Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Oct 20, 2025 | 4:12 am
#4111
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
I think it may be a problem with the auto-refresh on availability results. Which, by the way, is (a) an extremely annoying "feature" that shouldn't exist and (b) if it does exist, the refresh rate is way too high. It's far too common for me to change tabs and come back and it has errored out, or I'm still on the tab, but it keeps refreshing just as I'm scrolling through and trying to figure out what my options are.
Oct 20, 2025 | 4:17 am
#4112
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
Anyone else having this issue on mobile:
I want to see seat maps, and the window that asks me for which cabins and how I want them defaults to showing the results in tabs. I say no, show all cabins on one screen. But the setting is ignored and the results are tabbed anyway.
Also, for some reason several fields which are drop-down fields are coded to allow typing, which means when I tap into them, the on-screen keyboard pops up, causing the display to shift. For example, the drop-down for connections vs. direct on the availability form.
I want to see seat maps, and the window that asks me for which cabins and how I want them defaults to showing the results in tabs. I say no, show all cabins on one screen. But the setting is ignored and the results are tabbed anyway.
Also, for some reason several fields which are drop-down fields are coded to allow typing, which means when I tap into them, the on-screen keyboard pops up, causing the display to shift. For example, the drop-down for connections vs. direct on the availability form.
Oct 20, 2025 | 9:29 am
#4113
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
The site is currently down, probably because it’s served by Amazon Web Services which appears to be down globally currently and is affecting a lot of sites that it serves. For example, Ring is currently inaccessible and a whole host of other Amazon sites. Google it and you’ll see what I mean. Let’s hope it doesn’t last too long. Ironically and it did make me laugh but the one site that is working properly is BA!
We will keep you all posted, and let you know once services are restored again.
2:20 PM EST UPDATE: Our systems are showing signs of recovery. There may still be issues and/or intermittency throughout the day as AWS has not yet confirmed a permanent solution. We will keep this thread updated.
Last edited by ExpertFlyer Voice; Oct 20, 2025 at 12:29 pm Reason: Adding an 2:20 update
Oct 20, 2025 | 12:44 pm
#4114
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,990
It was only a while later that the AWS site went down and anything at all EF would generate 502 errors.
Oct 20, 2025 | 1:06 pm
#4115
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
The 431 is odd, we have gotten only one report about this in the past. Sending you a PM.
Oct 22, 2025 | 8:10 am
#4116
Join Date: Nov 2006
Programs: Hilton Diamond, IHG Platinum
Posts: 4,726
Sorry if this has been asked, but exactly where on EF do I find the reason for a flight delay, and is it a free or paid section? I looked in trackFlight.aspx and didn't see it there (in fact still says on time, despite confirmed delay).
Oct 22, 2025 | 9:27 am
#4117
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Oct 22, 2025 | 9:37 am
#4118
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,716
Oct 22, 2025 | 3:55 pm
#4119
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Hi,I just have three more problems:
1.When I search for a flight with a specific date +- 1, 2, or 3 days, the +1 day is displayed instead of the desired day
2. If you look at the result for the days before the displayed day (left side), it is the year 2027!
(The same applies if you are looking for a date in 2025, then 2026 will be displayed as result for the days on the left side.)
3. When I search for a flight with a specific date +- 1, 2, or 3 days, an error message always appears for the first day (on the left-hand side).
1.When I search for a flight with a specific date +- 1, 2, or 3 days, the +1 day is displayed instead of the desired day
2. If you look at the result for the days before the displayed day (left side), it is the year 2027!
(The same applies if you are looking for a date in 2025, then 2026 will be displayed as result for the days on the left side.)
3. When I search for a flight with a specific date +- 1, 2, or 3 days, an error message always appears for the first day (on the left-hand side).
Additionally, we also fixed an issue in Fare Information where if a user added a purchasing city we were not showing any results.
Oct 23, 2025 | 10:36 am
#4120
Join Date: Apr 2002
Programs: BA,Amex,Hilton,Hyatt,SPG
Posts: 624
Problem 1: still exists
Problem 2: solved, but new problem: the tab at the top has a different date (+1 day) than the results below!
Problem 3: still exists
Oct 23, 2025 | 12:46 pm
#4121
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Oct 25, 2025 | 5:19 pm
#4122
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,716
I'm getting repeated aircraft change alerts for the same specific flights when the aircraft hasn't actually changed (Eg Embraer 170 to E70). Not annoying per se as I can see in the email that the aircraft hasn't actually changed, but each time I have to log in and re-queue the alerts since they no-longer stay queued (which is annoying).
Oct 26, 2025 | 3:15 am
#4123
Join Date: Nov 2016
Posts: 224
I'm getting repeated aircraft change alerts for the same specific flights when the aircraft hasn't actually changed (Eg Embraer 170 to E70). Not annoying per se as I can see in the email that the aircraft hasn't actually changed, but each time I have to log in and re-queue the alerts since they no-longer stay queued (which is annoying).
Oct 26, 2025 | 5:50 pm
#4124
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,716
Oct 27, 2025 | 3:16 pm
#4125
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
I'm getting repeated aircraft change alerts for the same specific flights when the aircraft hasn't actually changed (Eg Embraer 170 to E70). Not annoying per se as I can see in the email that the aircraft hasn't actually changed, but each time I have to log in and re-queue the alerts since they no-longer stay queued (which is annoying).