Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 23, 2025 | 8:16 am
#3616
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715
I'm also getting kicked to rv-expertflyer-prod.us.auth0.com and unable to log in.
Auth0 is a reputable login/authentication service. My guess is that passwords were not migrated (if they were, that is worrying, as it means they were stored in plaintext or reversible encryption). A password reset should be required.
Edit: The password reset link redirects to HTTP (insecure). I was able to successfully reset and get in, although logging in redirects to app.expertflyer.com (no visible UI changes and requires another login)
Auth0 is a reputable login/authentication service. My guess is that passwords were not migrated (if they were, that is worrying, as it means they were stored in plaintext or reversible encryption). A password reset should be required.
Edit: The password reset link redirects to HTTP (insecure). I was able to successfully reset and get in, although logging in redirects to app.expertflyer.com (no visible UI changes and requires another login)
Last edited by S80; Jun 23, 2025 at 8:21 am
Jun 23, 2025 | 8:21 am
#3617
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,198
ExpertFlyer Voice what is going on here? We can't log in or use the new site! See above messages as well as below
New one when I click on 'sign in'
Who is running the show here?!
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
New one when I click on 'sign in'
Who is running the show here?!
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Jun 23, 2025 | 8:25 am
#3618
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi All, thank your for flagging the login issue. Our team pushed a fix for it, and you should now be able to log in with your existing credentials. Let us know if that is still not the case.
Once you log in, all your alerts and saved queries should be in your account.
Once you log in, all your alerts and saved queries should be in your account.
Jun 23, 2025 | 8:27 am
#3619
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice what is going on here? We can't log in or use the new site! See above messages as well as below
New one when I click on 'sign in'
Who is running the show here?!
New one when I click on 'sign in'
Who is running the show here?!
Jun 23, 2025 | 8:44 am
#3622
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hey everyone - Sending over a more detailed note related to the changes from today. As some of you know we’ve been testing some improvements to our mobile experience. Thanks to your feedback we’re ready to start rolling this out! This will be a gradual release. Some of you will start seeing this experience today, but most of you will get it over the next few days / weeks.
To recap, here’s what’s new:
Aside from that everyone will see our new homepage. Our desktop experience will look mostly the same, but have a slightly more modern feel.
If you’re part of the group that’s getting the new experience and notice anything off please reach out to [email protected].
To recap, here’s what’s new:
- You’ll be able to search +/- 3 days on mobile
- You’ll see a more modern look across the mobile experience
- SMS alerts are back
Aside from that everyone will see our new homepage. Our desktop experience will look mostly the same, but have a slightly more modern feel.
If you’re part of the group that’s getting the new experience and notice anything off please reach out to [email protected].
Jun 23, 2025 | 8:50 am
#3624
Join Date: Mar 2002
Location: Laguna Beach, CA
Programs: UA G MM, AS 75K MVP, Delta Plat, Marriot Plat, Hilton Gold, PC Spire
Posts: 253
Mobile doesn’t work! This phrase: “Some of you will start seeing this experience today, but most of you will get it over the next few days / weeks.” has me very concerned
Jun 23, 2025 | 8:51 am
#3625
Join Date: Oct 2015
Programs: GGL BA Gold for Life
Posts: 1,751
Hi All, thank your for flagging the login issue. Our team pushed a fix for it, and you should now be able to log in with your existing credentials. Let us know if that is still not the case.
Once you log in, all your alerts and saved queries should be in your account.
Once you log in, all your alerts and saved queries should be in your account.
Jun 23, 2025 | 9:00 am
#3627
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,540
Still can't log in on mobile or laptop.
Password doesn't work.
I don't receive a reset password email when I request it.
Just give me back the old version which worked perfectly fine.
Password doesn't work.
I don't receive a reset password email when I request it.
Just give me back the old version which worked perfectly fine.
Jun 23, 2025 | 9:08 am
#3628
Join Date: Aug 2014
Location: ZRH | SYD
Programs: LH HON, QF CLP1, SQ TPPS, AF Plat, VS Gold, EK Gold, HH Dia, Marriott Titanium
Posts: 1,951
Wow what epic fail have I just walked into?
New site. Login doesnt work. Stuck in doom loop.
I just want to check flight availability 😥
New site. Login doesnt work. Stuck in doom loop.
I just want to check flight availability 😥
Jun 23, 2025 | 9:18 am
#3630
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,418
As others have mentioned.. existing login doesn't work.. Clicked don't remember password to have email sent to reset password.. but haven't received any email for more than 5 mins already..