far!
One tiny glitch you might want to take a look at are Schedule Alerts.
I find these very useful and prefer to enable them the moment I've booked my flight alongwith Aircraft Change alerts and Seat (insurance) alerts in case my selections are enhanced away by BA which seems to be a common occurence nowadays.
Anyway, to the Schedule Alerts, I'm slightly odd in so far as I tend to book flights the moment they're released so in the case of BA, this will be 355 days prior.
If I'm in the same/equivalent month as the booking for the following year, for example, it's now April 2025 and I've just made a booking for April 2026, the site tells me I have successfully set up a Schedule Alert for that flight. However, when I go to Saved Alerts, the alert isn't there and it didn't actually save.
I subsequently worked out a very long time ago that if I wait until the following month and then retry saving the alert on say 1 May 2025 for a flight in April 2026, it will then save and stick.
My current solution is to make a diary note to set any Schedule Change alerts on the 1st of the following month.
I have mentioned this in the past in messages to your Customer Care team but I never really got anywhere with them.
Is it a glitch or given that Seat and Aircraft Change alerts can be set '13' months in advance in April 2025 for April 2026 for example, is there a simple button that needs flicking somewhere in the interface that will enable the Schedule Alerts to also stick?
Many thanks in advance for your help.
Thank you again for returning to the fold and for your input and feedback so far!
One tiny glitch you might want to take a look at are Schedule Alerts.
I find these very useful and prefer to enable them the moment I've booked my flight alongwith Aircraft Change alerts and Seat (insurance) alerts in case my selections are enhanced away by BA which seems to be a common occurence nowadays.
Anyway, to the Schedule Alerts, I'm slightly odd in so far as I tend to book flights the moment they're released so in the case of BA, this will be 355 days prior.
If I'm in the same/equivalent month as the booking for the following year, for example, it's now April 2025 and I've just made a booking for April 2026, the site tells me I have successfully set up a Schedule Alert for that flight. However, when I go to Saved Alerts, the alert isn't there and it didn't actually save.
I subsequently worked out a very long time ago that if I wait until the following month and then retry saving the alert on say 1 May 2025 for a flight in April 2026, it will then save and stick.
My current solution is to make a diary note to set any Schedule Change alerts on the 1st of the following month.
I have mentioned this in the past in messages to your Customer Care team but I never really got anywhere with them.
Is it a glitch or given that Seat and Aircraft Change alerts can be set '13' months in advance in April 2025 for April 2026 for example, is there a simple button that needs flicking somewhere in the interface that will enable the Schedule Alerts to also stick?
Many thanks in advance for your help.
Apr 15, 2025 | 9:26 am
#3520
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hello ExpertFlyer Voice.
Thank you again for returning to the fold and for your input and feedback so far!
One tiny glitch you might want to take a look at are Schedule Alerts.
I find these very useful and prefer to enable them the moment I've booked my flight alongwith Aircraft Change alerts and Seat (insurance) alerts in case my selections are enhanced away by BA which seems to be a common occurence nowadays.
Anyway, to the Schedule Alerts, I'm slightly odd in so far as I tend to book flights the moment they're released so in the case of BA, this will be 355 days prior.
If I'm in the same/equivalent month as the booking for the following year, for example, it's now April 2025 and I've just made a booking for April 2026, the site tells me I have successfully set up a Schedule Alert for that flight. However, when I go to Saved Alerts, the alert isn't there and it didn't actually save.
I subsequently worked out a very long time ago that if I wait until the following month and then retry saving the alert on say 1 May 2025 for a flight in April 2026, it will then save and stick.
My current solution is to make a diary note to set any Schedule Change alerts on the 1st of the following month.
I have mentioned this in the past in messages to your Customer Care team but I never really got anywhere with them.
Is it a glitch or given that Seat and Aircraft Change alerts can be set '13' months in advance in April 2025 for April 2026 for example, is there a simple button that needs flicking somewhere in the interface that will enable the Schedule Alerts to also stick?
Many thanks in advance for your help.
Thank you again for returning to the fold and for your input and feedback so far!
One tiny glitch you might want to take a look at are Schedule Alerts.
I find these very useful and prefer to enable them the moment I've booked my flight alongwith Aircraft Change alerts and Seat (insurance) alerts in case my selections are enhanced away by BA which seems to be a common occurence nowadays.
Anyway, to the Schedule Alerts, I'm slightly odd in so far as I tend to book flights the moment they're released so in the case of BA, this will be 355 days prior.
If I'm in the same/equivalent month as the booking for the following year, for example, it's now April 2025 and I've just made a booking for April 2026, the site tells me I have successfully set up a Schedule Alert for that flight. However, when I go to Saved Alerts, the alert isn't there and it didn't actually save.
I subsequently worked out a very long time ago that if I wait until the following month and then retry saving the alert on say 1 May 2025 for a flight in April 2026, it will then save and stick.
My current solution is to make a diary note to set any Schedule Change alerts on the 1st of the following month.
I have mentioned this in the past in messages to your Customer Care team but I never really got anywhere with them.
Is it a glitch or given that Seat and Aircraft Change alerts can be set '13' months in advance in April 2025 for April 2026 for example, is there a simple button that needs flicking somewhere in the interface that will enable the Schedule Alerts to also stick?
Many thanks in advance for your help.
Apr 15, 2025 | 9:28 am
#3521
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
My top feature request would be to get TK inventory/seat maps restored - I know it's not available in Sabre, but it's available in all other GDSs.
Without TK in ExpertFlyer, I don't plan to renew my subscription in the future.
Without TK in ExpertFlyer, I don't plan to renew my subscription in the future.
Apr 15, 2025 | 10:19 am
#3522
Join Date: Jul 2015
Location: London
Programs: BA GfL, Hilton Diamond
Posts: 4,568
Hi ExpertFlyer Voice
Can your IT team add in the airport QSR (Salerno Pontecagnano) airport in Italy?
British Airways are operating London Gatwick - Salerno flights this summer, but I can't view the loads, timetables or seat charts via EF.
Pilot37
Can your IT team add in the airport QSR (Salerno Pontecagnano) airport in Italy?
British Airways are operating London Gatwick - Salerno flights this summer, but I can't view the loads, timetables or seat charts via EF.
Pilot37
Apr 15, 2025 | 1:49 pm
#3523
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi ExpertFlyer Voice
Can your IT team add in the airport QSR (Salerno Pontecagnano) airport in Italy?
British Airways are operating London Gatwick - Salerno flights this summer, but I can't view the loads, timetables or seat charts via EF.
Pilot37
Can your IT team add in the airport QSR (Salerno Pontecagnano) airport in Italy?
British Airways are operating London Gatwick - Salerno flights this summer, but I can't view the loads, timetables or seat charts via EF.
Pilot37