Feb 14, 2015, 12:53 pm

FlyerTalk Forums Expert How-Tos and Guides

The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

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This is a community-maintained thread— it is not supported by ExpertFlyer.

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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:

Upgrades - AY, BA, EK, EY, IB, QR, VS
Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:

Use the Award & Upgrade tool
Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4

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Oct 24, 2024 | 11:54 am

#3241

RetiredATLATC

Join Date: Aug 2018

Posts: 3,820

Quote:

Originally Posted by percysmith

And OMAAT https://onemileatatime.com/news/expertflyer-problems/

This is an interesting quote from the comments

"....For example, it does not understand TQO (new airport in Tulum, MX). I emailed and asked that it be added (should be trivial) and got a response that they would NOT be adding any airports."

Oct 24, 2024 | 12:01 pm

#3242

jmrp

Join Date: Apr 2014

Location: ROC

Programs: AA Exec Plat; NEXUS

Posts: 102

Quote:

Originally Posted by RetiredATLATC

Back on 12/12/23 I had emailed them to add TQO. "Chris J." added it for me that day. He emailed me back & said it could take up to 24 hours to show up. Sure enough TQO showed up as an option for airports the next day.

But I have never had any luck getting any results to return for TQO - it just spins forever. I never bothered to get back to them to ask why. Now I wish I had asked back when I might have gotten an answer. :-)

Oct 24, 2024 | 12:22 pm

#3243

acjflyer

Join Date: Jan 2009

Location: MUC

Programs: LH SEN, Marriott Bonvoy Ambassador and Lifetime Platinum

Posts: 648

Have also stopped my auto renewal.

Oct 24, 2024 | 12:54 pm

#3244

traveler18

Join Date: Sep 2005

Programs: CX Gold (lost Diamond after 15 years), AA Gold, Bonvoy Platinum

Posts: 617

Quote:

Originally Posted by SNA_Flyer

My renewal just happened two days ago. I stopped auto renewal today, albeit too late. They get until tomorrow to fix this or at least issue a communication about the problem. No response and I'm going to initiate a chargeback.

It auto renewed for me a couple of months ago, but I may request a proportional chargeback based on it no longer functioning and the company being unresponsive.

Once they star dealing with multiple chargebacks then they will either reply or fold....

pilot007, PlaneSpeaking and travelingdrsuz like this.

Oct 24, 2024 | 12:59 pm

#3245

supine

Join Date: May 2018

Location: FRA

Programs: LH SEN

Posts: 1,937

Yeah, it's almost certainly an EF problem, not an LHG problem

Discussion starts here https://www.flyertalk.com/forum/trav...l#post36612108

Oct 24, 2024 | 1:19 pm

#3246

TheDudeAbides

Join Date: Jan 2006

Location: SFO, CLT

Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag

Posts: 1,561

They have acknowledged the issue on the homepage (finally) – perhaps there is hope that this will be fixed soon.

alanw, Rob W, traveler18 and 5 others like this.

Oct 24, 2024 | 1:53 pm

#3247

lopinc1

Join Date: May 2004

Posts: 264

Quote:

Originally Posted by WannaTheater

Having worked at a few software companies that got acquired by a behemoth (one known as “where good software companies go to die”) as a co-founder I can only imagine what you must be thinking.

Nonetheless, I echo what others have stated- Thank You for your contribution to the travel community.

Thank you, it was my pleasure.

Quote:

We need you back at the helm! (Sharing the same alma mater, I have faith you would right this ship!)

An interesting idea. Appreciate the vote of confidence.

SPN Lifer and TWA884 like this.

Oct 24, 2024 | 4:35 pm

#3248

Comfy Seat Flyer

Suspended

Join Date: Jul 2024

Programs: AA EP, AZ CE, SK EBG

Posts: 243

Quote:

Originally Posted by jongesander

OMAAT picked up the news as well. So, who knows it's now TPG's turn ;-)

Yeah, I doubt that is happening anytime soon...

travelingdrsuz likes this.

Oct 24, 2024 | 4:46 pm

#3249

S80

Join Date: Jul 2021

Location: Airport Lounges (Usually in ORD and LHR)

Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond

Posts: 3,713

Quote:

Originally Posted by Comfy Seat Flyer

Yeah, I doubt that is happening anytime soon...

That was the joke, since they're both owned by Red Ventures. From what I could find, those who wrote the articles about EF on TPG are no longer with TPG, so there weren't any writers who I could reach out to who actually benefited from it financially.

SPN Lifer likes this.

Oct 24, 2024 | 5:23 pm

#3250

Comfy Seat Flyer

Suspended

Join Date: Jul 2024

Programs: AA EP, AZ CE, SK EBG

Posts: 243

Quote:

Originally Posted by S80

That was the joke, since they're both owned by Red Ventures.

I know that it was a joke. The joint ownership explains the lack of TPG articles about the issue.

Oct 24, 2024 | 5:54 pm

#3251

AlwaysOnTheRoad

Join Date: Jul 2007

Location: Washington, D.C.

Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum

Posts: 1,021

I messaged EF as to why Turkish Airline flights do not appear. No response.

Oct 24, 2024 | 6:24 pm

#3252

S80

Join Date: Jul 2021

Location: Airport Lounges (Usually in ORD and LHR)

Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond

Posts: 3,713

Quote:

Originally Posted by AlwaysOnTheRoad

I messaged EF as to why Turkish Airline flights do not appear. No response.

Reportedly TK switched from Sabre to another GDS so they can't get detailed info anymore

Oct 25, 2024 | 12:01 am

#3253

Dave_C

Join Date: Jan 2003

Location: London, UK

Posts: 6,053

Quote:

Originally Posted by AlwaysOnTheRoad

I messaged EF as to why Turkish Airline flights do not appear. No response.

TK is separate. They’ve pulled all content from Sabre completely. That’s means fares, availability displays etc.
Amadeus, Galileo, Travelport etc will still display their content, so EF clearly has its feed from Sabre.

Oct 25, 2024 | 1:51 am

#3254

Keter

Join Date: Aug 2007

Location: AMS

Programs: KL PFL; BA Nobody; EY Silver

Posts: 2,587

Quote:

Originally Posted by Dave_C

EF is using different sources for different content but they have been quite secret on this.
Availability for some airlines (if a single airline is specified) likely goes via Travelport - this can be easily seen by the way availability is presented (ie Y9 BL... with L not being Sabre response except for direct access screens).
Now TK fares still show up as part of a general search, however if TK only is specified no content will return.
However, if you specify TK and another airline (preferably a one that doesn't file fares between the cities you are looking into) you will get the full list of fares.
Moreover, the routing rules will be available and they come from Sabre.
Sabre still shows TK fares because the fares vendor is not TK but ATPCO as i understand.

Dave_C and paul00 like this.

Oct 25, 2024 | 2:05 am

#3255

Keter

Join Date: Aug 2007

Location: AMS

Programs: KL PFL; BA Nobody; EY Silver

Posts: 2,587

In any case Im very happy people started to vote with their wallets!
Really sad to see how the tool is degrading...

SPN Lifer likes this.