Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Oct 29, 2024 | 2:35 pm
#3302
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Mine are accurate and because I book so far ahead, I know theyre accurate as my seats are the only ones occupied although this is BA and PG and not AA.
Oct 29, 2024 | 3:24 pm
#3303
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,561
For AA seat maps, all MCE and Preferred seats show as occupied even if they're not. It looks like EF is only showing seats as unoccupied if they can be selected by anyone regardless of status and fee-free. It's better than it was yesterday – aircraft alerts can be set, but seat map and seat alert functions are only partially restored, at least for AA.
Oct 29, 2024 | 3:37 pm
#3304
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Did a quick check for my seat alerts on UA, JL, and HA. All appear to be working (in contrast to last week). Will keep month-to-month for now. Really awaiting EF contacting their customers with information about their future direction.
Oct 29, 2024 | 4:17 pm
#3305
Join Date: Dec 2007
Location: Tokyo, JP
Programs: AA Exec Plat, Hyatt LT Global Elitist, Bonvyoed LT Titanium, Hilton Gold, UA Silver
Posts: 522
Has anyone else contacted RedVentures? I emailed Ric Elias yesterday; I would suggest everyone reach out as well to (respectfully) express their disappointment
Oct 29, 2024 | 4:26 pm
#3306
Join Date: Jan 2010
Location: SFO
Posts: 2,139
Oct 29, 2024 | 4:36 pm
#3307
Join Date: May 2004
Posts: 264
If you're seeing this it's my guess that the GDS implemented a new seat map API that was slightly different from the old one which they shut off, something that has happened several times in the past, but the parsing of the new API vs the old API wasn't double checked. To help them, email support with a specific, reproducible example of a flight more than a few days in the future, with a screen shot of the seat map from AA.com for comparison, pointing out the specific differences of seat type. Hopefully they'll figure it out (this is the kind of stuff I used to do).
Oct 29, 2024 | 4:42 pm
#3308
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,937
First query for an LX flight worked, but when I tried to switch cabin it failed. Retrying the original query also failed now. Changed to different flight, this time LH, same error.
An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding.
Oct 29, 2024 | 4:53 pm
#3310
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
For AA seat maps, all MCE and Preferred seats show as occupied even if they're not. It looks like EF is only showing seats as unoccupied if they can be selected by anyone regardless of status and fee-free. It's better than it was yesterday aircraft alerts can be set, but seat map and seat alert functions are only partially restored, at least for AA.
Oct 30, 2024 | 5:10 am
#3315
Join Date: Sep 2012
Location: GRU-CGH
Programs: TP Gold; IB Platino; G3 Diamond; AD Diamond; LA Black; HH Diamond; IHG Plat. Amb; Marriott Plat.
Posts: 166
Flight Availability alone justifies the $99/year fee for me, so I’ll continue to pay as long as it works well (and provided there is no new better alternative).
Seat Maps — and, especially, the Aircraft Change alerts — is of course very useful, and I’m hoping they fix it.
As to Award Alerts, well, I simply don’t count on EF anymore. *A no longer supported, and other airlines simply stop working without notice. There are much user-friendlier tools out there now, too bad this means we have to pay additional subscriptions.
Seat Maps — and, especially, the Aircraft Change alerts — is of course very useful, and I’m hoping they fix it.
As to Award Alerts, well, I simply don’t count on EF anymore. *A no longer supported, and other airlines simply stop working without notice. There are much user-friendlier tools out there now, too bad this means we have to pay additional subscriptions.