Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Oct 2, 2025 | 2:56 pm
#4051
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Oct 5, 2025 | 3:39 am
#4052
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Hi EF, sadly, the workaround to view BA seats within 24 hours of travel on Sri Lankans site has now been turned off as I just witnessed for my flight today. When are you expecting to have seat viewing functionality fixed or given that this last loophole has since closed, is this now a permanent issue in your opinion? Many thanks.
Oct 5, 2025 | 6:21 am
#4053
Join Date: Aug 2012
Programs: UA 1K/MM, EY Plat, EK Silver
Posts: 929
Inconsistent triggering of alert awards on EK
Hi,
A query for EK501 on 6 Nov shows 7 seats available in O class (as in screenshot below). Soon after setting an alert for less than 4 seats it triggers.
I have reset it and it triggers again
This is a notification that your Flight Alert "ek501" has located less than 4 availability opening(s) at this time.
For: EK501/Business - Non-partner/Flex Award (O)
From: BOM to DXB
Date: 06/11/25 04:15
Point of Sale: India
A query for EK501 on 6 Nov shows 7 seats available in O class (as in screenshot below). Soon after setting an alert for less than 4 seats it triggers.
I have reset it and it triggers again
This is a notification that your Flight Alert "ek501" has located less than 4 availability opening(s) at this time.
For: EK501/Business - Non-partner/Flex Award (O)
From: BOM to DXB
Date: 06/11/25 04:15
Point of Sale: India
Oct 5, 2025 | 11:55 am
#4054
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
I got some weird notification for 2026 of an already taken flight that was taken in 2025. ExpertFlyer Voice never addressed my question about it.
Oct 6, 2025 | 11:18 am
#4056
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,561
I should clarify that Saved Queries ARE alphabetical on the desktop version but ARE NOT alphabetical on the app/mobile version.
Oct 6, 2025 | 1:36 pm
#4057
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi EF, sadly, the workaround to view BA seats within 24 hours of travel on Sri Lankans site has now been turned off as I just witnessed for my flight today. When are you expecting to have seat viewing functionality fixed or given that this last loophole has since closed, is this now a permanent issue in your opinion? Many thanks.
Last edited by TWA884; Oct 6, 2025 at 3:02 pm Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
Oct 6, 2025 | 2:17 pm
#4058
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm curious about your scheduled and estimated dates: February 2025--hasn't that passed?
I got some weird notification for 2026 of an already taken flight that was taken in 2025. ExpertFlyer Voice never addressed my question about it.
I got some weird notification for 2026 of an already taken flight that was taken in 2025. ExpertFlyer Voice never addressed my question about it.
In regards, to the alert issue you encountered, we are hoping to release the fix tomorrow morning. Apologies for the delay.
In terms of the ISL vs IST, it's related to how one of our data partners is labeling their airport codes - We can fix this.
Hope this helps!
Oct 8, 2025 | 11:29 am
#4061
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Oct 8, 2025 | 8:26 pm
#4063
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
It seems like the site is unable to create schedule change alerts when seat maps aren't available for that airline. When I click in the flight timetable results, nothing happens, and when I put in info directly into creating an alert, it gives an error that the flight info isn't available.
Oct 9, 2025 | 9:18 am
#4064
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,561
I am not receiving notifications. Looking in my alerts list on EF, EF indicates that I have been notified, but no Email alerts have been received at either of my listed Emails. I have tested this several times. Emails are not going to spam/junk (I have checked for that). They appear to not have been sent, yet EF indicates "notified". What is going on here? Alerts are only meaningful if they're actually received and if they're received in a timely way. EFV?
Oct 9, 2025 | 9:44 am
#4065
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
It seems like the site is unable to create schedule change alerts when seat maps aren't available for that airline. When I click in the flight timetable results, nothing happens, and when I put in info directly into creating an alert, it gives an error that the flight info isn't available.
I am not receiving notifications. Looking in my alerts list on EF, EF indicates that I have been notified, but no Email alerts have been received at either of my listed Emails. I have tested this several times. Emails are not going to spam/junk (I have checked for that). They appear to not have been sent, yet EF indicates "notified". What is going on here? Alerts are only meaningful if they're actually received and if they're received in a timely way. EFV?
Last edited by TWA884; Oct 9, 2025 at 9:51 am Reason: Merge consecutive posts by the same member. Please use the multi-quote function. Thank you.