Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 11, 2025 | 10:49 pm
#3451
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
Note that for BA, this number will only go as high as 9, and it's not additive, so only look at the full fare (F/J/W/Y) numbers.
Jan 15, 2025 | 2:36 am
#3452
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
Does anyone know if LH-group seat maps are coming back to EF? Their change a month ago or so really screwed up everything and now I've noticed LH group seat maps are completely gone. No longer do you get the "PDS NOT ALLOWED" error but just a simple GDS error saying they can't pull the data. The red warning at the top of EF still says they have AA/DL/NZ seat map issues but zero mention of LH (LH/LX/OS - I didn't check SN).
Edit: LH group seat maps not available within 48 hours now. Used to be 24 as far as I can remember.
-RM
Edit: LH group seat maps not available within 48 hours now. Used to be 24 as far as I can remember.
-RM
Last edited by RobOnLI; Jan 15, 2025 at 3:12 am
Jan 15, 2025 | 2:56 am
#3453
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
Does anyone know if LH-group seat maps are coming back to EF? Their change a month ago or so really screwed up everything and now I've noticed LH group seat maps are completely gone. No longer do you get the "PDS NOT ALLOWED" error but just a simple GDS error saying they can't pull the data. The red warning at the top of EF still says they have AA/DL/NZ seat map issues but zero mention of LH (LH/LX/OS - I didn't check SN).
-RM
-RM
Jan 15, 2025 | 3:12 am
#3454
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
Jan 15, 2025 | 3:13 am
#3455
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
Yeah, it's super annoying that it just cuts off like that. I've noticed that some cabins (namely long haul First from my experience) still display, which is why the message may have changed.
Jan 18, 2025 | 11:00 pm
#3456
Join Date: Nov 2006
Programs: Hilton Diamond, IHG Platinum
Posts: 4,706
I created a free account recently. For my first seat alert, I chose "any window seat". This alert expired and I'm trying to create a new one, but all options are disabled except "specific seats" which is not free. Does anyone know why?
Jan 19, 2025 | 2:10 am
#3457
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
Is there a window seat available? It won't let you create it if it would immediately fire off an alert
Jan 19, 2025 | 8:16 am
#3458
Join Date: Nov 2006
Programs: Hilton Diamond, IHG Platinum
Posts: 4,706
Jan 19, 2025 | 10:35 am
#3459
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
If they're showing blocked (x) you can toggle the blocked box and it should allow you to set, but if they're showing as available, then there's nothing one can do
Jan 19, 2025 | 3:02 pm
#3460
Join Date: Nov 2006
Programs: Hilton Diamond, IHG Platinum
Posts: 4,706
Jan 19, 2025 | 3:17 pm
#3461
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
Jan 23, 2025 | 2:51 am
#3462
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 4,567
With respect to JAL, the answer is yes. For JAL flights, EF only shows as blocked the seats that are blocked for top tier (Diamond) elites. For other elite levels, JAL blocks seats to the general public but EF does not show them as blocked.
Jan 27, 2025 | 4:05 pm
#3463
Join Date: Apr 2004
Location: Sheffield, UK
Programs: BAEC Blue, Virgin Red, HH Gold, SPG Gold, Priority Pass, Amex Platinum
Posts: 138
Seat alerts to advise a free seat had been taken?
Hi,
We are travelling on SQ317 as a group of 4, two of the people want a window seat to lean against and the other two want aisle seats).
As the window area is 3 wide, all we can do is book the aisle and window (x 2) and hope that nobody books the middle seat (breaking the group).
Can you seat an alert on EF to advise if a specific seat is taken, if so then we know that a couple may have someone in the middle.
Thanks.
We are travelling on SQ317 as a group of 4, two of the people want a window seat to lean against and the other two want aisle seats).
As the window area is 3 wide, all we can do is book the aisle and window (x 2) and hope that nobody books the middle seat (breaking the group).
Can you seat an alert on EF to advise if a specific seat is taken, if so then we know that a couple may have someone in the middle.
Thanks.
Jan 27, 2025 | 5:19 pm
#3464
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
Hi,
We are travelling on SQ317 as a group of 4, two of the people want a window seat to lean against and the other two want aisle seats).
As the window area is 3 wide, all we can do is book the aisle and window (x 2) and hope that nobody books the middle seat (breaking the group).
Can you seat an alert on EF to advise if a specific seat is taken, if so then we know that a couple may have someone in the middle.
Thanks.
We are travelling on SQ317 as a group of 4, two of the people want a window seat to lean against and the other two want aisle seats).
As the window area is 3 wide, all we can do is book the aisle and window (x 2) and hope that nobody books the middle seat (breaking the group).
Can you seat an alert on EF to advise if a specific seat is taken, if so then we know that a couple may have someone in the middle.
Thanks.
Feb 6, 2025 | 7:59 am
#3465
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 1,087
Hi,
I have an upcoming trip on AA: JFK-MXP in J, then FCO-LHR-JFK in Y.
Fare code: ILN0T1S5
Is there a way to see the breakdown of the cost by leg? Trying to estimate the Loyalty Points (LP's) from this trip as it will overlap the AA 'cut-off' for Status (Feb 28 2025).
Routing Details Search: Departing JFK on 02/27/25 for MXP
Fare basis code ILN0T1S5
Flying AA
Routing via North Atlantic V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
1 ILN0T1S5 I‡R 1471.00 D09MY T23JA -/‡ ‡‡/12M AT01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-NYC TO-MIL CXR-AA TVL-27FEB25 RULE-J504 IPRA/1
FARE BASIS-ILN0T1S5 SPECIAL FARE DIS-E VENDOR-ATP
FARE TYPE-BX RT-BUSINESS CLASS EXCURSION
USD 1471.00 MPM E05DEC24 D09MAY25 FC-ILN0T1S5 FN-EE
SYSTEM DATES - CREATED 04DEC24/1713 EXPIRES INFINITY
PUBLISHED RTG NYC-MIL/AA EF-05DEC24 DIS-INDEF
I have an upcoming trip on AA: JFK-MXP in J, then FCO-LHR-JFK in Y.
Fare code: ILN0T1S5
Is there a way to see the breakdown of the cost by leg? Trying to estimate the Loyalty Points (LP's) from this trip as it will overlap the AA 'cut-off' for Status (Feb 28 2025).
Routing Details Search: Departing JFK on 02/27/25 for MXP
Fare basis code ILN0T1S5
Flying AA
Routing via North Atlantic V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
1 ILN0T1S5 I‡R 1471.00 D09MY T23JA -/‡ ‡‡/12M AT01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-NYC TO-MIL CXR-AA TVL-27FEB25 RULE-J504 IPRA/1
FARE BASIS-ILN0T1S5 SPECIAL FARE DIS-E VENDOR-ATP
FARE TYPE-BX RT-BUSINESS CLASS EXCURSION
USD 1471.00 MPM E05DEC24 D09MAY25 FC-ILN0T1S5 FN-EE
SYSTEM DATES - CREATED 04DEC24/1713 EXPIRES INFINITY
PUBLISHED RTG NYC-MIL/AA EF-05DEC24 DIS-INDEF