Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Dec 18, 2025 | 1:08 pm
#4201
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
EFV: Thank you for the workaround. Please be aware, if you are not already, when searching exclusively DL, it ignores the toggles for "Exclude Codeshares" and "Direct/non-stop only". The search results give all possible flights including connections and codeshares regardless of these settings. An example is JFK-CDG on a June date specifying Airline = DL only, exclude codeshares and direct/n/s.
Dec 18, 2025 | 2:38 pm
#4202
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
We are getting reports of some AA alerts firing with no actual availability. Our team is aware and looking into it. Will report back with a detailed update once we know more.
Update: This is now fixed.
Update: This is now fixed.
Last edited by ExpertFlyer Voice; Dec 18, 2025 at 3:51 pm
Dec 18, 2025 | 9:06 pm
#4204
Join Date: Jul 2004
Location: Western PA
Programs: AA EXP/3MM
Posts: 453
Hi,
Searches that specify a connecting airport are no longer working for me - I get a message "no results found"
However, the flights exist, and can be found if I remove the connecting airport specification.
Thanks,
Bill
ETA: I emailed ExpertFlyer and they fixed the problem.
Searches that specify a connecting airport are no longer working for me - I get a message "no results found"
However, the flights exist, and can be found if I remove the connecting airport specification.
Thanks,
Bill
ETA: I emailed ExpertFlyer and they fixed the problem.
Last edited by sombrachinesca; Dec 22, 2025 at 7:35 pm
Dec 24, 2025 | 1:24 am
#4205
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
It seems that the "View Booking Class" feature under the "Fare Information" Tab has been down for a while and says "This feature is temporarily unavailable while we make some improvements."
Any ETA when this will become available again? I find it quite useful.
Any ETA when this will become available again? I find it quite useful.
Dec 24, 2025 | 10:19 am
#4206
Join Date: Jan 2012
Location: VIE
Programs: LH HON, IB+ Gold, HH Diamond, IHG AMB Plat
Posts: 47
And looks like the EF went down right now. Half an hour worked properly and now any request returns no flights found response.
works again!
uff, got initially scared, after having checked flight status of incoming flight that will perfom my xmas home flight and got flight not found
😂
works again!
uff, got initially scared, after having checked flight status of incoming flight that will perfom my xmas home flight and got flight not found
😂
Last edited by volandoVIE; Dec 24, 2025 at 10:46 am
Dec 29, 2025 | 10:33 pm
#4208
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,980
I'm very disappointed that we're back to getting useless aircraft change alerts when there has been no change to aircraft type. I understand how it works with European carriers constantly flexing their J/C and Y cabins and that others see value in it that I don't, and I'd still like this to be an option so they can get what they want while I don't get constantly bothered by totally pointless alerts, but the last couple of days I'm also getting no-change change alerts for flights on WS 789s, for which there's definitely only one layout and nothing at all to flex.
Dec 30, 2025 | 2:43 am
#4209
Join Date: Feb 2016
Location: Lewes, UK
Programs: BA Silver
Posts: 235
Have to add my voice to the constant daily aircraft change alerts when absolutely nothing has changed.
Flight in question is VS46 JFK-LHR 12 June 26
Swapped from the booked 339 to 351 in the first half of December.
I was then getting daily aircraft change updates until I stopped reactivating alerts. Reactivated alert a couple of days ago and got yet another 'non' alert.
Yes, Virgin does have two configs for 351's but LHR are always the higher J types. I did check the seating plan just to make sure each time.
Very dissapointed with the constant issues flagged up with the 'new' version of EF. Seems that we, as paying users, are paying for the 'privilege' of being beta testers!
About time EF got this sorted, and a gesture of goodwill for several months of sub-par performance would go some way to compensating for the annoyance.
Seriously considering whether to renew my annual subscription in June after several years subscribing.
Flight in question is VS46 JFK-LHR 12 June 26
Swapped from the booked 339 to 351 in the first half of December.
I was then getting daily aircraft change updates until I stopped reactivating alerts. Reactivated alert a couple of days ago and got yet another 'non' alert.
Yes, Virgin does have two configs for 351's but LHR are always the higher J types. I did check the seating plan just to make sure each time.
Very dissapointed with the constant issues flagged up with the 'new' version of EF. Seems that we, as paying users, are paying for the 'privilege' of being beta testers!
About time EF got this sorted, and a gesture of goodwill for several months of sub-par performance would go some way to compensating for the annoyance.
Seriously considering whether to renew my annual subscription in June after several years subscribing.
Last edited by peterinlewesuk; Dec 30, 2025 at 2:45 am Reason: typo
Jan 5, 2026 | 6:31 am
#4210
Join Date: Jul 2024
Location: AMS
Programs: BA Gold, LH FT
Posts: 801
Same. It looks like for aircraft change alerts the "resubmit alert" button is not saving the new state of the aircraft, but rather resubmitting with the original layout, which of course will trigger the alert again the very next day.
Recreating the alert from the seat map fixes this, but it's a hassle for the user.
Jan 5, 2026 | 6:43 am
#4211
Join Date: Oct 2024
Posts: 511
Regarding the aircraft change alerts: same here.
I'm constantly getting alerts of an aircraft change from CR9 to CRJ-900 and then back.
It almost seems as if Expertflyer is getting data for Lufthansa from two different sources and both seem to be using a different aircraft description.
I'm constantly getting alerts of an aircraft change from CR9 to CRJ-900 and then back.
It almost seems as if Expertflyer is getting data for Lufthansa from two different sources and both seem to be using a different aircraft description.
Jan 6, 2026 | 1:04 pm
#4212
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
To EF, Ive been receiving some valid schedule change alerts recently but Ive noticed the alerts dont stick in my account and I have to go through the rather frustrating process of setting them up again for the same flights. This is a pretty basic fix isnt it, unless youre seriously expecting us to believe that there will be no further schedule changes for these flights, the earliest of which is 3 months away?
Jan 7, 2026 | 11:33 am
#4213
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Hi all,
Our team is looking into the aircraft change alert issue now. We've already found something that was causing the updated values or configurations not to be saved in the alerts once re-submitted. We are expecting to have a fix ready before EOW.
Qatar Seat Map Update: We have now restored access to QR seat maps within 24 hours of departure.
Our team is looking into the aircraft change alert issue now. We've already found something that was causing the updated values or configurations not to be saved in the alerts once re-submitted. We are expecting to have a fix ready before EOW.
Qatar Seat Map Update: We have now restored access to QR seat maps within 24 hours of departure.
Jan 8, 2026 | 1:54 am
#4214
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Hi all,
Our team is looking into the aircraft change alert issue now. We've already found something that was causing the updated values or configurations not to be saved in the alerts once re-submitted. We are expecting to have a fix ready before EOW.
Qatar Seat Map Update: We have now restored access to QR seat maps within 24 hours of departure.
Our team is looking into the aircraft change alert issue now. We've already found something that was causing the updated values or configurations not to be saved in the alerts once re-submitted. We are expecting to have a fix ready before EOW.
Qatar Seat Map Update: We have now restored access to QR seat maps within 24 hours of departure.
Jan 9, 2026 | 1:08 pm
#4215
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
We seem to have the old and rather odd problem back of not being able to see seats 12 months ahead but instead of being restricted to an 11 month window, it has now reduced to 10, potentially. I say potentially as we won’t know until February if the window is even shorter.
For example, 2784 LGW-LCA 18 Dec 2026 wouldn’t show seats in Dec 2025 although unusually, the aircraft change could be set and usually, the two go hand in hand.
No problem I thought, I’ll simply wait until January and I’ll be able to take a look then. Erm, no.
Ok, maybe it’s a Gatwick EuroFlyer thing so I’ll try the 660 LHR-LCA on the same day just to check… nope, that doesn’t work either but again, aircraft changes do work.
If I look at November 2026, it’s all systems go.
I get the impression something else that has been fixed has affected this functionality which is what usually happens…
It would be great to have everything firing on all cylinders.
For example, 2784 LGW-LCA 18 Dec 2026 wouldn’t show seats in Dec 2025 although unusually, the aircraft change could be set and usually, the two go hand in hand.
No problem I thought, I’ll simply wait until January and I’ll be able to take a look then. Erm, no.
Ok, maybe it’s a Gatwick EuroFlyer thing so I’ll try the 660 LHR-LCA on the same day just to check… nope, that doesn’t work either but again, aircraft changes do work.
If I look at November 2026, it’s all systems go.
I get the impression something else that has been fixed has affected this functionality which is what usually happens…
It would be great to have everything firing on all cylinders.