Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Oct 22, 2024 | 4:32 am
#3181
Join Date: Oct 2018
Programs: BAEC Bronze
Posts: 55
I've currently voted with my wallet and cancelled my renewal.
Oct 22, 2024 | 6:05 am
#3182
Join Date: Apr 2010
Location: SIN
Programs: *G, OWE
Posts: 100
Oct 22, 2024 | 7:12 am
#3184
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Perhaps Im wrong. Only ExpertFlyer future activity will change my opinion.
Oct 22, 2024 | 7:23 am
#3186
Join Date: Jul 2015
Location: London
Programs: BA GfL, Hilton Diamond
Posts: 4,578
I wouldnt hold your breath. This is not an uncommon pattern in the software industry. Some developer(s) created a cool product, which then gets acquired by a massive conglomerate corporation, and now the product is left to wither on the vine. Just milking what it can from its loyal customer base, and new customers that dont know better. For the couple of years Ive been a customer, Ive seen no major updates or improvements. Just a few scattered comments on FT of things not being supported anymore. My guess is there is zero active development, and a truly minimal support staff.
Perhaps Im wrong. Only ExpertFlyer future activity will change my opinion.
Perhaps Im wrong. Only ExpertFlyer future activity will change my opinion.
Pilot37
Oct 22, 2024 | 10:57 am
#3189
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
...when/if it is working
(read the last dozen+ posts)
Oct 22, 2024 | 11:13 am
#3191
Join Date: Apr 2020
Posts: 330
I want to cancel but I paid for a full year, Feb-Feb, ugh.
I actually have some basic code to scrape seat data (against all the airline TOS) but I only run that code like 4 times a day for a few flights, so I may just go back to using that.
I actually have some basic code to scrape seat data (against all the airline TOS) but I only run that code like 4 times a day for a few flights, so I may just go back to using that.
Oct 22, 2024 | 11:27 am
#3192
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,797
You can read his goodbye post here.
Oct 22, 2024 | 1:19 pm
#3194
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
After two unanswered attempts to get more information from EF re status, canceled my upcoming yearly renewal. Will keep month-to-month for now.
Why would anyone buy this company and then destroy it?
Why would anyone buy this company and then destroy it?
Oct 22, 2024 | 1:30 pm
#3195
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715