FlyerTalk Forums - View Single Post - ExpertFlyer Help Desk, Information and Updates Thread
Old Oct 29, 2024 | 4:36 pm
  #3307  
lopinc1
20 Years on Site
 
Join Date: May 2004
Posts: 264
Originally Posted by WannaTheater
Are you all verifying accuracy? I am getting seat maps, but showing seats as full that are actually not full according to the carrier.
If you're seeing this it's my guess that the GDS implemented a new seat map API that was slightly different from the old one which they shut off, something that has happened several times in the past, but the parsing of the new API vs the old API wasn't double checked. To help them, email support with a specific, reproducible example of a flight more than a few days in the future, with a screen shot of the seat map from AA.com for comparison, pointing out the specific differences of seat type. Hopefully they'll figure it out (this is the kind of stuff I used to do).
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