Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 25, 2025 | 2:08 pm
#3676
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
I'm very excited to see that TK inventory has reappeared in ExpertFlyer, but it looks like TK seatmaps are still not appearing. ExpertFlyer Voice could you please investigate if there's something that can be done to fix it on the ExpertFlyer side?
Jun 25, 2025 | 2:56 pm
#3677
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm very excited to see that TK inventory has reappeared in ExpertFlyer, but it looks like TK seatmaps are still not appearing. ExpertFlyer Voice could you please investigate if there's something that can be done to fix it on the ExpertFlyer side?
Jun 26, 2025 | 3:51 am
#3678
Join Date: Aug 2001
Posts: 1,159
Congratulations
I just wanted to congratulate the Expert Flyer team on the rollout of the new mobile user interface. Yes there are teething issues reported above, but that EF is getting any development focus is a huge win for all of us that enjoy, and depend on, the service as much as we do.
I looked back at my account billing history. Apparently I have been a member since 2007, how time flies. I may not be as frequent a flyer as I once was, but I still find EF useful enough to maintain membership, 18 years and counting, Wow!
DAK.
I looked back at my account billing history. Apparently I have been a member since 2007, how time flies. I may not be as frequent a flyer as I once was, but I still find EF useful enough to maintain membership, 18 years and counting, Wow!
DAK.
Jun 26, 2025 | 4:55 am
#3679
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
Jun 26, 2025 | 9:08 am
#3680
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I just wanted to congratulate the Expert Flyer team on the rollout of the new mobile user interface. Yes there are teething issues reported above, but that EF is getting any development focus is a huge win for all of us that enjoy, and depend on, the service as much as we do.
I looked back at my account billing history. Apparently I have been a member since 2007, how time flies. I may not be as frequent a flyer as I once was, but I still find EF useful enough to maintain membership, 18 years and counting, Wow!
DAK.
I looked back at my account billing history. Apparently I have been a member since 2007, how time flies. I may not be as frequent a flyer as I once was, but I still find EF useful enough to maintain membership, 18 years and counting, Wow!
DAK.
Jun 26, 2025 | 3:01 pm
#3682
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 27, 2025 | 12:24 pm
#3683
Join Date: Dec 2016
Posts: 123
Newbie question - Award Search / Availability alerts
Probably already answered but asking here after spending a good bit of time reading the search results. Apologies in advance.
Have a full subscription and looking for a business class award on American from SFO to DOH on December 15th. I know how to search for it. Having trouble trying to sort out how to set availability alerts..
If I simply want to setup an alert with just the above parameters, is that possible? Seems like I need to specify actual flight numbers either by looking them up in the search or creating individual alerts from the results page (including at a segment level). Am I missing something or this is how EF works?
Have a full subscription and looking for a business class award on American from SFO to DOH on December 15th. I know how to search for it. Having trouble trying to sort out how to set availability alerts..
If I simply want to setup an alert with just the above parameters, is that possible? Seems like I need to specify actual flight numbers either by looking them up in the search or creating individual alerts from the results page (including at a segment level). Am I missing something or this is how EF works?
Jun 27, 2025 | 1:27 pm
#3684
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Probably already answered but asking here after spending a good bit of time reading the search results. Apologies in advance.
Have a full subscription and looking for a business class award on American from SFO to DOH on December 15th. I know how to search for it. Having trouble trying to sort out how to set availability alerts..
If I simply want to setup an alert with just the above parameters, is that possible? Seems like I need to specify actual flight numbers either by looking them up in the search or creating individual alerts from the results page (including at a segment level). Am I missing something or this is how EF works?
Have a full subscription and looking for a business class award on American from SFO to DOH on December 15th. I know how to search for it. Having trouble trying to sort out how to set availability alerts..
If I simply want to setup an alert with just the above parameters, is that possible? Seems like I need to specify actual flight numbers either by looking them up in the search or creating individual alerts from the results page (including at a segment level). Am I missing something or this is how EF works?
Jun 27, 2025 | 1:32 pm
#3685
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hey everyone - we are still looking into solutions for this but unfortunately does not look like it will be a quick one given the airlines' restrictions. We will update once we have a clear timeline.
Jun 27, 2025 | 2:35 pm
#3686
Join Date: Dec 2016
Posts: 123
Great question. Assuming you're looking for C space on AA you can check out this video which walks through how to create an alert. If we misunderstood let us know and we can walk you through it! Video link: https://www.youtube.com/watch?v=YGRNFYIbHp4
Jun 29, 2025 | 6:31 pm
#3687
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Looking for flight availability, and EF is reporting J7, yet the seatmap is showing only 6 available seats.
Looking at another flight on the same day, and EF is reporting J6, yet the seatmap is only showing 5 available seats.
Any ideas on why the discrepancy?
Flights: DOH-JRO on 2-JUL. QR1499 and QR1476.
Looking at another flight on the same day, and EF is reporting J6, yet the seatmap is only showing 5 available seats.
Any ideas on why the discrepancy?
Flights: DOH-JRO on 2-JUL. QR1499 and QR1476.
Jun 29, 2025 | 6:46 pm
#3688
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
I'm looking for "U" space on AA. Any U space on that day, not necessarily on a particular flight or time. Based on everything I have seen/tried, it looks like there is no simple alert option for that. I have to search and pick flights and set alerts for each segment or know the flight numbers for each of the possible flights for that day between point A and point B and set alerts. This is what I'm trying to confirm. Thanks!
Jun 29, 2025 | 10:26 pm
#3689
Join Date: Oct 2024
Posts: 512
Looking for flight availability, and EF is reporting J7, yet the seatmap is showing only 6 available seats.
Looking at another flight on the same day, and EF is reporting J6, yet the seatmap is only showing 5 available seats.
Any ideas on why the discrepancy?
Flights: DOH-JRO on 2-JUL. QR1499 and QR1476.
Looking at another flight on the same day, and EF is reporting J6, yet the seatmap is only showing 5 available seats.
Any ideas on why the discrepancy?
Flights: DOH-JRO on 2-JUL. QR1499 and QR1476.
Jun 29, 2025 | 11:30 pm
#3690
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 844
Looking for flight availability, and EF is reporting J7, yet the seatmap is showing only 6 available seats.
Looking at another flight on the same day, and EF is reporting J6, yet the seatmap is only showing 5 available seats.
Any ideas on why the discrepancy?
Flights: DOH-JRO on 2-JUL. QR1499 and QR1476.
Looking at another flight on the same day, and EF is reporting J6, yet the seatmap is only showing 5 available seats.
Any ideas on why the discrepancy?
Flights: DOH-JRO on 2-JUL. QR1499 and QR1476.