Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread— it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread— it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 25, 2025 | 8:17 am
#3826
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,564
Desktop version not working with Firefox on Mac:
Working fine on Safari.
Originally Posted by Firefox
Looks like there’s a problem with this site
https://www.expertflyer.com/ sent back an error.
Error code: 431 Request Header Fields Too Large
Check to make sure you’ve typed the website address correctly.
https://www.expertflyer.com/ sent back an error.
Error code: 431 Request Header Fields Too Large
Check to make sure you’ve typed the website address correctly.
Jul 25, 2025 | 8:34 am
#3827
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,930
We know the seat map QF seat maps issue is annoying but here is where we stand:
- The "blocked vs occupied" seat issue is resolved, and all queries (new or saved) now properly recognize your status.
- Business class seat maps aren't displaying correctly yet. We're actively working on this and will update you as soon as it's resolved.
Jul 25, 2025 | 8:49 am
#3829
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,388
I believe that there was some discussion on this upstream. As I recall the original website was running on old and unsupported technology. And we are also talking about restoring features that have been lost in the product over the last 3 or 4 years as well. My estimate is that the current product provides about one third of the functionality that the original version had.
Jul 25, 2025 | 8:31 pm
#3830
Join Date: Feb 2003
Posts: 4,401
My issue is that I greatly preferred the mobile version on my iPad. But it now interprets my iPad as a desktop device and directs me to the desktop version. My iPhone directs correctly, but not my iPad.
I’m sure there’s a techbro way to have my iPad present as a mobile device, but I am not savvy enough to know how to do that.
Jul 25, 2025 | 10:31 pm
#3831
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,337
We know the seat map QF seat maps issue is annoying but here is where we stand:
- The "blocked vs occupied" seat issue is resolved, and all queries (new or saved) now properly recognize your status.
- Business class seat maps aren't displaying correctly yet. We're actively working on this and will update you as soon as it's resolved.
One thing I have found with the new UI is the saved query dropdowns do not update/reload after new queries are saved or old ones are deleted. I realise it is an aspect of how the new interface works with the objects/elements being loaded at login rather than at every page update as the old interface would do.
Jul 26, 2025 | 9:56 am
#3833
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,388
Jul 27, 2025 | 1:09 pm
#3834
Join Date: Oct 2013
Location: UK
Programs: A3 *G
Posts: 506
There's some upcoming new A3 routes where the date they will start being sold hasn't been specified, can I use ExpertFlyer to alert me when they are launched on GDS? Or do alerts only work on existing routings?
Jul 28, 2025 | 12:47 am
#3835
Join Date: Jul 2025
Posts: 1
QF 787-9 seat maps showing seats that don’t exist
We know the seat map QF seat maps issue is annoying but here is where we stand:
- The "blocked vs occupied" seat issue is resolved, and all queries (new or saved) now properly recognize your status.
- Business class seat maps aren't displaying correctly yet. We're actively working on this and will update you as soon as it's resolved.
Wanted to point out that currently QF 787-9 seat maps are showing seats 1E and 1F as available when in fact these seats don’t exist on that business class configuration. I believe the same is true for seats 16E/F on the A380.
🐼
Jul 28, 2025 | 2:37 am
#3836
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
To update everyone on this issue. In the old version, there was a separate URL for the mobile version. In the new version, it detects your device and formats accordingly.
My issue is that I greatly preferred the mobile version on my iPad. But it now interprets my iPad as a desktop device and directs me to the desktop version. My iPhone directs correctly, but not my iPad.
I’m sure there’s a techbro way to have my iPad present as a mobile device, but I am not savvy enough to know how to do that.
My issue is that I greatly preferred the mobile version on my iPad. But it now interprets my iPad as a desktop device and directs me to the desktop version. My iPhone directs correctly, but not my iPad.
I’m sure there’s a techbro way to have my iPad present as a mobile device, but I am not savvy enough to know how to do that.
Jul 28, 2025 | 7:17 am
#3837
Join Date: Jun 2014
Location: NCL
Programs: BA[E]C Avios burner, FB newbie, Hilton burner, Accor newbie
Posts: 945
Not sure if this (minor) issue with the new site has been noted.
I have a lot of seat map queries saved; when I click on the 'saved queries' a drop down appears, with a scroll bar to the right.
Any mouse action I take at the scroll bar - the drop down disappears...
Work around: (a) use keyboard arrows / page down (which breaks my work-flow), or (b) go from the 'View saved queries' page, opening new tabs for each query.
I have a lot of seat map queries saved; when I click on the 'saved queries' a drop down appears, with a scroll bar to the right.
Any mouse action I take at the scroll bar - the drop down disappears...
Work around: (a) use keyboard arrows / page down (which breaks my work-flow), or (b) go from the 'View saved queries' page, opening new tabs for each query.
Jul 28, 2025 | 7:21 am
#3838
Join Date: Jun 2014
Location: NCL
Programs: BA[E]C Avios burner, FB newbie, Hilton burner, Accor newbie
Posts: 945
Also, some of the saved seat map queries (not all of them) have lost the cabin class selection, and the returned page is blank - a 'refine query' to select cabin(s) and re-save the query works.
Jul 28, 2025 | 7:40 am
#3839
Join Date: Dec 2015
Location: YHZ
Programs: AC SE100K, AC 1MM, Marriott Platinum, Hilton Gold, Hertz something or other, Sandals Sapphire, etc
Posts: 1,235
Anyone getting this error message on EF?
Edit: never mind. It is just a Chrome issue. Works in Incognito mode and works using Edge
Last edited by Yhztraveller; Jul 28, 2025 at 7:59 am Reason: fixed
Jul 28, 2025 | 8:06 am
#3840
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 890
It seems as if the ability to export availability results (paid or award) is gone. Are there any plans to restore this ability? It was previously handy to be able to export to Excel.