Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 6, 2025 | 9:11 am
#3436
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Jan 6, 2025 | 11:01 am
#3437
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,724
And a change in how the GDS sends seatmaps was the cause of the issue. The display got broken on the GDS end.
The acknowledgement means nothing at this point since they won't fix it.
The acknowledgement means nothing at this point since they won't fix it.
Jan 6, 2025 | 10:30 pm
#3438
Join Date: Oct 2013
Location: SFO
Programs: AA EXP, UA Plat, Hyatt Glob, Hilton Diamond, Marriott Plat
Posts: 6,253
I've been noticing it particularly on the return direction of ex-US TPACs (e.g. HKG/SIN/SYD/TPE-SFO), but I think I may have recognized at least part of the issue, and it might be more widespread than those locations.
EF seems to be returning the fare class availability of those flights based on Point of Sale in that location (e.g. Australia, HK, Singapore), despite having US POS selected in the search criteria. (I compared a few flights on EF with what UA was showing on a one-way Asia/Australia-US and then it matched each time)
It does this no matter if I have US POS selected while searching as an ex-US RT, or as an HKG/SIN/SYD/TPE-SFO one-way.
EF seems to be returning the fare class availability of those flights based on Point of Sale in that location (e.g. Australia, HK, Singapore), despite having US POS selected in the search criteria. (I compared a few flights on EF with what UA was showing on a one-way Asia/Australia-US and then it matched each time)
It does this no matter if I have US POS selected while searching as an ex-US RT, or as an HKG/SIN/SYD/TPE-SFO one-way.
Jan 7, 2025 | 3:12 am
#3439
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
I've been noticing it particularly on the return direction of ex-US TPACs (e.g. HKG/SIN/SYD/TPE-SFO), but I think I may have recognized at least part of the issue, and it might be more widespread than those locations.
EF seems to be returning the fare class availability of those flights based on Point of Sale in that location (e.g. Australia, HK, Singapore), despite having US POS selected in the search criteria. (I compared a few flights on EF with what UA was showing on a one-way Asia/Australia-US and then it matched each time)
It does this no matter if I have US POS selected while searching as an ex-US RT, or as an HKG/SIN/SYD/TPE-SFO one-way.
EF seems to be returning the fare class availability of those flights based on Point of Sale in that location (e.g. Australia, HK, Singapore), despite having US POS selected in the search criteria. (I compared a few flights on EF with what UA was showing on a one-way Asia/Australia-US and then it matched each time)
It does this no matter if I have US POS selected while searching as an ex-US RT, or as an HKG/SIN/SYD/TPE-SFO one-way.
Jan 7, 2025 | 8:27 pm
#3440
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 985
Has this been fixed yet? Not working for me today ("No results found" error) - just asking to see if the functionality was restored but has now disappeared again (or maybe I have some VPN-related/cookie issue)
Jan 7, 2025 | 9:10 pm
#3442
Join Date: Oct 2013
Location: SFO
Programs: AA EXP, UA Plat, Hyatt Glob, Hilton Diamond, Marriott Plat
Posts: 6,253
I suppose, but kind of frustrating that EF does not display the inventory that UA is offering.
Jan 7, 2025 | 10:54 pm
#3443
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,816
Set up a seat alert and airplane change alert for a Hawaiian flight in a couple of weeks. When I tried to make a schedule change alert, it errored out, saying the data wasn’t available. Make sense to anyone?
Last edited by 747FC; Jan 8, 2025 at 3:26 am
Jan 8, 2025 | 12:40 am
#3444
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,071
Jan 8, 2025 | 3:28 am
#3446
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,816
Jan 11, 2025 | 1:25 pm
#3448
Join Date: Oct 2023
Posts: 24
I'm new to using expert flyer. I have a BA flight coming up (in 2 weeks) and the expert flyer seat map shows the plane 80% empty.
Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?
Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?
Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?
Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?
Jan 11, 2025 | 4:27 pm
#3449
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,724
I'm new to using expert flyer. I have a BA flight coming up (in 2 weeks) and the expert flyer seat map shows the plane 80% empty.
Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?
Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?
Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?
Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?
Jan 11, 2025 | 10:47 pm
#3450
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL
Posts: 2,478
I'm new to using expert flyer. I have a BA flight coming up (in 2 weeks) and the expert flyer seat map shows the plane 80% empty.
Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?
Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?
Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?
Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?
Last edited by crazyarmadillo; Jan 11, 2025 at 11:25 pm