Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 28, 2025 | 9:28 am
#3841
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Update:
- Our QF seat maps work is 95% complete.
- As mentioned in the thread, we are still showing some seats that do not exist, but the block vs occupied issue and FF number status recognition are now resolved. We expect for this to be resolved by EOD.
- As mentioned in the thread, we are still showing some seats that do not exist, but the block vs occupied issue and FF number status recognition are now resolved. We expect for this to be resolved by EOD.
- Separately, we are investigating the 500 internal server error and will provide an update once we know more.
Jul 28, 2025 | 9:29 am
#3842
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jul 28, 2025 | 8:46 pm
#3844
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,597
Also wondering about the accuracy of seat maps:
From the search listed in the previous post, the result show F6.
Yet the seat map is showing only 5 seats:
The information blurb states "JAL may show Occupied seats as Blocked on domestic Japan flights," but this is an international flight.
Additionally, I believe the accurate wording would be "JAL may show Blocked seats as Occupied on domestic Japan flights."
My guess is that one of the seats may be blocked, but is showing as occupied on the international flight (JL Flight 9)
From the search listed in the previous post, the result show F6.
Yet the seat map is showing only 5 seats:
The information blurb states "JAL may show Occupied seats as Blocked on domestic Japan flights," but this is an international flight.
Additionally, I believe the accurate wording would be "JAL may show Blocked seats as Occupied on domestic Japan flights."
My guess is that one of the seats may be blocked, but is showing as occupied on the international flight (JL Flight 9)
Jul 29, 2025 | 11:55 am
#3846
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jul 29, 2025 | 7:30 pm
#3848
Join Date: Feb 2003
Posts: 4,401
There is a way to have your browser ask EF for the mobile site, but I tried using that in Chrome and Safari on my iPad and the website gave me an error. Perhaps someone more knowledgable can explain how EF is determining your browser and serving up the appropriate site so that we can change the browser identification accordingly.
I still get plenty of utility from EF and will keep my subscription, but this doesnt seem like that difficult a gap to close.
Jul 30, 2025 | 12:51 am
#3849
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
(CX maps I can see <24h)
Jul 30, 2025 | 3:22 am
#3850
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2MM, UA Gold,Hilton Diamond,IHG Diamond, Hyatt Globalist,Marriott Titanium
Posts: 13,242
I keep getting internal service error anytime I go to the website on my computer. It only works when using data on my phone. Ive lost a week of service I have needed...this is so frustrating.
Jul 30, 2025 | 6:56 am
#3851
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Thanks. Since Voice went dark on me on this issue and I dont see any readily available alternative, I have to accept that this is gone on an iPad. Which is sad.
I still get plenty of utility from EF and will keep my subscription, but this doesnt seem like that difficult a gap to close.
I still get plenty of utility from EF and will keep my subscription, but this doesnt seem like that difficult a gap to close.
Jul 30, 2025 | 7:34 am
#3852
Join Date: Dec 2015
Location: YHZ
Programs: AC SE100K, AC 1MM, Marriott Platinum, Hilton Gold, Hertz something or other, Sandals Sapphire, etc
Posts: 1,235
have you tried Incognito mode or a different browser? I only get the error in Chrome
Jul 30, 2025 | 7:40 am
#3853
Moderator: The British Airways Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: British Airways Gold Guest List for Life
Posts: 14,253
It works fine for me on Chrome and also in Incognito mode on Safari.
Jul 30, 2025 | 12:02 pm
#3854
Join Date: Jul 2018
Programs: Mucci, Untappd 9000+
Posts: 390
Apologies for repeating myself, but it’s quite disappointing not to have access to IB’s seat map on the day of departure. There appeared to be ample availability in the exit row, which would have been valuable to know in advance.
Unfortunately, IB’s seat map did not show and their own agents wouldn’t say free seats existed.
But perhaps that is the crux of it?
Unfortunately, IB’s seat map did not show and their own agents wouldn’t say free seats existed.
But perhaps that is the crux of it?
Jul 30, 2025 | 2:15 pm
#3855
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,597