Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Dec 11, 2024 | 7:07 am
#3391
Join Date: Jun 2010
Programs: SQ*G BA GGL/CCR
Posts: 329
EF alerts
I have an alert set for i class availability on a BA flight. It has now pinged me twice to say that the availability came up. The flight is pretty distant in the future and wide open in all classes (except I). Each time I then run the search in EF it shows iO.
Is this a glitch in the matrix? I cant believe they disappear so fast given the flight date and availability.
Is this a glitch in the matrix? I cant believe they disappear so fast given the flight date and availability.
Dec 11, 2024 | 7:11 am
#3392
Moderator: The British Airways Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: British Airways Gold Guest List for Life
Posts: 14,254
I have an alert set for i class availability on a BA flight. It has now pinged me twice to say that the availability came up. The flight is pretty distant in the future and wide open in all classes (except I). Each time I then run the search in EF it shows iO.
Is this a glitch in the matrix? I cant believe they disappear so fast given the flight date and availability.
Is this a glitch in the matrix? I cant believe they disappear so fast given the flight date and availability.
Dec 11, 2024 | 10:08 am
#3394
Join Date: Jul 2005
Location: 39000ft
Posts: 1,343
Dec 11, 2024 | 11:13 am
#3395
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,597
I have an alert set for i class availability on a BA flight. It has now pinged me twice to say that the availability came up. The flight is pretty distant in the future and wide open in all classes (except I). Each time I then run the search in EF it shows iO.
Is this a glitch in the matrix? I cant believe they disappear so fast given the flight date and availability.
Is this a glitch in the matrix? I cant believe they disappear so fast given the flight date and availability.
Dec 11, 2024 | 8:42 pm
#3396
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,689
Travel Info - Visa, Health &m Passport - No Results returned
A new problem?
I've tried searching for the visa requirements for a couple of nationalities and a couple of destination countries (Australian and Irish nationalities, and destinations of Vietman and Uganda)
And I'm always getting the same response - "There were no results for you search"
Hopefully this will be a transient problem...
I've tried searching for the visa requirements for a couple of nationalities and a couple of destination countries (Australian and Irish nationalities, and destinations of Vietman and Uganda)
And I'm always getting the same response - "There were no results for you search"
Hopefully this will be a transient problem...
Dec 11, 2024 | 9:03 pm
#3397
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,136
A new problem?
I've tried searching for the visa requirements for a couple of nationalities and a couple of destination countries (Australian and Irish nationalities, and destinations of Vietman and Uganda)
And I'm always getting the same response - "There were no results for you search"
Hopefully this will be a transient problem...
I've tried searching for the visa requirements for a couple of nationalities and a couple of destination countries (Australian and Irish nationalities, and destinations of Vietman and Uganda)
And I'm always getting the same response - "There were no results for you search"
Hopefully this will be a transient problem...
Dec 11, 2024 | 11:44 pm
#3398
Join Date: Jun 2010
Programs: SQ*G BA GGL/CCR
Posts: 329
I would not discount the possibility that someone else grabbed the award, especially if it is a popular route. I used another alert service to check for some Asiana awards and I saw a similar pattern. I would get an alert, by the time I got to checking it there were no awards. Then, one day, I was sitting at my PC when the alert came in. I immediately went to verify it on a couple of sites and found that it was real, not phantom, but before I could book, literally about 3 minutes from when I got the alert, someone else had grabbed it and it was gone, and this was for a date a few months out.
Dec 12, 2024 | 4:28 pm
#3399
Moderator: Delta SkyMiles
Join Date: Mar 2006
Location: Hotlanta.
Programs: DL (duh), AA 1MM, Bonvoy Titanium, HH Diamond
Posts: 8,777
Id love to give EF some of my money but their website isnt allowing me to get in 403 Forbidden error. Multiple devices checked, different networks and cleared caches. I responded to their customer service email and its been almost a complete day with crickets.
Are there affordable alternatives that are more responsive?
Are there affordable alternatives that are more responsive?
Dec 12, 2024 | 4:41 pm
#3400
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,716
Id love to give EF some of my money but their website isnt allowing me to get in 403 Forbidden error. Multiple devices checked, different networks and cleared caches. I responded to their customer service email and its been almost a complete day with crickets.
Are there affordable alternatives that are more responsive?
Are there affordable alternatives that are more responsive?
Dec 12, 2024 | 4:46 pm
#3401
Join Date: Dec 2007
Location: Tokyo, JP
Programs: AA Exec Plat, Hyatt LT Global Elitist, Bonvyoed LT Titanium, Hilton Gold, UA Silver
Posts: 522
Id love to give EF some of my money but their website isnt allowing me to get in 403 Forbidden error. Multiple devices checked, different networks and cleared caches. I responded to their customer service email and its been almost a complete day with crickets.
Are there affordable alternatives that are more responsive?
Are there affordable alternatives that are more responsive?
The ONLY reason to get it is for AA C class (upgrade) availability. For any other feature I would honestly go elsewhere
Dec 13, 2024 | 12:16 am
#3403
Join Date: Dec 2007
Location: Tokyo, JP
Programs: AA Exec Plat, Hyatt LT Global Elitist, Bonvyoed LT Titanium, Hilton Gold, UA Silver
Posts: 522
Dec 13, 2024 | 12:48 am
#3404
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
They call them "Flight Schedule Alerts".
Note that a Flight Schedule Alert is not triggered when a flight is removed from the schedule. The workaround, which I'm fairly certain I learned here, is to also set an alert for the case that fewer than one seat being offered for sale in full Y. If that alert is triggered, take a look because it's highly likely that the flight has been, or soon will be, cancelled.
Note that a Flight Schedule Alert is not triggered when a flight is removed from the schedule. The workaround, which I'm fairly certain I learned here, is to also set an alert for the case that fewer than one seat being offered for sale in full Y. If that alert is triggered, take a look because it's highly likely that the flight has been, or soon will be, cancelled.
Dec 13, 2024 | 1:13 am
#3405
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,814