Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 16, 2025 | 9:00 am
#3736
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,540
What a mess this has turned out to be. Weird colors. Way too much spacing in seat maps and frankly everywhere. Why does every site think newer is better and that bigger (or smaller in cases) font and more spacing is better.
How about a link to the classic site, which most of us have used and liked for 15+ years? If it ain't broke, don't fix it!
How about a link to the classic site, which most of us have used and liked for 15+ years? If it ain't broke, don't fix it!
Jul 16, 2025 | 10:08 am
#3739
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The new UI looks great, but it seems that the search for dates is now limited to 11 months instead of 12 months. I got a subscription purely for new award availability up to 12 months from now, but now I can't see new availability unfortunately. Is this an oversight? Could this be fixed please?
Jul 16, 2025 | 10:16 am
#3740
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hey everyone - wanted to add some more context on today’s release. In addition to the UI changes, we’ve also made countless backend improvements that are not visible.
Based on your feedback we tried to keep the experience on desktop as close to the old version as possible. We will keep iterating to improve the spacing / font issues that have been posted. Even though the site looks similar, the tech behind it is much faster, more modern, and more secure. This will enable our team to release updates at a much faster rate than in the past and was a necessary step to continue to improve the product.
We appreciate everyone’s feedback. We hear you and are acting on it. Please keep it coming.
Based on your feedback we tried to keep the experience on desktop as close to the old version as possible. We will keep iterating to improve the spacing / font issues that have been posted. Even though the site looks similar, the tech behind it is much faster, more modern, and more secure. This will enable our team to release updates at a much faster rate than in the past and was a necessary step to continue to improve the product.
We appreciate everyone’s feedback. We hear you and are acting on it. Please keep it coming.
Jul 16, 2025 | 10:59 am
#3741
Join Date: Jun 2009
Location: SFO
Programs: UA*1K
Posts: 289
ExpertFlyer Voice Why did you folks, once again, release this new experience without addressing well-known bugs? Ive taken the time to send in detailed bug reports (both in this FT thread as well as directly to [email protected]) over the last several weeks. Others here have confirmed these bugs are widespread and persistent. For example:
- Many of my future Flight Availability saved queries result in NO data being returned in the "Available Classes" column producing an empty white box instead of fare classes and numerical availability.
- The "Results View" setting for all my "Flight Availability" saved queries is set to "Show tabbed results by date". However, this setting isn't being carried over to the new "experience" causing it to default to "Show all dates on 1 screen" for my previously saved queries.
- Recently deleted (and even some long-ago deleted) saved queries continue to appear despite having been deleted in the old experience.
Jul 16, 2025 | 12:00 pm
#3742
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice Why did you folks, once again, release this new experience without addressing well-known bugs? Ive taken the time to send in detailed bug reports (both in this FT thread as well as directly to [email protected]) over the last several weeks. Others here have confirmed these bugs are widespread and persistent. For example:
- Many of my future Flight Availability saved queries result in NO data being returned in the "Available Classes" column producing an empty white box instead of fare classes and numerical availability.
- The "Results View" setting for all my "Flight Availability" saved queries is set to "Show tabbed results by date". However, this setting isn't being carried over to the new "experience" causing it to default to "Show all dates on 1 screen" for my previously saved queries.
- Recently deleted (and even some long-ago deleted) saved queries continue to appear despite having been deleted in the old experience.
Jul 16, 2025 | 12:10 pm
#3743
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
Fare results display
1) Font size too small for results -- maybe revert back to the originally sized icons at the far right, which were appropriately sized.
2) Fare rules do not display any of the rules.
3) Overall: the use of multiple fonts and sizes makes a very visually chaotic theme.
4) Data inputs should just be stacked, as previously. As with the "new" ITA Matrix, data input is much cleaner and intuitive when inout boxes are just stacked, rather than going horiz and vertical. The original EF GUI was great! Please don't change it.
1) Font size too small for results -- maybe revert back to the originally sized icons at the far right, which were appropriately sized.
2) Fare rules do not display any of the rules.
3) Overall: the use of multiple fonts and sizes makes a very visually chaotic theme.
4) Data inputs should just be stacked, as previously. As with the "new" ITA Matrix, data input is much cleaner and intuitive when inout boxes are just stacked, rather than going horiz and vertical. The original EF GUI was great! Please don't change it.
Jul 16, 2025 | 1:37 pm
#3744
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Currently the flight availability search function seems to be broken - I get a spinning icon with 'Loading results...' for several minutes and either nothing happens, or it returns results after ~5 min.
Jul 16, 2025 | 1:46 pm
#3746
Join Date: Jun 2005
Location: SEA
Programs: AS Titanium, Marriott Titanium, ICH Diamond, HH Gold
Posts: 4,819
BTW: "Rate Limit Exceeded" isn't very helpful either
Jul 16, 2025 | 2:11 pm
#3747
Join Date: Jul 2024
Location: AMS
Programs: BA Gold, LH FT
Posts: 801
Same. While trawling through all my saved seat map queries to fix them, site starts to show "Rate Limit Exceeded".
Also: some seat queries showing "Coach" while some show "Business, Economy" as I selected.
Also: some seat queries showing "Coach" while some show "Business, Economy" as I selected.
Jul 16, 2025 | 2:18 pm
#3748
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 884
Jul 16, 2025 | 2:58 pm
#3750
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,980