Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Aug 15, 2025 | 8:33 pm
#3931
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Just received multiple emails from EF regarding flight availability and seat alerts... however I had removed/deleted these from my alerts weeks ago. I went and checked to make sure and they don't show up in my saved/expired/notified list.
So EF is sending ghost alerts that I don't care about.
So EF is sending ghost alerts that I don't care about.
Aug 16, 2025 | 1:07 am
#3932
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Just received multiple emails from EF regarding flight availability and seat alerts... however I had removed/deleted these from my alerts weeks ago. I went and checked to make sure and they don't show up in my saved/expired/notified list.
So EF is sending ghost alerts that I don't care about.
So EF is sending ghost alerts that I don't care about.
Aug 18, 2025 | 3:17 am
#3933
Join Date: Aug 2001
Posts: 1,159
Airfares and availability are very dynamic and complex. At some point in the past a R fare may have been offered that was eligible for a given flight. Now lets say such a ticket need to be changed, rules may require availability in the same class of service as originally purchased under the original rules, even if a fare is no longer available with the same rules. Thus you will often find flights close to departure time that appear to have many booking classes available, but you won't be able to buy a ticket at any of the "lower" classes.... they are "available" to accommodate changes that may be permitted by a ticket rule in the past.
Aug 18, 2025 | 4:15 am
#3934
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Airfares and availability are very dynamic and complex. At some point in the past a R fare may have been offered that was eligible for a given flight. Now lets say such a ticket need to be changed, rules may require availability in the same class of service as originally purchased under the original rules, even if a fare is no longer available with the same rules. Thus you will often find flights close to departure time that appear to have many booking classes available, but you won't be able to buy a ticket at any of the "lower" classes.... they are "available" to accommodate changes that may be permitted by a ticket rule in the past.
Aug 18, 2025 | 3:34 pm
#3935
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Just received multiple emails from EF regarding flight availability and seat alerts... however I had removed/deleted these from my alerts weeks ago. I went and checked to make sure and they don't show up in my saved/expired/notified list.
So EF is sending ghost alerts that I don't care about.
So EF is sending ghost alerts that I don't care about.
Aug 18, 2025 | 4:19 pm
#3936
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Rylan, thank you for flagging this issue! We are currently investigating it, as we received several similar reports over the weekend. At this point, we believe we have identified the root cause and expect to push an update soon (today or tomorrow morning). We will keep this channel updated and provide confirmation once the fix is live.
Aug 19, 2025 | 4:07 pm
#3937
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi All - Quick update on the alerts issue some of you have reported
What happened: Some users received duplicate notifications for alerts that had already been notified or deleted. We discovered our alert deletion function wasn't properly removing alerts from the system.
Resolution: Our team has fixed the root cause and the system is now functioning normally, and no further duplicate notifications should occur.
Thank you to everyone who reported this issue, please keep your feedback coming.
What happened: Some users received duplicate notifications for alerts that had already been notified or deleted. We discovered our alert deletion function wasn't properly removing alerts from the system.
Resolution: Our team has fixed the root cause and the system is now functioning normally, and no further duplicate notifications should occur.
Thank you to everyone who reported this issue, please keep your feedback coming.
Aug 20, 2025 | 10:23 am
#3940
Join Date: Oct 2024
Posts: 511
I am running across an interesting issue. We are travelling internationally and I run NordVPN. I was looking for flight availability for an EY flight and found that looking at a specific EY flight (LHR-AUH) on a specific day never returned any response. After starting the request, the web page never returned any results. The little spinning circular widget never stopped. If I killed the NordVPN service, it ran immediately.
I am currently traveling internationally and am using public WiFi in hotels and I really want the security of running though a VPN rather than using an unsecured network to use the general internet. And I do want to turn not turn my WiFi off/on/off as a fallback.
I am currently traveling internationally and am using public WiFi in hotels and I really want the security of running though a VPN rather than using an unsecured network to use the general internet. And I do want to turn not turn my WiFi off/on/off as a fallback.
However, as these commercial VPN providers are often abused by third party actors for their purposes, many Threat Defense solutions limit access to assets protected by them to requests that are coming from commercial VPNs.
Aug 20, 2025 | 10:50 am
#3941
Join Date: Jan 2018
Programs: AF/KL FB Platinum, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 1,170
Aug 20, 2025 | 10:54 am
#3942
Join Date: Jan 2018
Programs: AF/KL FB Platinum, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 1,170
ExpertFlyer Voice Bug report: I have my settings set to default to Origination city as YYZ. On desktop or mobile, when I click or tap into origination city field (flight availability) to change it, it doesn't change to YYZ code (love this new feature). I have to click to another field and back in to get the full name of Pearson International airport to change to just the YYZ city code to edit. Does that make sense? Would be nice if it changed to YYZ on first click into the field.
Aug 20, 2025 | 3:03 pm
#3943
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice Bug report: I have my settings set to default to Origination city as YYZ. On desktop or mobile, when I click or tap into origination city field (flight availability) to change it, it doesn't change to YYZ code (love this new feature). I have to click to another field and back in to get the full name of Pearson International airport to change to just the YYZ city code to edit. Does that make sense? Would be nice if it changed to YYZ on first click into the field.
Aug 20, 2025 | 7:05 pm
#3944
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,388
As expertflyer uses TLS, there is no increase in security by using a VPN as the transmission is encrypted and the TLS certificate being checked and validated by your browser. As always: please ensure that your Operating System and Browser are current on their updates.
However, as these commercial VPN providers are often abused by third party actors for their purposes, many Threat Defense solutions limit access to assets protected by them to requests that are coming from commercial VPNs.
However, as these commercial VPN providers are often abused by third party actors for their purposes, many Threat Defense solutions limit access to assets protected by them to requests that are coming from commercial VPNs.
Last edited by cheltzel; Aug 21, 2025 at 1:21 am
Aug 21, 2025 | 7:30 am
#3945
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
Trailing spaces
I wonder if others have seen this. When entering airport codes into the search fields, if I use auto complete feature on my Android keyboard (e.g. I've entered this code before and rather than type it out I tap on the suggested value) then Android appends a trailing space to the code (probably helpfully thinking I am going to keep typing another word). The trailing space stays in the field when I tap into another field. Then when I submit the form, EF tells me it can't find the airport code and I have to go into the field to delete the trailing space.
EF Voice, a simple fix would be to always trim any spaces from this field before executing the search.
EF Voice, a simple fix would be to always trim any spaces from this field before executing the search.