Feb 14, 2015, 12:53 pm

FlyerTalk Forums Expert How-Tos and Guides

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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:

Upgrades - AY, BA, EK, EY, IB, QR, VS
Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:

Use the Award & Upgrade tool
Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4

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Jun 30, 2025 | 2:44 am

#3691

PUCCI GALORE

Fontaine d'honneur du Flyertalk

Join Date: Jul 2001

Location: Morbihan, France

Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)

Posts: 20,681

Quote:

Originally Posted by ExpertFlyer Voice

For what flight? We're currently not receiving seat map data for BA for flights that are departing in the next 24 hours. Hope to have an update on whether or not we will be able to get this data back soon.

is there any update yet please? It really is infuriating. I suspect that it is being withheld to stop people being able to see the seat maps at check in. I do hope that I am mistaken.

SQFAN, florens and alex67500 like this.

Jun 30, 2025 | 4:10 am

#3692

volandoVIE

Join Date: Jan 2012

Location: VIE

Programs: LH HON, IB+ Gold, HH Diamond, IHG AMB Plat

Posts: 47

It looks like the seatmap does not differentiate between a blocked and a really occupied seat anymore. I was surprised that suddenly all row 1 seats in LH und OS A320s short haul are shown as taken instead of blocked for HON/SEN. Only that I could book those when real booking completed.

That provides a distorted picture and would be unfortunate if it will remain so permanently.

florens and sammyg901 like this.

Jun 30, 2025 | 6:42 am

#3693

PlaneSpeaking

Join Date: Apr 2014

Programs: BAC Gold. Hilton Gold (downgraded, sob!)

Posts: 754

Seats for the following BA flights were released today for 19 June 2026
LHR-LCA
BA704, 706 and 708: Last row of Club and first 3 rows of economy all booked (not blocked)
BA710: First 3 rows of economy all booked (not blocked)

LGW-LCA
BA2784: First 3 rows of economy all booked (not blocked)

LGW-PFO
BA2780: Last row of Club and first 3 rows of economy all booked (not blocked)

I then selected PRG and BCN for the same date and received similar results.

I’m assuming this might not be IT issues with BA/EF or a travel agent hedging their bets for a wedding party booking and perhaps it’s a new system to minimise the disruption caused by curtain roulette by portraying the seats as occupied?

Jun 30, 2025 | 7:09 am

#3694

lbbzman

Join Date: Jun 2003

Location: Lewisville, TX USA

Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder

Posts: 890

Quote:

Originally Posted by WannaTheater

You would need to set an alert for each routing for an origin-destination pair, not each segment. If this is to add to a partner award, the entire route would need to be available in T or U, which is different than each segment being available independently in T or U. Also, the connection time between the arrival of the positioning itinerary and the departure of the partner award flight needs to be within 24 hours. Easiest to set the alerts by clicking the ! icon for each route on the Award and Upgrade Availability Results page.

But alerting is only available by segment, correct? For example, in the screenshot, the ! icon is not available at the route level but at the segment level. Alerting doesn't work the way we'd like with connections as married segments affect availability results.

Last edited by lbbzman; Jun 30, 2025 at 9:48 am

Jun 30, 2025 | 8:55 am

#3695

sammyg901

Join Date: Sep 2012

Posts: 2,779

Quote:

Originally Posted by PlaneSpeaking

No it seems like an EF issue - they are showing all blocked seats (on BA at least) as occupied. This is very unfortunate and combined with no seatmap results within 24hrs has made the product virtually worthless for me, hope it can get resolved but if the airlines do not make the data openly available nothing they can do

Jun 30, 2025 | 8:58 am

#3696

PlaneSpeaking

Join Date: Apr 2014

Programs: BAC Gold. Hilton Gold (downgraded, sob!)

Posts: 754

Quote:

Originally Posted by sammyg901

Thanks sammyg901 - I did think that such an enhancement from BA would have been too good to be true!

Jun 30, 2025 | 10:12 am

#3697

SQFAN

Join Date: Apr 2005

Location: UK

Programs: A3 Gold

Posts: 1,538

Quote:

Originally Posted by PUCCI GALORE

is there any update yet please? It really is infuriating. I suspect that it is being withheld to stop people being able to see the seat maps at check in. I do hope that I am mistaken.

Quote:

Originally Posted by ExpertFlyer Voice

I've checked a few of my BA flights admittedly within 24 hours of departure.

Is there any update if EF can get the BA feed?

I've heard it's under 'airport control' - is is true?

Jun 30, 2025 | 10:24 am

#3698

PlaneSpeaking

Join Date: Apr 2014

Programs: BAC Gold. Hilton Gold (downgraded, sob!)

Posts: 754

Quote:

Originally Posted by SQFAN

I've checked a few of my BA flights admittedly within 24 hours of departure.

Is there any update if EF can get the BA feed?

I've heard it's under 'airport control' - is is true?

I don’t think it is true. A friend was staying with us in Paphos and going home last Saturday. Of course, all EF data disappeared within 24 hours of departure so I tried all the OW airlines until one of them worked which from memory was JAL.

SQFAN likes this.

Jun 30, 2025 | 4:56 pm

#3699

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Hey everyone - We hear you on the BA seat map issue. Unfortunately, we still don't have a clear timeline for when these will be back up. We'll keep you posted when we know more.

PUCCI GALORE, SQFAN, Mrp Alert and 3 others like this.

Jun 30, 2025 | 4:58 pm

#3700

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by PlaneSpeaking

Hi PlaneSpeaking - Sending you a PM!

Jun 30, 2025 | 6:05 pm

#3701

S.R

Join Date: Jan 2016

Location: New York

Programs: EK Platinum, DL DM, AA EXP, UA Gold, Marriott Platinum, Hilton Diamond

Posts: 1,565

Seat maps for EY between AUH-YYZ-AUH (EY 21 and EY 22) are showing that the residence (first row of F on left side) is occupied every single day, which is a glitch.

Jul 1, 2025 | 2:36 am

#3702

PUCCI GALORE

Fontaine d'honneur du Flyertalk

Join Date: Jul 2001

Location: Morbihan, France

Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)

Posts: 20,681

Quote:

Originally Posted by ExpertFlyer Voice

Hey everyone - We hear you on the BA seat map issue. Unfortunately, we still don't have a clear timeline for when these will be back up. We'll keep you posted when we know more.

One can ask for no more than that - Thank You

cheltzel and bucuq like this.

Jul 1, 2025 | 4:29 am

#3703

WannaTheater

Join Date: Sep 2009

Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum

Posts: 2,425

Can confirm that Qatar seat maps are not available for two upcoming flights I have within the next 24 hours.

My guess is that seat alerts will also not be functional.

Jul 1, 2025 | 6:19 am

#3704

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by WannaTheater

Can confirm that Qatar seat maps are not available for two upcoming flights I have within the next 24 hours.

My guess is that seat alerts will also not be functional.

We are also looking into Qatar seat maps. We appreciate your patience and will update you as soon as we receive further information!

WannaTheater and bucuq like this.

Jul 2, 2025 | 3:00 am

#3705

B-HQC

Join Date: Jan 2005

Posts: 1,699

Seat map problems -

CX - not showing blocked seats - everything is occupied
QF - not showing dynamic (theoretical) seating after entered FFP with status - i.e. seats not showing as available but blocked, but is actually available to the passenger due to status (verified by checking seat map on QF website and app)

Grande Annee likes this.