Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Mar 12, 2026 | 11:47 am
#4291
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Hi all,
A few updates:
Keep the feedback coming.
A few updates:
- On the new seat maps: Since launch, we've fixed Delta (and other airlines) data matching issues and pushed performance improvements for Firefox and Safari. We're continuing to work through it.
- On storing your seat map view preference (standard vs detailed): Good call, that's a reasonable ask, and we're adding it to the queue.
Keep the feedback coming.
Mar 13, 2026 | 11:07 am
#4292
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 101
Have upgraded and tried the new search. It would be fantastic if all routes were included. Searching DFW to Anywhere is a mess. They are making progress!
Mar 18, 2026 | 1:23 pm
#4293
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; AY Platinum ; HH Diamond ; IHG Plat Amb
Posts: 2,578
When do we get the interline booking class info back?
Still the same status "This feature is temporarily unavailable while we make some improvements."
Improvements that remove features? higher subscription fees for less features? This does not sound right.
Still the same status "This feature is temporarily unavailable while we make some improvements."
Improvements that remove features? higher subscription fees for less features? This does not sound right.
Mar 18, 2026 | 1:37 pm
#4294
Join Date: Oct 2024
Posts: 517
That's still working for me. - I just checked with DE, LH, UA, SQ
Mar 19, 2026 | 2:26 pm
#4295
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Quick update for AS and CX users. We pushed an update earlier that should improve the status for these two airlines.
Additionally, we fixed a small issue that prevented some saved seat map queries from saving correctly.
Additionally, we fixed a small issue that prevented some saved seat map queries from saving correctly.
Mar 22, 2026 | 8:01 am
#4296
Join Date: May 2013
Location: London
Programs: British Airways Executive Club
Posts: 344
l unsubscribed from Flyertalk when they were having all the problems last year and have dropped down to the free version.
On the free version Ive noticed seat maps for BA stop displaying 2 hours prior to departure. Is this limited to the free version or on the paid for plans will they still stop displaying seat maps for BA at T-2?
On the free version Ive noticed seat maps for BA stop displaying 2 hours prior to departure. Is this limited to the free version or on the paid for plans will they still stop displaying seat maps for BA at T-2?
Last edited by duck222; Mar 22, 2026 at 8:07 am
Mar 22, 2026 | 8:03 am
#4297
FlyerTalk Posting Legend and Ambassador: The British Airways Club
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, HH Diamond
Posts: 48,545
l unsubscribed from Flyertalk when they were having all the problems last year and have dropped down to the free version.
On the free version Ive noticed seat maps stop displaying 2 hours prior to departure. Is this limited to the free version or on the paid for plans will they still stop displaying seat maps for BA at T-2?
On the free version Ive noticed seat maps stop displaying 2 hours prior to departure. Is this limited to the free version or on the paid for plans will they still stop displaying seat maps for BA at T-2?
Mar 24, 2026 | 12:36 pm
#4299
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; AY Platinum ; HH Diamond ; IHG Plat Amb
Posts: 2,578
Mar 25, 2026 | 7:36 am
#4300
Join Date: Jan 2026
Programs: U2+
Posts: 68
Someone I know had a booking with TAP booked in Jan, during a sale, between US (purchased in the US) and PT dep end of April return first week of May, booked direct via TP, and has been issued a fraction of the refund amount. Wanted to help before needing to fight TAP with it
Booked Eco Classic, they got booked in O class, CLASSIC as per the e-ticket.
They say that the refund penalty isn't shown anywhere on the email/eticket, so I looked on EF and all the fare rules for O class return the following
Can DM a link with exact dates if needed
Booked Eco Classic, they got booked in O class, CLASSIC as per the e-ticket.
They say that the refund penalty isn't shown anywhere on the email/eticket, so I looked on EF and all the fare rules for O class return the following
Fare rules cannot be displayed. This may be due to multiple fares existing for fare basis
Last edited by signed; Mar 25, 2026 at 7:47 am
Mar 30, 2026 | 8:20 am
#4302
Join Date: Apr 2024
Programs: OWE (AY Platinum), STE+ (SK Diamond), *AG (LH Senator)
Posts: 742
Hey! Is it just me or notifications are not working correctly right now? I have not got notification for availability J2->J1 for my tracked flight, the alert is still green active, so notification was not sent at all.
Mar 31, 2026 | 2:51 pm
#4303
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Last edited by TWA884; Mar 31, 2026 at 3:15 pm Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
Mar 31, 2026 | 7:53 pm
#4304
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,138
CI seat maps still shot as of this morning (doesnt appear to be a <50hr limitation as paid seat availability still appear to be correctly shown)
Apr 1, 2026 | 8:28 am
#4305
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2MM, UA Gold,Hilton Diamond,IHG Diamond, Hyatt Globalist,Marriott Titanium
Posts: 13,243
Did anyone else just get an email saying your subscription was updated to premium? I already had premium, and my subscription is not up for renewal yet. I’m confused why I got that email. For a second, I thought I had been upgraded to the new elite tier as a bonus for members to try it. But that, does not appear to be the case.